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FitSM® Advanced Service Operation & Control

FitSM Advanced Service Operation and Control (SOC) is a training course that equips professionals with the knowledge and skills to effectively manage and control service operations in IT service management. Participants will gain a comprehensive understanding of service operation processes, including incident management, problem management, request fulfillment, event management, and access management, as well as learn how to measure performance, manage SLAs, and ensure compliance with regulations and standards.

> 60,000

students trained since 2001

> 55,000

professionals certified

Experienced consultants

are the trainers

Category
IT Service Management

Certificate
FitSM® Advanced Service Operation & Control (SOC)

Duration
2-days

FitSM Advanced Service Operation and Control (SOC) is a training course designed for professionals who want to enhance their skills in managing and controlling service operations in an IT service management environment. The course focuses on providing learners with a comprehensive understanding of the key concepts, principles, and practices of service operation and control.
Through this course, learners will gain knowledge and skills in service operation processes such as incident management, problem management, request fulfillment, event management, and access management. They will also learn how to measure, monitor, and report on service performance, manage service-level agreements (SLAs), and ensure compliance with relevant regulations and standards.

FitSM Certification Scheme
FitSM® Certification Roadmap

Course approach
FitSM® Advanced SOC is an interactive course that combines theoretical knowledge with practical exercises, case studies, and group discussions. The course is designed to equip learners with the necessary skills and knowledge to effectively manage and control service operations in an IT service management environment.

What you will learn
At the end of this course, participants will learn:

By achieving these learning objectives, learners will be better equipped to manage and control service operations effectively, improve service quality and efficiency, and ensure compliance with relevant regulations and standards. They will also be better prepared to collaborate with stakeholders, manage resources, and optimize service performance to meet organizational goals and objectives.

Who should attend?

Course Delivery
Classroom or Virtual Classroom

What’s included

  • FitSM Advanced Service Operation and Control (SOC) classroom workbook containing all of the presentation materials, course notes and sample exams.
  • Exam voucher
  • Free refresher course**

Prerequisites
Must hold FitSM Foundation Certificate.

About the Examination

  • The exam is closed book with 30 multiple-choice questions.
  • At least 70% correct answers (21 of 30) are required to pass the examination
  • The exam lasts 60 minutes.
  • The exam can be taken online.

Exam Body
APMG

** Terms & conditions applied.
HRDC Claimable

HRDC Claimable Training: Invest in Your Future!

Did you know? All our trainings are eligible for HRDC claiming.

Concepts Covered

    • What is a service?
    • IT service management
    • Service management system (SMS)
    • Policies and processes
    • Activities and procedures
    • What is a process?
    • What is FitSM?
    • FitSM parts
    • FitSM logic
    • FitSM: ITSM process framework
    • Related standards and frameworks
    • ITSM: Benefits and risks in practice
    • Challenges in federated IT infrastructures
    • Top management responsibility
      • Commitment and leadership
      • Governance and policies
    • Documentation
      • Documents and records
      • Document control
    • Defining the scope of service management
    • The PDCA cycle applied to the SMS
      • Planning service management (PLAN)
      • Implementing service management (DO)
      • Monitoring and reviewing service management (CHECK)
      • Continually improving service management (ACT)
    • Incident & service request management (ISRM)
    • Problem management (PM)
    • Configuration management (CONFM)
    • Change management (CHM)
    • Release & deployment management (RDM)
    • Continual service improvement management (CSI)
    • Service Operation & Control: Overview of key process interfaces

Training Schedules

Showing 1 - 4 out of 4

Page 1 out of 1

Training Price Pax Enroll
FitSM® Advanced Service Operation & Control
3-4 Jun 2024, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM4,320.00
FitSM® Advanced Service Operation & Control
29-30 Aug 2024, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM4,320.00
FitSM® Advanced Service Operation & Control
24-25 Oct 2024, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM4,320.00
FitSM® Advanced Service Operation & Control
19-20 Dec 2024, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM4,320.00

* Taxes included in all prices.

What our clients say

“...Thank you for all the wisdom you shared! I truly feel that the knowledge I gained is a lot more valuable than getting certified. Just to share quite a funny story too...I told the proctor that I am feeling really quite confident...”
Joana Gregorio, NICE CXone Philippines