ITIL® Service (Version 5) teaches you to manage high-performing digital services across the full lifecycle. Get certified with MindMagine’s experienced consulting trainers across Asia and beyond.
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Category
Service Management
Certificate
ITIL Service Version 5
Duration
3-days
Ready to Lead Digital Services That Actually Perform? — ITIL® Service (Version 5)
Most service teams are working hard. The problem is that without a consistent structure behind them, even the best people end up managing by reaction — fixing issues as they appear rather than building services that hold up over time. ITIL® Service (Version 5) gives you the framework to change that.
This course teaches you how to manage resilient, high-performing digital services across their full lifecycle — from the first discovery conversations through to live operations, customer delivery, and ongoing support. You’ll learn how to align services to real business outcomes, work better with the people around you, and make decisions backed by data rather than instinct.
After completing this ITIL Service training, you will be able to:
Value-Driven Service Management
Work with customers, partners, and stakeholders to enable value co-creation across the full service lifecycle
Experience-Led Service Improvement
Apply human-centred design to improve how services are perceived, delivered, and measured against outcomes
Continual Improvement Capability
Use evidence-based decisions and feedback loops to reduce waste and improve service performance over time
This course suits professionals who manage, support, or shape digital service delivery:
Ready to Get Certified?
Check the Training Schedules section below to find an upcoming session that fits your availability, or Contact Us directly if you’d like to discuss group bookings, in-house training, or have any questions about the programme.
What’s included in virtual/classroom training
Course Delivery
Classroom, Virtual Classroom
Prerequisites
ITIL Foundation Version 5 certificate is required.
About the Examination
Exam Body
PeopleCert
Did you know? All our trainings are eligible for HRDC claiming.
Practical Series
