EXIN SIAM™ Foundation
The EXIN SIAM™ Foundation training course starts by examining the foundations of operational IT delivery processes and the related process data that determine the end-to-end performance of these processes. Service Integration and Management (SIAM) builds an IT ecosystem on the foundations of the operational IT processes.
This training course helps participants along the road to implementing SIAM at their organization. The SIAM Foundation course and certificate are also aimed at IT suppliers who wish to standardize their service integration and management model for multiple clients. The aim of the SIAM methodology is to translate work processes into technology in order to have an automated and constantly updated picture of workflow data and be able to focus on end-to-end performance.
> 60,000
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Experienced consultants
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Category
IT Governance & Sourcing
Certificate
SIAM™ Foundation
Level
Foundation
The governance of outsourcing is a high-priority agenda item for organizations. Service Integration and Management (SIAM) involves integrating the sub-services of all kinds of internally outsourced services (including shared services) and externally outsourced services (including cloud services) into an IT chain that increases the efficiency of business processes and helps realize business goals. In addition to utilizing technology, a SIAM organization needs to be staffed by people who are able to manage operational processes and build a bridge between the business (demand) and underlying service providers (supply).
Why this Service Integration and Management Foundation training?
A properly implemented SIAM organization provides an IT department with a single system of record and transparent, end-to-end IT delivery processes. This forms the basis for the three goals of SIAM:
- Enable the organization to control and manage the contribution and performance of each individual supplier.
- Integrate IT delivery so that it meets demand from the IT-end-user organization.
- Enable the organization to break down ever-changing customer demand in its entirety into a cohesive whole of individual services/products to be provided by multiple suppliers.
What you will learn
The Service Integration and Management Foundation training course starts by examining the foundations of operational IT delivery processes and the related process data that determine the end-to-end performance of these processes. SIAM builds an IT ecosystem on the foundations of the operational IT processes. After passing the SIAM Foundation exam, you will understand:
- Service integration, SIAM technology and related key terms, the benefits of and processes needed to build a SIAM organization and IT ecosystem, and the relationship of SIAM to other process standards like ITIL and COBIT
- SIAM from the perspective of sourcing, sourcing governance, general governance structures and SIAM governance
- Measured values, performance analyses and key performance indicators (KPIs)
- Performance-based management, IT value streams, workflow and flow efficiency, SIAM software and data selection, the relationship of SIAM to Lean IT, Agile, DevOps (CI/CD) and the automation of IT delivery and orchestration (IT4IT)
- SIAM-implementation structures, SIAM roles and responsibilities
- Business case for SIAM
- Challenges, risks and organizational change (change management) involved in implementing SIAM
Course approach
This Service Integration and Management training course helps participants along the road to implementing SIAM at their organization. The SIAM Foundation course and certificate are also aimed at IT suppliers who wish to standardize their service integration and management model for multiple clients. The aim of the SIAM methodology is to translate work processes into technology in order to have an automated and constantly updated picture of workflow data and be able to focus on end-to-end performance. This course is therefore also perfect for professionals who want to work with the SIAM methodology in combination with Lean IT, Agile, DevOps and/or IT4IT; and those who realize that a SIAM mindset and SIAM-related technology can help improve flow efficiency.
Who should attend
Business Management, IT /IS Auditors, Internal Auditors, Information Security and IT Practitioners; Consultants, IT/IS Management looking to gain an insight into the Enterprise Governance of IT and looking to be certified as a COBIT® Implementer or Assessor.
Duration
3-days
Course Delivery
Classroom or Virtual Classroom
What’s included
- Course Book (eBook or printed) containing all of the presentation materials, course notes, and sample exams.
- Exam voucher
- Free refresher course**
Prerequisites
There are no specific prerequisites for entry to the examination; however, it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognized IT Service Management framework.
About the Examination
- 40 multiple-choice questions
- At least 26 marks are required to pass (out of 40 available) – 65%
- The exam lasts 60 minutes
- Closed-book
- Online exam
Exam Body
EXIN
** Terms & conditions applied.
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Concepts Covered
- Fundamentals of SIAM
- SIAM methodology and the various structures suggested for the service integrator layer
- SIAM implementation key stages, the main objectives and activities of these stages.
- Different SIAM roles and their responsibilities
- Different practices of SIAM
- Processes in a SIAM ecosystem
- Objectives and SIAM considerations of the main processes that support Service Integration and Management
- Main challenges within a SIAM ecosystem, their associated risks, and potential mitigation
- Importance of other practices to SIAM
Training Schedules
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