ITIL® Service (Version 5)
ITIL® Service (Version 5) teaches you to manage high-performing digital services across the full lifecycle. Get certified with MindMagine’s experienced consulting trainers across Asia and beyond.
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Category
Service Management
Certificate
ITIL Service Version 5
Duration
3-days
Ready to Lead Digital Services That Actually Perform? — ITIL® Service (Version 5)
Most service teams are working hard. The problem is that without a consistent structure behind them, even the best people end up managing by reaction — fixing issues as they appear rather than building services that hold up over time. ITIL® Service (Version 5) gives you the framework to change that.
This course teaches you how to manage resilient, high-performing digital services across their full lifecycle — from the first discovery conversations through to live operations, customer delivery, and ongoing support. You’ll learn how to align services to real business outcomes, work better with the people around you, and make decisions backed by data rather than instinct.
What You Will Learn
After completing this ITIL Service training, you will be able to:
- Understand the key concepts of digital products and services from a service management perspective
- Explain the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model
- Describe how value chain activities support the full service lifecycle
- Apply the purpose, steps, roles, outputs, critical success factors (CSFs), and metrics for each lifecycle activity
- Explain how management practices enable value chain activities
- Describe how operating models and value streams support digital service management
- Understand how AI, automation, PRINCE2, and DevOps strengthen lifecycle delivery
Skills You’ll Build
Value-Driven Service Management
Work with customers, partners, and stakeholders to enable value co-creation across the full service lifecycle
Experience-Led Service Improvement
Apply human-centred design to improve how services are perceived, delivered, and measured against outcomes
Continual Improvement Capability
Use evidence-based decisions and feedback loops to reduce waste and improve service performance over time
Who Should Attend
This course suits professionals who manage, support, or shape digital service delivery:
- IT & Service Professionals — IT managers, service managers, service owners, operations leads
- Product & Delivery Teams — product managers, DevOps practitioners, site reliability engineers
- Business & Strategy Roles — business analysts, enterprise architects, senior IT consultants
- Governance & Risk Professionals — IT governance leads, compliance officers, sourcing and vendor managers
Ready to Get Certified?
Check the Training Schedules section below to find an upcoming session that fits your availability, or Contact Us directly if you’d like to discuss group bookings, in-house training, or have any questions about the programme.
What’s included in virtual/classroom training
- Official eBook
- Learning Resource Kit
- Exam voucher
- Free refresher course**
Course Delivery
Classroom, Virtual Classroom
Prerequisites
ITIL Foundation Version 5 certificate is required.
About the Examination
- The exam is open-book with 40 multiple-choice questions.
- The passing score is 70% (28 out of 40 questions).
- The exam lasts 90 minutes.
Exam Body
PeopleCert
** Terms & conditions applied.
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What our clients say
Concepts Covered
ITIL Foundation Recap & Digital Services Overview
- Introduction to digital products and services
- Benefits and challenges of the ITIL Product and Service Lifecycle from a product vendor perspective
Discover
- Purpose, key concepts, and practices of the Discover activity
- Steps, outputs, success factors, and metrics
Design
- Purpose, key concepts, and practices of the Design activity
- Steps, outputs, success factors, and metrics
Acquire
- Purpose, key concepts, and practices of the Acquire activity
- Steps, outputs, success factors, and metrics
Build
- Purpose, key concepts, and practices of the Build activity
- Steps, outputs, success factors, and metrics
Transition
- Purpose, key concepts, and practices of the Transition activity
- Steps, outputs, success factors, and metrics
Operate
- Purpose, key concepts, and practices of the Operate activity
- Steps, outputs, success factors, and metrics
Deliver
- Purpose, key concepts, and practices of the Deliver activity
- Steps, outputs, success factors, and metrics
Support
- Purpose, key concepts, and practices of the Support activity
- Steps, outputs, success factors, and metrics
Managing the End-to-End Lifecycle
- Full lifecycle integration and management
- The ITIL AI Capability Model
- How AI and automation shape product management methods and tools
ITIL and Complementary Frameworks
- How ITIL and DevOps work together in digital product and service lifecycle management
- How ITIL and PRINCE2 complement each other in product lifecycle delivery
Training Schedules
Click here to send us a message.
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