GITO® Innovate: Reframing ITSM from Gatekeeping to an Innovation Operating Model Webinar
20 October 2026 (Tue) | 11:00 AM – 12:00 PM (UCT +8)
Live online, hosted by itSMF Malaysia & MindMagine
Completely free, but seats won’t last
In many organisations, IT Service Management means moving requests from open to closed, one at a time. GITO Innovate presents a different model. It builds structured creativity, idea generation and value creation into the daily work of delivering services, so innovation becomes a repeatable habit rather than an occasional workshop.
This free session is a collaboration between ITSMF Malaysia Chapter and MindMagine. MindMagine provides the speaker, and ITSMF invites its members to attend.
Why change control needs a compass, not a traffic light
In a traditional ITSM setup, change controls behave like heavy traffic lights. Work queues up, delivery stalls and frustration grows. GITO replaces the gate with a shared compass that gives direction without stopping movement.
What You’ll Walk Away With
- Clear, safe-to-fail boundaries inside which service teams can experiment and deliver faster
- A practical view of how strategy shapes what teams do each day
- A way to keep reliable systems and stable production while innovating
- Ideas for moving ITSM beyond tickets toward continuous value creation with stakeholders
Who Should Attend
- Service leaders: IT Service Managers, Service Delivery Managers, Heads of IT Operations
- Process owners: Change, Incident, Problem and Release process owners
- Transformation roles: Digital transformation, Agile and DevOps leads
- Community: ITSMF Malaysia members and ITIL practitioners
Meet the speaker: Sean Low
Sean Low is an ITIL Master (Version 5) and Senior Consultant at MindMagine with over 30 years in IT, including 20 specialising in IT Service Management. He has coached Agile and Lean transformations, led process improvement across industries from aviation to semiconductors, and served as an official reviewer for PRINCE2 guidance. His coaching-style approach turns service management into practical, value-driven results.
About the Hosts
itSMF Malaysia Chapter
The IT Service Management Forum (itSMF) Malaysia chapter is a professional community dedicated to advancing ITSM practices. Through events, knowledge-sharing, and networking, it supports organisations in raising service quality, governance, and value.
MindMagine
MindMagine (formerly Quint Malaysia) has been transforming minds and empowering change across Asia since 2001. Specialising in Digital Strategy, Lean-Agile Enterprise, IT & Sourcing Governance, DevOps, and Continuous Learning, MindMagine has trained over 65,000 individuals in more than 25 countries. Its GITO™ approach connects Governance, Innovation, Transformation, and Optimization—forming the backbone of the GITO model for ITSM featured in this webinar.
GITO® Innovate: Reframing ITSM from Gatekeeping to an Innovation Operating Model Webinar
20 October 2026 (Tue) | 11:00 AM – 12:00 PM (UCT +8)
Live online, hosted by itSMF Malaysia & MindMagine
Completely free, but seats won’t last
