Lean IT Foundation
The Lean IT Foundation course provides IT professionals with the skills to apply Lean principles, improve processes, and foster a culture of continuous improvement for better service delivery.
> 65,000
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Experienced consultants
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Category
Lean Management
Certificate
Lean IT Foundation
Level
Foundation
Lean IT Foundation training: Transform IT operations with Lean principles
In the competitive world of IT, organizations must deliver value efficiently and sustainably. The Lean IT Foundation training is a two-day comprehensive program designed to equip participants with the knowledge and skills needed to streamline IT operations using Lean principles.
This training emphasizes eliminating waste, enhancing service quality, and fostering a culture of continuous improvement, ensuring that participants are ready to drive meaningful transformation in their organizations.
What is Lean IT Foundation training?
This course introduces participants to the foundational concepts of Lean and their application within IT environments.
By combining theoretical insights with hands-on exercises, participants learn how to identify inefficiencies, optimize workflows, and improve customer satisfaction. No prior technical IT knowledge is required, making it accessible for professionals across various roles.
What you will learn
By the end of the training, participants will:
- Understand Lean IT Principles: Learn the history, key elements, and dimensions of Lean in IT.
- Analyze Customer Value: Translate customer needs into optimized processes.
- Improve Processes: Use value stream mapping to diagnose and enhance workflows.
- Master Problem-Solving: Apply the Kaizen approach and DMAIC improvement cycle.
- Foster Lean Behaviors: Cultivate attitudes and practices essential for Lean IT success.
Who Should Attend?
This course is ideal for:
- IT Managers and Specialists: Professionals seeking to enhance operational efficiency.
- Lean Practitioners: Individuals aiming to expand their expertise in Lean methodologies.
- Project Managers: Leaders managing IT transformation projects.
- Customer-Centric Teams: Professionals focused on improving service quality and customer value.
Whether you’re new to Lean IT or looking to deepen your knowledge, this training is tailored to support your goals.
Course approach
This two-day course blends theory and practical exercises, featuring:
- Interactive Lectures covering the key principles of Lean IT.
- Hands-On Exercises focused on applying Lean tools and techniques.
- Case Studies to deepen understanding through real-world scenarios.
Enhance your IT operations with Lean IT principles. Enroll in the Lean IT Foundation training today to start your journey toward operational excellence!
Duration
2-days
Course Delivery
Classroom or Virtual Classroom
What’s included
- Course Book (eBook or printed) containing all of the presentation materials, course notes, and sample exams.
- Exam voucher
- Free refresher course**
Prerequisites
There are no prerequisites for this course, although a basic knowledge of IT concepts will be helpful.
About the Examination
- Closed-book format
- 40 multiple-choice questions
- At least 26 points are required to pass (out of 40 available) – 65%
- The exam lasts 60 minutes
Exam Body
APMG
** Terms & conditions applied.
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What our clients say
Concepts Covered
Introduction of Lean
- Introduction
- The history of Lean
- The key elements of Lean
- The concept of Waste, Variability, and Inflexibility
- The five dimensions of Lean IT
The Customer
- Customer Value
- Voice of the Customer
- Value-add and non-value-add work
- Critical-to-quality tree
- Value streams in IT
- Cost of Poor Quality
The Process
- The concept of a process
- SIPOC diagramming
- Creating a Value Stream Map
- Analyzing a Value Stream Map
Performance
- What is performance?
- Key Performance Indicators
- Operational Process Efficiency
- Skills and Knowledge matrix
Organization
- Organizational structure and customer focus
- Performance Dialogue
- Visible Management
- Day Start and Week board
Problem Solving
- Structured Problem Solving
- KAIZEN approach
Behavior & Attitude
- Lean Leadership & Behavior
- Organizational Change
- Change Story
Training Schedules
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