MindMagine

Lean Operations

Lean Operations is a course that provides insights and practical approaches to applying Lean principles to organizations that deliver services to customers, as contrasted with organizations that focus strongly on the design, development and delivery of new products and services.

During the course, we investigate successful strategies applied in a variety of Lean organizations and define how these work in the improvement of organizations in which the primary focus is the delivery of existing services to customers. How should these organizations interact with their customers? How should they deal with processes? What capabilities need to be developed and how can these be sustained? How can these organizations best organize themselves and how can they create the performance required by the customer?

> 60,000

students trained since 2001

> 55,000

professionals certified

Experienced consultants

are the trainers

Category
Lean Management

Training Type
Workshop

Level
Professional

Lean Operations is a course that provides insights and practical approaches to applying Lean principles to organizations that deliver services to customers, as contrasted with organizations that focus strongly on the design, development and delivery of new products and services.

During the course, we investigate successful strategies applied in a variety of Lean organizations and define how these work in the improvement of organizations in which the primary focus is the delivery of existing services to customers. How should these organizations interact with their customers? How should they deal with processes? What capabilities need to be developed and how can these be sustained? How can these organizations best organize themselves and how can they create the performance required by the customer?

Course Approach
The Lean Operations training is a 2-day course. It builds on the knowledge acquired in the Lean Foundation training to give participants a deeper understanding of the application of Lean in operational environments.

There is a common perception that Lean is mainly applicable to manufacturing; that administrative/service organizations are unsuitable for Lean because of the nature of the work: low standardization, variations in the process, fluctuation in customer demand. With a focus on Operational Excellence, the Lean Operations training takes an in-depth look at the creation of service organizations that perform excellently for their customers while optimizing the use of resource usage. This training is about developing the critical thinking to solve problems and to improve work processes towards increased value delivery.

What you will learn
After completing this course, you know the most important concepts regarding the application of Lean to an Operations environment and you are able to:

Who should attend
Any member of an IT organization.

Duration
2-days

Course Delivery
Classroom or Virtual Classroom

What’s included
Course Book (eBook or printed) containing all of the presentation materials and course notes.

Prerequisites
Lean (IT) Foundation or Lean Green Belt

HRDC Claimable

HRDC Claimable Training: Invest in Your Future!

Did you know? All our trainings are eligible for HRDC claiming.

Concepts Covered

    • Introducing Lean Operations
    • Lean in different environments
    • Continuous Improvement in Operations
    • Customer Value of Operations
    • Value/Failure Demand
    • Units of Work
    • Operational Processes
    • Variability & Production Levelling
    • Scheduling & Capacity Planning
    • Queuing
    • Jidoka in Operations Processes
    • Improving Processes… Everyday
    • Organization in Value Streams
    • Organization in Operations
    • Visual Management in Operations
    • Time Usage
    • KPIs in Operations
    • Workflow Excellence
    • Behaviors
    • Team Collaboration
    • Focus on the System

Training Schedules

Showing 1 - 4 out of 4

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Training Price Pax Enroll
Lean Operations
27-28 Jun 2024, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM3,240.00
Lean Operations
15-16 Aug 2024, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM3,240.00
Lean Operations
24-25 Oct 2024, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM3,240.00
Lean Operations
12-14 Dec 2024, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM3,240.00
* Taxes are included in all prices.
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What our clients say

“...Thank you for all the wisdom you shared! I truly feel that the knowledge I gained is a lot more valuable than getting certified. Just to share quite a funny story too...I told the proctor that I am feeling really quite confident...”
Joana Gregorio, NICE CXone Philippines