ITIL® 4 Leader: Digital & IT Strategy

The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

The ITIL® 4 Leader: Digital & IT Strategy (DITS) elevates the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organisational goals.

> 65,000

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Experienced consultants

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Category
IT Service Management

Certificate
ITIL® 4 Digital & IT Strategy

Duration
3-days

The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

The ITIL® 4 Leader: Digital & IT Strategy (DITS) elevates the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organisational goals.

The course provides guidance on how the strategy should impact the design, delivery, and support of services throughout the service value chain of an organization.

The ITIL® 4 Digital & IT Strategy course is therefore aimed towards IT and business directors, heads of department, aspiring C-Suite professionals, and other senior business leaders who want to strategically position an organization against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth.

What you will learn
At the end of the course, participants will be able to:

  • Demonstrate the use of the ITIL guiding principles in Digital & IT Strategy decisions and activities
  • Understand how to leverage digital strategy to react to digital disruption
  • Understand the relationship between the concepts of Digital & IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
  • Understand how an organization uses Digital & IT Strategy to remain viable in environments disrupted by digital technology
  • Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
  • Understand the risks and opportunities of Digital & IT Strategy
  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
  • Understand how to implement a Digital and IT Strategy

Course approach
This course is delivered in a classroom setting using a case study and exercises that are designed to enhance the candidates understanding of ITIL 4. Students who have attended this course, and have done some self-study, are suitably prepared to take the associated ITIL 4 DITS test.

Who should attend?
The course is aimed towards IT and business directors, heads of department, aspiring C-Suite professionals, and other senior business leaders who want to strategically position an organisation against digital disruptors, craft a digital vision and build a robust digital strategy for long-term growth.

Course Delivery
Classroom or Virtual Classroom

What’s included

  • Official Core Guidance eBook
  • Official courseware from PeopleCert
  • Exam voucher
  • Free refresher course**

Prerequisites

  • For this course, you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.
  • Due to the nature of the content, it is recommended the participant has followed and passed ITIL 4 Specialist: Drive Stakeholder Value, or High-velocity IT. And has experience in Managing and strategizing IT services.

About the Examination
Candidates must pass all the Case Study assignments in order to take the exam.

Case study assessment:

  • The assessment is open book, consists of 4 assignments based on a case study.
  • The passing score is 75% (30 out of 40 marks).
  • 3 assignments of 60 minutes, 1 assignment of 90 minutes in the group work format, or 4 individual written assignments of 60 minutes each in individual format.

Exam:

  • The exam is closed book with 30 questions.
  • The passing score is 70% (21 out of 30 questions).
  • The exam lasts 60 minutes.
  • The exam can be taken online.

Exam Body
PeopleCert

** Terms & conditions applied.
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What our clients say

“The trainer is incredibly knowledgeable and helpful when delivering the course. He generously imparts his expertise and relevant experiences, sharing industry best practices that are practical and scenario-based. This brings concepts to life with real-world perspectives...”
Tan, Senior Manager from a global humanitarian aid organization
“The trainer adeptly transforms the class into an engaging experience, delivering content in a easily comprehensible manner. He skillfully connect concepts to potential real-life applications, making it memorable and directly applicable. ”
Wong, Regional IT Service Manager from an established international mineral processing & distribution company.

Concepts Covered

Key Concepts of Digital and IT Strategy
    • Digital, Information, and Communication Technology
    • Digital Transformation
    • Services, Products, and Competitive Advantage
    • Tiers of Strategy
    • Business Models
    • Operating Models
    • Opportunity & Demand
    • Value
    • Governance
    • ITIL Guiding Principles
    • Continual Improvement
    • ITIL Practices
    • Disruptions
    • Vision
    • Digital Disruptions
    • Balanced Strategic Focus
    • Positioning Tools for Digital Organizations
    • Environmental Analysis
    • Opportunity Analysis
    • Digital Readiness Assessment
    • Financial Aspects of Digital and IT Strategy
    • Business Models for Strategy Planning
    • Portfolio Optimization
    • Strategic Approaches for Digital Organizations
    • Strategic Approaches for Operational Excellence
    • Strategic Approaches to Evolution
    • Strategic Approaches to Social Responsibility and Sustainability
Managing Strategic Initiatives
    • How Strategies are Implemented
    • Coordinating Strategy and Strategic Initiatives
    • Leading Digital Transformation
    • Digital Leadership
    • Key Facts about Measurement
    • Measuring a Strategy
    • Instrumenting Strategy
    • Long-Term Momentum: Ensuring Organizational Viability
    • Short-Term Momentum: Parallel Operation
    • Managing Innovation
    • Formal Approach to Innovation Management
    • A culture that Supports Innovation
    • Approaches to Innovation
    • Evaluating and Adopting Emerging Technology
    • Risk Management
    • Risk Identification
    • Risk Posture
    • Risk Treatment

Training Schedules

Showing 1 - 4 out of 4

Page 1 out of 1

Training Price Pax Enroll
ITIL® 4 Leader: Digital & IT Strategy
22-24 Apr 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM8,640.00
ITIL® 4 Leader: Digital & IT Strategy
1-3 Jul 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM8,640.00
ITIL® 4 Leader: Digital & IT Strategy
30 Sep-2 Oct 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM8,640.00
ITIL® 4 Leader: Digital & IT Strategy
9-11 Dec 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM8,640.00
* Taxes are included in all prices.
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