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EXIN SIAM™ Professional

The EXIN SIAM™ Professional certification equips professionals with the skills to manage multi-vendor environments effectively. Learn to implement SIAM frameworks, oversee governance, and drive continuous improvement in service ecosystems.

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Category
IT Governance & Sourcing

Certificate
EXIN SIAM™ Professional

Level
Advanced

In today’s complex IT landscapes, managing multiple service providers effectively is essential for business success. The EXIN SIAM™ Professional training is an advanced certification program that equips professionals with the knowledge and skills to implement Service Integration and Management (SIAM™) practices.

Over three days, participants will learn to integrate services seamlessly, foster collaboration, and drive continual improvement across their organizations.

Why choose EXIN SIAM Professional training?

This advanced course focuses on applying and analyzing SIAM principles in real-world contexts. Participants will explore the four stages of the SIAM roadmap—Discovery and Strategy, Plan and Build, Implement, and Run and Improve—while gaining the expertise to design and govern SIAM models tailored to their organizational needs.

The training emphasizes governance, performance optimization, and change management, ensuring participants are well-prepared to lead SIAM initiatives and align them with strategic objectives.

What you will learn

Upon completing this training, you will be able to:

  • Establish a Governance Framework: Develop structures that align SIAM practices with organizational goals.
  • Perform Organizational Assessments: Assess current capabilities and plan for SIAM implementation.
  • Design and Build SIAM Models: Create customized models suited to organizational needs.
  • Lead SIAM Implementations: Guide the implementation process with strategic alignment.
  • Select Implementation Approaches: Choose suitable methodologies for smooth SIAM integration.
  • Optimize the SIAM Ecosystem: Continuously improve service integration and management processes.
  • Manage Organizational Change: Apply change management strategies to enhance effectiveness.

These objectives ensure participants gain practical skills to manage complex service ecosystems confidently.

Who should attend?

This course is ideal for professionals involved in IT service integration and management, including:

  • Service Managers overseeing multi-provider environments.
  • Supplier Managers managing external service relationships.
  • Process Architects and Consultants designing and refining SIAM frameworks.
  • Project and Program Managers driving SIAM implementations.
  • Business Relationship Managers aligning service delivery with business objectives.

Whether you are experienced in SIAM or seeking to enhance your expertise, this program caters to mid-level and senior professionals.

Course Approach

The course blends theoretical insights with practical application, using:

  • Interactive Case Studies: Explore real-world scenarios for service integration.
  • Collaborative Exercises: Apply SIAM principles in group activities.
  • Workshops and Simulations: Develop actionable SIAM strategies in hands-on sessions.

Participants will leave with a solid understanding of SIAM methodologies and how to apply them in their organizations.

Duration
3-days

Course Delivery
Classroom or Virtual Classroom

What’s included

  • Course Book (eBook or printed) containing all of the presentation materials, course notes, and sample exams.
  • Exam voucher
  • Free refresher course**

Prerequisites
While prior completion of the SIAM Foundation certification is recommended, it is not mandatory. A solid understanding of IT Service Management concepts is highly beneficial.

About the Examination

  • 40 multiple-choice questions
  • At least 26 marks are required to pass (out of 40 available) – 65%
  • The exam lasts 90 minutes
  • Closed-book
  • Online exam

Exam Body
EXIN

** Terms & conditions applied.
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What our clients say

“The instructor effectively connected course concepts to real-world scenarios through field experience, resonating well with our organization's processes.”
Ikmal, Technical Consultant from a leading Malaysian software company
"Instructor's simple and engaging training, mapped to our experience, made learning a breeze. Excellent delivery!"
Umi, Support Consultant from a leading Malaysian software company

Concepts Covered

    • Fundamentals of SIAM
    • SIAM methodology and the various structures suggested for the service integrator layer
    • SIAM implementation key stages, the main objectives and activities of these stages.
    • Different SIAM roles and their responsibilities
    • Processes in a SIAM ecosystem
    • Objectives and SIAM considerations of the main processes that support Service Integration and Management
    • Main challenges within a SIAM ecosystem, their associated risks, and potential mitigation

Training Schedules

Showing 1 - 3 out of 3

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Training Price Pax Enroll
EXIN SIAM™ Professional
3-5 Mar 2025, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,400.00
EXIN SIAM™ Professional
30 Jun-2 Jul 2025, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,400.00
EXIN SIAM™ Professional
27-29 Oct 2025, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,400.00
* Taxes are included in all prices.
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