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They were exceptional in interview—sharp, insightful, exactly what you needed. Six months later? “They’re fine.”
This isn’t a hiring mistake. It’s a system failure. From onboarding gaps to person-environment
The Trust Contract is the unwritten psychological agreement between employees and organisations. When organisations fail to honour implicit expectations—such as fairness, feedback, and consistency between values and behaviour—employees quietly withdraw
Many organisations don’t fail because they do the wrong things—but because they do the right things in isolation. Over time, strategies, governance layers, and improvement initiatives accumulate into systemic friction
You already know AI is changing the nature of work. What you may not know yet is which of your human capacities are your strongest assets in that shift —
Learn why ITSM often fails to deliver value and how the GITO™ model helps align service management with business outcomes.
Most IT Service Management (ITSM) teams are doing “everything right” on paper—yet the business still doesn’t feel the value. In this free webinar, discover how the GITO™ model for ITSM
New ITIL (ITIL version 5) is coming fast. See exactly what it means for your current ITIL 4 or v3 certificates, how to move into New ITIL, and when each
A practical discussion on how organizations can overcome complexity with a simple, unified management model.
Be part of Malaysia’s IT Service Management (ITSM) community revival! Join Jan de Vries and Donabet Donikian on October 13 for a free 1-hour USM webinar, hosted by MindMagine. Learn
AgilePM® v2 Practitioner exam retires on November 30, 2025. If you’re v2 Foundation certified, this is your last chance to advance to Practitioner without restarting from v3 Foundation.
