ITIL® 4 Specialist: Create, Deliver & Support

Learn to build seamless value streams, improve service management, and prepare for the ITIL® 4 Create, Deliver & Support certification. Perfect for IT professionals and managers.

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Category
IT Service Management

Certificate
ITIL® 4 Create, Deliver & Support

Duration
3-days

The ITIL® 4 Specialist: Create, Deliver & Support course isn’t just another qualification—it’s a real-world upgrade to how you manage IT services. If you’re dealing with complex workflows, service performance concerns, or need to streamline value streams, this is your map forward.

We focus on more than theory. You’ll learn how to integrate feedback loops, optimize service quality, and apply modern practices from Agile, DevOps, and Lean. Plus, you’ll come out prepped for the official exam—backed by tools, examples, and confidence.

Why take this ITIL 4 Create Deliver Support course

Because theory isn’t enough. You’ll gain:

  • Skills that apply immediately in your job
  • Clarity on integrating people, processes, and technology
  • Hands-on practice through engaging case studies
  • A critical certificate toward the ITIL Managing Professional track

If you’re serious about ITIL, this course moves you beyond the basics.

ITIL 4 Certification Scheme
ITIL 4 Certification Scheme

What you will learn

By the end of this course, you will:

  • Understand how to design and integrate value streams
  • Improve service delivery across the product lifecycle
  • Embed continuous feedback loops and improvement practices
  • Apply best practices in service design, release, validation, and support
  • Use data and new technologies (AI, CI/CD, RPA) to enhance decision-making

How you will learn

Expect a case-driven, instructor-led experience. You’ll analyze real challenges, apply tools, and sharpen your thinking with focused exercises.

Every participant receives a detailed course workbook packed with notes, scenarios, and practice exams.

Who should attend

This course is designed for:

  • ITSM professionals managing operations and support
  • Service managers aiming to improve delivery and outcomes
  • Practitioners working across the service lifecycle
  • Existing ITIL qualification holders wishing to develop their knowledge.

Course Delivery
Classroom, Virtual Classroom, or eLearning

What’s included in virtual/classroom training

  • Official Core Guidance eBook
  • Official courseware from PeopleCert
  • Exam voucher
  • Free refresher course**

Prerequisites
For this course, you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

About the Examination

  • The exam is closed book with forty (40) multiple-choice questions.
  • The passing score is 70% (28 out of 40 questions).
  • The exam lasts 90 minutes.
  • The exam can be taken online.

Exam Body
PeopleCert

** Terms & conditions applied.
HRDC Claimable

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What our clients say

“My instructor's ability to relate each topic to real-world scenarios helped us to understand it better.”
Norzarina, Support Delivery Manager from a leading software company
“...Thank you for all the wisdom you shared! I truly feel that the knowledge I gained is a lot more valuable than getting certified. Just to share quite a funny story too...I told the proctor that I am feeling really quite confident...”
Joana Gregorio, NICE CXone Philippines

Concepts Covered

Introduction
    • Introduction
    • ITIL CDS in the Value Chain
    • Organizational structure
    • Integrated/collaborative teams
    • Team capabilities, roles, competencies
    • Team culture and differences
    • Working to a customer-orientated mindset
    • Employee satisfaction management
    • The value of positive communications
    • The shift-left approach
    • Team collaboration and integration
    • Workforce planning
    • Results-based measuring and reporting
    • The culture of continual improvement
    • Integrated service management toolsets
    • Integration and data sharing
    • Reporting and advanced analytics
    • Collaboration and workflow
    • Robotic process automation (RPA)
    • Artificial intelligence and machine learning
    • Continuous integration and delivery/deployment (CI/CD)
    • Information models
Value Streams
    • What is a Value Stream?
    • Designing a Value Stream
    • Value stream metrics
    • Model Value Stream for new services
    • Service Design practice
    • Software development and management practice
    • Deployment management practice
    • Release management practice
    • Service validation and testing
    • Change enablement
    • use a value stream to provide user support
    • Service desk
    • Incident management
    • Problem management
    • Knowledge management
    • Service level management
    • Monitoring and event management
    • Managing Work-in-progress and Backlogs
    • Prioritizing Work
    • ‘Build vs Buy’ considerations
    • Sourcing Options
    • Service integration and management

eLearning

For learners seeking an alternative to traditional virtual or classroom training, our ITIL 4 Create Deliver & Support e-learning course offers a comprehensive solution.

This course provides a dynamic, interactive learning experience that goes beyond the basics, including an exam to validate your knowledge. Designed to fit into any schedule with 8-10 hours of mobile-friendly content, it’s the perfect choice for professionals looking to enhance their skills in a flexible, self-paced format.

ITIL 4 Specialist: Create, Deliver and Support
Key Features
  • Bite-Sized & Interactive: Enjoy short, engaging learning modules filled with multimedia, quizzes, and exercises, making your study both manageable and interactive.
  • Self-Paced & Customizable: Control your learning pace with adjustable settings and select focus areas to tailor the course to your goals.
  • Real-World Application: Dive into practical case studies and use the embedded ITIL glossary for a deeper understanding of real-world ITIL applications.
  • Efficient Learning Tools: Benefit from real-time progress tracking and comprehensive checklists, ensuring thorough coverage and understanding of the material.
  • Exam Preparation: Leverage the multiple sets of auto-marked sample exams to assess your readiness and solidify your knowledge for the ITIL certification.
  • Valid for 6 Months: Your eLearning access is valid for 6 months, giving you ample time to explore and master the material at your leisure.

Don’t miss this opportunity to learn at your own pace and on your own terms. Sign up now and transform your professional future!

Available eLearning:

 

Best Value

ITIL® 4 Create Deliver & Support eLearning

RM 5724 incl. VAT

Features

  • Official eBook
  • Exam voucher
  • Learning Resource Kit
  • Interactive eLearning
  • Auto-marked sample papers
Buy now

Training Schedules

Showing 1 - 3 out of 3

Page 1 out of 1

Training Price Pax Enroll
Innovation Accelarator
13-15 May 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM4,212.00
Innovation Accelarator
10-12 Aug 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM4,212.00
Innovation Accelarator
16-18 Nov 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM4,212.00
* Taxes are included in all prices.
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