ITIL® 4 Strategist: Direct, Plan & Improve
ITIL 4 Strategist Direct, Plan and Improve (DPI) provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
This course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. Furthermore, it provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
> 65,000
students trained since 2001
> 60,000
professionals certified
Experienced consultants
are the trainers
Category
IT Service Management
Certificate
ITIL® 4 Direct, Plan and Improve
Duration
3-days
ITIL 4 brings ITIL up to date in 2019 by revising many established ITSM practices and placing them in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile and DevOps.
ITIL 4 Strategist Direct, Plan and Improve (DPI) provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
This course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. Furthermore, it provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
What you will learn
This course prepares students for the ITIL 4 Direct, Plan and Improve exam. After participating in this course, a candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish a learning and improving IT organization.
Following the completion of the course, participants will be able to understand and know:
- the Key Concepts of Direct, Plan & Improve
- the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- the role of GRC and know how to integrate the principles and methods into the service value system
- how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
- how to use the key principles and methods of measurement and reporting in directing, planning and improvement
- how to direct, plan and improve value streams and practices
Course approach
This course is delivered in a classroom setting using a case study and exercises that are designed to enhance the candidates understanding of ITIL 4. Students who have attended this course, and have done some self study, are suitably prepared to take the associated ITIL 4 DPI test.
Who should attend?
The target audience for this qualification aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.
Course Delivery
Classroom or Virtual Classroom
What’s included
- Official Core Guidance eBook
- Official courseware from PeopleCert
- Exam voucher
- Free refresher course**
Prerequisites
For this course, you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.
About the Examination
- The exam is closed book with forty (40) multiple-choice questions.
- The passing score is 70% (28 out of 40 questions).
- The exam lasts 90 minutes.
- The exam can be taken online.
Exam Body
PeopleCert
** Terms & conditions applied.
HRDC Claimable Training: Invest in Your Future!
Did you know? All our trainings are eligible for HRDC claiming.
What our clients say
Concepts Covered
Introduction
- Direct Plan & Improve (DPI)
- ITIL 4 DPI and the Value Chain
Key Concept of DPI
- Key terms
- Key Concepts
- Value, outcomes, costs, and ricks in direct, plan and improve
Scope of Control, Governance, Risks & Controls (GRC)
- Scope of Control
- Role of Governance, Risks and Controls
Using Continual Improvement
- Continual Improvement
- Assessment Objectives and Methods
- Build, Justify and Advocate for a Business Case
Communication & Change
- Organizational Change
- Key Principles and Methods of Communication
Measurement and Reporting
- Measurements and Reporting
Direct, Plan and Change
- Value Streams & Practices
- Developing a Value Stream Map
- Designing a Workflow
- Addressing the 4 Dimensions
- Applying the Guiding Principles
- Ensuring & Utilizing Feedback
Training Schedules
Click here to send us a message.
Related Training
Service Management
ITIL® 4
- ITIL® 4 Foundation
- ITIL® 4 Specialist: Create Deliver & Support
- ITIL® 4 Strategist: Direct, Plan & Improve
- ITIL® 4 Specialist: High Velocity IT
- ITIL® 4 Specialist: Drive Stakeholder Value
- ITIL® 4 Leader: Digital & IT Strategy
- ITIL® 4 Specialist: Monitor, Support & Fulfil
- ITIL® 4 Specialist: Plan, Implement & Control
- ITIL® 4 Specialist: Collaborate, Assure & Improve
MindMagine
Practical Series
- Adopting AI in Organizations
- AI-Powered Project Management
- Agile Collaboration with Lean and Kanban
- Creative Problem Solving with System Thinking, Design Thinking & AI
- Design Thinking & Lean Innovation
- DevOps & IT Service Management (ITSM)
- High Performance Product Leadership
- Innovative Systems Thinking for Advanced Solutions
- Innovation Accelerator
- IT Change Management & Agile Change Control
- Lean Awareness
- Lean Operations
- Lean for Agile Coaches
Service Management
ITIL® 4
- ITIL® 4 Foundation
- ITIL® 4 Specialist: Create Deliver & Support
- ITIL® 4 Strategist: Direct, Plan & Improve
- ITIL® 4 Specialist: High Velocity IT
- ITIL® 4 Specialist: Drive Stakeholder Value
- ITIL® 4 Leader: Digital & IT Strategy
- ITIL® 4 Specialist: Monitor, Support & Fulfil
- ITIL® 4 Specialist: Plan, Implement & Control
- ITIL® 4 Specialist: Collaborate, Assure & Improve
MindMagine
Practical Series
- Adopting AI in Organizations
- AI-Powered Project Management
- Agile Collaboration with Lean and Kanban
- Creative Problem Solving with System Thinking, Design Thinking & AI
- Design Thinking & Lean Innovation
- DevOps & IT Service Management (ITSM)
- High Performance Product Leadership
- Implementing AI Governance: The Malaysia Roadmap
- Innovative Systems Thinking for Advanced Solutions
- Innovation Accelerator
- IT Change Management & Agile Change Control
- Lean Awareness
- Lean Operations
- Lean for Agile Coaches
