ITIL® 4 Specialist: Plan, Implement & Control

What you will learn in ITIL® 4 Specialist: Plan, Implement and Control

By completing this course, you will be able to:

• Understand the principles, value, and challenges of ITIL 4’s five management practices.
• Ensure stakeholders comprehend the strategic and operational requirements necessary for co-creating value and achieving business goals.
• Learn how to integrate these practices into the organisation’s value streams for enhanced efficiency.
• Understand the interfaces and synergies across the five practices, fostering cohesive collaboration.
• Apply metrics and practice success factors to continually improve performance.
• Measure, assess, and enhance the capability of the practices using the ITIL Maturity Model.

And for each practice:

Change Enablement:

• Ensure effective, safe, and timely realization of changes to meet stakeholders’ expectations
• Minimize negative impacts of change
• Balance effectiveness, throughput, governance, compliance, and risk control for all changes
• Adapt to various change development approaches

Deployment Management

• Deploying or removing products, services, and components across controlled environments
• Establishing effective approaches to deployment across the organization
• Ensuring effective deployment within the organization’s value streams

Release Management:

• Establish and maintain effective approaches to the release of services and service components
• Ensure the effective release of services in organisational value streams and service relationships
• Reduce risks and losses resulting from releases

Service Configuration Management:

• Collecting and managing configuration items (CIs)
• Providing efficient configuration information, optimizing costs
• Improve risk management
• Manage the capacity, availability and security of IT services and components

IT Asset Management:

• Ensure that the organisation has relevant information to enable informed decisions throughout the lifecycle of its IT assets
• Continually monitor and optimize the utilization and maintenance of IT assets
• Increase compliance with legal and regulatory requirements
• Increase alignment of IT investments with evolving business objectives and needs