This ISO/IEC 20000 Foundation course provides a basic insight in the specifications and code of practice for ISO 20000 and covers the second edition of the standard (ISO/IEC 20000-1:2011) which cancels and replaces the first edition. This 3-day training course provides a practical focus on developing the skills to understand and apply the ISO 20000 standard within an organization to achieve compliance and certification. Students who have attended this course are suitably prepared to successfully take the associated Foundation certification test which is one of the possible pre-requisites for the Practitioner qualification.
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Category
IT Service Management
Certificate
ISO/IEC 20000 Foundation
Duration
3-days
Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place. Based on processes, ISO/IEC 20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements. ISO/IEC 20000 certification is awarded after audits conducted by Registered Certification Bodies, which ensure that a service provider designs, implements and manages an IT Service Management system in line with the requirements of the standard. ISO/IEC 20000 aligns to the IT infrastructure library (ITIL®) best practice framework. The adoption of ISO 20000 has grown rapidly in the international arena for both internal and external IT service providers and it has become a competitive differentiator for the delivery of IT services.
Why take this ISO/IEC 20000 Foundation training?
This ISO/IEC 20000 Foundation course provides a basic insight into the specifications and code of practice for ISO 20000 and covers the second edition of the standard (ISO/IEC 20000-1:2011) which cancels and replaces the first edition. This 3-day training course provides a practical focus on developing the skills to understand and apply the ISO 20000 standard within an organization to achieve compliance and certification. Students who have attended this course are suitably prepared to successfully take the associated Foundation certification test which is one of the possible prerequisites for the Practitioner qualification.
What you will learn
At the end of this ISO/IEC 20000 Foundation course, the student will be able to understand the scope, objectives, and high-level requirements of the ISO/IEC 20000 standard, how it is used in a typical IT service provider organization, together with the main elements of the certification process. Specifically, the student will understand:
Who should attend?
Course Delivery
Classroom or Virtual Classroom
What’s included
Prerequisites
There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful. It is recommended that students have taken the ITIL Foundation examination.
About the Examination
Exam Body
APMG
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