ITIL® 4 Specialist: Collaborate, Assure & Improve

Elevate your IT expertise with the ITIL® 4 Specialist: Collaborate, Assure and Improve certification, designed to empower you to foster effective cross-practice collaboration, ensure quality, and drive continuous improvement within ITIL 4’s five key management practices. Enhance your ability to manage relationships, suppliers, service levels, continual improvement, and information security.

> 60,000

students trained since 2001

> 55,000

professionals certified

Experienced consultants

are the trainers

IT Service Management

ITIL® 4 Specialist: Collaborate, Assure & Improve


Drive Collaboration, Assure Quality, and Foster Continuous Improvement!

Welcome to the ITIL® 4 Specialist: Collaborate, Assure and Improve training – a comprehensive module designed for IT professionals eager to establish seamless cross-practice collaboration and elevate service value streams. This combined practice module covers the key concepts of five crucial ITIL practices:

  • Relationship Management
  • Supplier Management
  • Service Level Management
  • Continual Improvement
  • Information Security Management
ITIL® 4 Specialist: Collaborate, Assure and Improve
ITIL® 4 Specialist: Collaborate, Assure and Improve

What you will learn in ITIL 4 Specialist: Collaborate, Assure & Improve

By completing this course, you will be able to:

  • Understand the principles, value, and challenges of ITIL 4’s five management practices.
  • Ensure stakeholders comprehend the strategic and operational requirements necessary for co-creating value and achieving business goals.
  • Learn how to integrate these practices into the organisation’s value streams for enhanced efficiency.
  • Understand the interfaces and synergies across the five practices, fostering cohesive collaboration.
  • Apply metrics and practice success factors to continually improve performance.
  • Measure, assess, and enhance the capability of the practices using the ITIL Maturity Model.

And for each practice:

Relationship Management:

  • Establish a common approach to relationships and relationship management across the organisation
  • Ensure successful relationships within and outside the organisation
  • Promote shared goals, collaboration, open communication, and conflict prevention
  • Identify and manage stakeholders and their interests

Supplier Management:

  • Ensure effective use of third-party services by establishing a common approach to sourcing strategy and manage supplier relationships
  • Maintain control on active and planned supplier contracts and services
  • Define strategies for evaluating and selecting suppliers, ensuring consumed services meet agreed service levels, optimise cost, understand and control risk
  • Improve customer satisfaction and loyalty

Service Level Management:

  • Set and manage a shared view of the quality of services between the service provider and the service consumer
  • Monitor and evaluate the actual service quality and continual improvement of the services and agreements
  • Translate stakeholder expectations and needs into metrics, then organize and manage the resources appropriately
  • Manage ongoing delivery and improvement of services through well-documented agreement such as the service level agreement (SLA)

Continual Improvement:

  • Adapt to changing business needs and maintain/increase the value generated by the service value system
  • Enhance product and service quality, reliability, and responsiveness
  • Improve overall capabilities to deliver and manage services efficiently
  • Develop an organisational culture of engagement, empowerment, and innovation

Information Security Management:

  • Ensure products and services meet the required level of information security
  • Protect technology and data assets crucial for the organisation’s operations
  • Protect the organisation, its employees, and its customers from cybercrime
  • Provide a clear picture of information security threats and vulnerabilities

As well as measure, assess and develop the capability of the above practices in your organisation by using the ITIL Maturity Model

Who should attend

This course is designed for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. Participants can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these practices.

This course is aligned with the latest ITIL framework and ITIL certifications.

This course is also a great way to prepare for the ITIL 4 Practice Manager designation. To achieve this designation, you must complete any 5 practices individually or as one of the pre-bundled courses plus the ITIL Specialist: Create, Deliver and Support module.

ITIL 4 Certification Scheme
ITIL 4 Certification Scheme

What’s included

  • Official corresponding eBooks of all 5 individual practices
  • Exam voucher

Course Delivery
Classroom or Virtual Classroom

For this course, you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

About the Examination

  • The exam is closed book with 60 multiple-choice questions.
  • The passing score is 65% (39 out of 60 questions).
  • The exam lasts 90 minutes.
  • The exam can be taken online.

Exam Body
AXELOS (PeopleCert)

HRDC Claimable

HRDC Claimable Training: Invest in Your Future!

Did you know? All our trainings are eligible for HRDC claiming.

What our clients say

"A highly beneficial training with abundant real-life examples and sharing that I can directly apply in my organization."
Ang Hock Soon, IT Manager from B. Braun Medical Industries.
"A comprehensive and captivating course that simplified the entire content, making it easy to follow and understand."
Chen Chee Kin, Data Analyst from Ernst & Young.
"Awesome training! The trainer is highly knowledgeable and accommodating. The provided materials are well-summarized with all the essential information."
Bryan, Technical Support Engineer from a Global leading software company in Philippines.
"I truly enjoyed the training and gained a lot of knowledge! Many thanks for the wonderful experience."
Chester, IT Support Engineer, from a global healthcare company.

Concepts Covered

    • Understand the processes and value streams of Collaborate, Assure and Improve practices.
    • How information and technology support and enable the practices.
    • Recommendations for Collaborate, Assure and Improve practices success.
    • Practice purpose
    • Practice success factors and key metrics
    • terms and concepts
    • Inputs and Outputs of the processes
    • Key activities of the processes
    • Value stream integration
    • Key roles and responsibilities
    • organizational structure positioning
    • Tools application
    • Recommendations on automation
    • Dependencies on third parties and their support
    • Capability criteria and development
    • Using the ITIL guiding principles to support the practice

Training Schedules

Showing 1 - 4 out of 4

Page 1 out of 1

Training Price Pax Enroll
ITIL® 4 Specialist: Collaborate, Assure & Improve
12-14 Jun 2024, Virtual/Classroom, Kuala Lumpur, Malaysia.
ITIL® 4 Specialist: Collaborate, Assure & Improve
19-21 Aug 2024, Virtual/Classroom, Kuala Lumpur, Malaysia.
ITIL® 4 Specialist: Collaborate, Assure & Improve
14-16 Oct 2024, Virtual/Classroom, Kuala Lumpur, Malaysia.
ITIL® 4 Specialist: Collaborate, Assure & Improve
16-18 Dec 2024, Virtual/Classroom, Kuala Lumpur, Malaysia.

* Taxes included in all prices.