ITIL® AI Governance (Version 5)

Your Organization Is Already Using AI You Haven’t Governed Yet

Here’s the uncomfortable truth: somewhere in your organization right now, a team is quietly running AI tools nobody in governance has reviewed. Maybe it’s a chatbot handling customer questions. Maybe it’s a spreadsheet model making pricing calls. Nobody planned for it to happen this way. It just did, because AI adoption is outpacing governance almost everywhere.

ITIL AI Governance (Version 5) exists to close that gap, and it does it in a way that actually fits how you already work. This isn’t a course that hands you an ethics lecture and sends you home. It’s built around the ITIL AI Governance Improvement Model, a practical step-by-step method for finding where your governance is thin, deciding what needs to change, putting those changes into practice, and keeping them working as your AI use keeps growing.

Three days in, you’ll walk out knowing how to apply the ITIL AI Capability Model, the 6C model, to any AI use case your organization throws at you, spotting where the risk actually sits and what kind of oversight it needs. You’ll understand the four perspectives that make up real AI governance: who’s making the decisions, whether the AI is being used responsibly, whether the data behind it is solid and secure, and whether you’re actually compliant with what regulators expect. And you’ll see how none of these perspectives work in isolation. Miss one, and the other three start to wobble.

Wherever your organization operates, you’re balancing regulatory expectations, internal accountability, and international benchmarks like ISO/IEC 42001, all while trying to move fast enough that AI actually helps rather than just adds paperwork. This course was shaped for that exact balancing act, giving IT service leaders, transformation professionals, and product owners a shared way to talk about governance, so decisions stop happening in silos.

By the last module, you’re not just holding a certificate. You’re holding a repeatable process: assess where governance is weak, design what it needs to become, roll out the changes, and keep the whole thing alive as your organization’s AI use matures. That’s a credible, applied skill set, the kind that shows up in how you handle the next AI rollout, not just on your CV.