ITIL® 4 Specialist: Monitor, Support & Fulfil
Gain the skills and knowledge to ensure operational excellence in IT with ITIL 4 Specialist: Monitor, Support and Fulfil certification training. This 3-day course covers key concepts and practices in service desk, incident management, problem management, service request management, and monitoring and event management. Suitable for IT professionals responsible for these areas.
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Category
IT Service Management
Certificate
ITIL® 4 Specialist: Monitor, Support & Fulfil
Duration
3-days
Ensure operational excellence in IT with ITIL 4 Specialist: Monitor, Support and Fulfil certification training.
This 3-day course covers all 5 key practices in the Monitor, Support and Fulfil domain:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
This course is designed for IT professionals who are responsible for ensuring the operational excellence of IT services.
What you will learn
By completing this course, you will be able to:
- Gain a comprehensive understanding of the purpose, description, terms and concepts, scope, practice success factors and key metrics of the practices.
- Understand how the practices contribute to the service value chain activities.
- Identify the roles, competencies, responsibilities, organizational structures and teams that support the practices.
- Identify the critical success factors and recommendations for implementing and improving the practices, including the role of partners and suppliers.
- Develop an understanding of how information and technology can support and enable the practices.
Who should attend
This training is a valuable investment for IT professionals who want to improve their skills and knowledge of ITIL 4. This certification will demonstrate your expertise in the Monitor, Support and Fulfil domain, and make you a more valuable asset to your organization.
This course is aligned with the latest ITIL framework and ITIL certifications.
This course is also a great way to prepare for the ITIL 4 Practice Manager designation. To achieve this designation, you must complete any 5 practices individually or as one of the pre-bundled courses plus the ITIL Specialist: Create, Deliver and Support module.
What’s included
- Official Core Guidance eBook
- Official courseware from PeopleCert
- Exam voucher
- Free refresher course**
Course Delivery
Classroom or Virtual Classroom
Prerequisites
For this course, you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.
About the Examination
- The exam is closed book with 60 multiple-choice questions.
- The passing score is 65% (39 out of 60 questions).
- The exam lasts 90 minutes.
- The exam can be taken online.
Exam Body
PeopleCert
** Terms & conditions applied.
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What our clients say
Concepts Covered
Monitor, Support, and Fulfil
- Understand the processes and value streams of Monitor, Support, and Fulfil practices.
- How information and technology support and enable the practices.
- Recommendations for Monitor, Support, and Fulfil practices success.
Key Concepts
- Practice purpose
- Practice success factors and key metrics
- terms and concepts
The Processes
- Inputs and Outputs of the processes
- Key activities of the processes
- Value stream integration
Roles and competencies
- Key roles and responsibilities
- organizational structure positioning
Information and technology
- Tools application
- Recommendations on automation
Partners and suppliers
- Dependencies on third parties and their support
ITIL Capability Model
- Capability criteria and development
Recommendations
- Using the ITIL guiding principles to support the practice
Training Schedules
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