ITIL® Foundation (Version 5)

Your organisation runs on digital services. Customers, colleagues, partners – everyone depends on them.

ITIL Foundation (Version 5) helps you build the skills to keep those services reliable, valuable and aligned with business needs. You get a clear view of how products and services are designed, delivered and improved, plus the language and concepts that IT teams across the world use every day.

This course also prepares you for the official ITIL Foundation exam, so you walk away with both knowledge and a recognised credential.

What You Will Learn

After completing this ITIL Foundation training, you will be able to:

• Understand the building blocks of digital product and service management, from value concepts to lifecycle activities.
• Describe how value co-creation works between providers, consumers and other parties.
• Explain the four dimensions of management and why each one matters.
• Outline the ITIL Service Value System, including guiding principles, governance, value chain activities and practices.
• Talk through the digital product and service lifecycle and why lifecycle thinking reduces risk and technical debt.
• Recognise the purpose of ITIL management practices and how they support consistent work.
• Apply the idea of continual improvement using the ITIL model.
• Understand Value Stream Mapping and Management and how it supports visibility and improvement.