ITIL® 4 Specialist: Plan, Implement & Control

Elevate your IT expertise with the ITIL® 4 Specialist: Plan, Implement and Control certification, designed to empower you to establish seamless cross-practice collaboration and optimize service value streams. Master five essential ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management.

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IT Service Management

ITIL® 4 Specialist: Plan Implement & Control


Unlock the Power of Seamless Collaboration and Service Optimization!

Welcome to the ITIL® 4 Specialist: Plan, Implement and Control training – a dynamic module designed for IT professionals eager to establish cross-practice collaboration and optimize service value streams. This comprehensive course covers key concepts from five vital ITIL practices:

  • Change Enablement
  • Deployment Management
  • Release Management
  • Service Configuration Management
  • IT Asset Management
ITIL® 4 Specialist: Plan, Implement and Control
ITIL® 4 Specialist: Plan, Implement and Control

What you will learn in ITIL® 4 Specialist: Plan, Implement and Control

By completing this course, you will be able to:

  • Understand the principles, value, and challenges of ITIL 4’s five management practices.
  • Ensure stakeholders comprehend the strategic and operational requirements necessary for co-creating value and achieving business goals.
  • Learn how to integrate these practices into the organisation’s value streams for enhanced efficiency.
  • Understand the interfaces and synergies across the five practices, fostering cohesive collaboration.
  • Apply metrics and practice success factors to continually improve performance.
  • Measure, assess, and enhance the capability of the practices using the ITIL Maturity Model.

And for each practice:

Change Enablement:

  • Ensure effective, safe, and timely realization of changes to meet stakeholders’ expectations
  • Minimize negative impacts of change
  • Balance effectiveness, throughput, governance, compliance, and risk control for all changes
  • Adapt to various change development approaches

Deployment Management

  • Deploying or removing products, services, and components across controlled environments
  • Establishing effective approaches to deployment across the organization
  • Ensuring effective deployment within the organization’s value streams

Release Management:

  • Establish and maintain effective approaches to the release of services and service components
  • Ensure the effective release of services in organisational value streams and service relationships
  • Reduce risks and losses resulting from releases

Service Configuration Management:

  • Collecting and managing configuration items (CIs)
  • Providing efficient configuration information, optimizing costs
  • Improve risk management
  • Manage the capacity, availability and security of IT services and components

IT Asset Management:

  • Ensure that the organisation has relevant information to enable informed decisions throughout the lifecycle of its IT assets
  • Continually monitor and optimize the utilization and maintenance of IT assets
  • Increase compliance with legal and regulatory requirements
  • Increase alignment of IT investments with evolving business objectives and needs

Who should attend

This training is a valuable investment for IT professionals who aiming to strengthen cross-practice collaboration and optimize service value streams within their organisations.

This course is aligned with the latest ITIL framework and ITIL certifications.

This course is also a great way to prepare for the ITIL 4 Practice Manager designation. To achieve this designation, you must complete any 5 practices individually or as one of the pre-bundled courses plus the ITIL Specialist: Create, Deliver and Support module.

ITIL 4 Certification Scheme
ITIL 4 Certification Scheme

What’s included

  • Official corresponding eBooks of all 5 individual practices
  • Exam voucher

Course Delivery
Classroom or Virtual Classroom

For this course, you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

About the Examination

  • The exam is closed book with 60 multiple-choice questions.
  • The passing score is 65% (39 out of 60 questions).
  • The exam lasts 90 minutes.
  • The exam can be taken online.

Exam Body
AXELOS (PeopleCert)

HRDC Claimable

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What our clients say

"A highly beneficial training with abundant real-life examples and sharing that I can directly apply in my organization."
Ang Hock Soon, IT Manager from B. Braun Medical Industries.
"A comprehensive and captivating course that simplified the entire content, making it easy to follow and understand."
Chen Chee Kin, Data Analyst from Ernst & Young.
"Awesome training! The trainer is highly knowledgeable and accommodating. The provided materials are well-summarized with all the essential information."
Bryan, Technical Support Engineer from a Global leading software company in Philippines.
"I truly enjoyed the training and gained a lot of knowledge! Many thanks for the wonderful experience."
Chester, IT Support Engineer, from a global healthcare company.

Concepts Covered

    • Understand the processes and value streams of Plan, Implement and Control practices.
    • How information and technology support and enable the practices.
    • Recommendations for Plan, Implement and Control practices success.
    • Practice purpose
    • Practice success factors and key metrics
    • terms and concepts
    • Inputs and Outputs of the processes
    • Key activities of the processes
    • Value stream integration
    • Key roles and responsibilities
    • organizational structure positioning
    • Tools application
    • Recommendations on automation
    • Dependencies on third parties and their support
    • Capability criteria and development
    • Using the ITIL guiding principles to support the practice

Training Schedules

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Training Price Pax Enroll
ITIL® 4 Specialist: Plan, Implement & Control
12-14 Aug 2024, Virtual/Classroom, Kuala Lumpur, Malaysia.
ITIL® 4 Specialist: Plan, Implement & Control
21-23 Oct 2024, Virtual/Classroom, Kuala Lumpur, Malaysia.
ITIL® 4 Specialist: Plan, Implement & Control
9-11 Dec 2024, Virtual/Classroom, Kuala Lumpur, Malaysia.

* Taxes included in all prices.