Lean Operations
Lean Operations is a course that provides insights and practical approaches to applying Lean principles to organizations that deliver services to customers, as contrasted with organizations that focus strongly on the design, development and delivery of new products and services.
During the course, we investigate successful strategies applied in a variety of Lean organizations and define how these work in the improvement of organizations in which the primary focus is the delivery of existing services to customers. How should these organizations interact with their customers? How should they deal with processes? What capabilities need to be developed and how can these be sustained? How can these organizations best organize themselves and how can they create the performance required by the customer?
> 60,000
students trained since 2001
> 55,000
professionals certified
Experienced consultants
are the trainers
Category
Lean Management
Training Type
Workshop
Level
Professional
Lean Operations is a course that provides insights and practical approaches to applying Lean principles to organizations that deliver services to customers, as contrasted with organizations that focus strongly on the design, development and delivery of new products and services.
During the course, we investigate successful strategies applied in a variety of Lean organizations and define how these work in the improvement of organizations in which the primary focus is the delivery of existing services to customers. How should these organizations interact with their customers? How should they deal with processes? What capabilities need to be developed and how can these be sustained? How can these organizations best organize themselves and how can they create the performance required by the customer?
Course Approach
The Lean Operations training is a 2-day course. It builds on the knowledge acquired in the Lean Foundation training to give participants a deeper understanding of the application of Lean in operational environments.
There is a common perception that Lean is mainly applicable to manufacturing; that administrative/service organizations are unsuitable for Lean because of the nature of the work: low standardization, variations in the process, fluctuation in customer demand. With a focus on Operational Excellence, the Lean Operations training takes an in-depth look at the creation of service organizations that perform excellently for their customers while optimizing the use of resource usage. This training is about developing the critical thinking to solve problems and to improve work processes towards increased value delivery.
What you will learn
After completing this course, you know the most important concepts regarding the application of Lean to an Operations environment and you are able to:
- Apply Continuous Improvement to Operations, including stopping poor quality from progressing in the process
- Identify the Customer Value of Operations, distinguishing between value and failure demand
- Understand and improve operational processes, using techniques such as scheduling, capacity planning and production levelling
- Further develop operational processes through optimal use of queuing and pull mechanisms
- Organize Operational Teams such that work flows optimally through the organization, including value streams and workplace design
- Manage Operational Performance by focusing on workflow excellence, the right KPIs and time usage/context switching
- Describe the Behavior and Attitude necessary for successful Operations
Who should attend
Any member of an IT organization.
Duration
2-days
Course Delivery
Classroom or Virtual Classroom
What’s included
Course Book (eBook or printed) containing all of the presentation materials and course notes.
Prerequisites
Lean (IT) Foundation or Lean Green Belt
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Concepts Covered
- Introducing Lean Operations
- Lean in different environments
- Continuous Improvement in Operations
- Customer Value of Operations
- Value/Failure Demand
- Units of Work
- Operational Processes
- Variability & Production Levelling
- Scheduling & Capacity Planning
- Queuing
- Jidoka in Operations Processes
- Improving Processes… Everyday
- Organization in Value Streams
- Organization in Operations
- Visual Management in Operations
- Time Usage
- KPIs in Operations
- Workflow Excellence
- Behaviors
- Team Collaboration
- Focus on the System
Training Schedules
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