Gain the skills and knowledge to ensure operational excellence in IT with ITIL 4 Specialist: Monitor, Support and Fulfil certification training. This 3-day course covers key concepts and practices in service desk, incident management, problem management, service request management, and monitoring and event management. Suitable for IT professionals responsible for these areas.
students trained since 2001
professionals certified
are the trainers
Category
IT Service Management
Certificate
ITIL® 4 Specialist: Monitor, Support & Fulfil
Duration
3-days
Ensure operational excellence in IT with ITIL 4 Specialist: Monitor, Support and Fulfil certification training.
This 3-day course covers all 5 key practices in the Monitor, Support and Fulfil domain:
This course is designed for IT professionals who are responsible for ensuring the operational excellence of IT services.
What you will learn
By completing this course, you will be able to:
Who should attend
This training is a valuable investment for IT professionals who want to improve their skills and knowledge of ITIL 4. This certification will demonstrate your expertise in the Monitor, Support and Fulfil domain, and make you a more valuable asset to your organization.
This course is aligned with the latest ITIL framework and ITIL certifications.
This course is also a great way to prepare for the ITIL 4 Practice Manager designation. To achieve this designation, you must complete any 5 practices individually or as one of the pre-bundled courses plus the ITIL Specialist: Create, Deliver and Support module.
What’s included
Course Delivery
Classroom or Virtual Classroom
Prerequisites
For this course, you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.
About the Examination
Exam Body
PeopleCert
Did you know? All our trainings are eligible for HRDC claiming.
ITIL® 4
Practical Series
