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ITIL® Foundation Bridge (Version 5)

Skip what you already know. The ITIL® Foundation Bridge (Version 5) focuses only on the updates — AI governance, digital services, and the new ITIL Value System. Get certified. Stay relevant.

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Category
Service Management

Certificate
ITIL Foundation Version 5

Duration
1-day

ITIL® Foundation Bridge (Version 5)
You’ve already put in the work to earn your ITIL 4 Foundation certification. Now ITIL has moved forward — and so should you. The ITIL® Foundation Bridge (Version 5) is a focused upgrade path built for certified professionals who want to stay on top of the latest developments in IT service management, without repeating what they already know. This course starts exactly where ITIL 4 left off.

In a world where AI, automation, and digital complexity are reshaping how services are built and managed, keeping your certification current is not just a career move — it’s how you stay genuinely useful to the teams and organizations you work with.

What’s Actually New in ITIL Version 5?

The ITIL® Foundation Bridge (Version 5) zeroes in on exactly that. ITIL Version 5 has been updated to reflect how modern organizations actually operate — with a stronger focus on digital product and service management, updated language that brings teams onto the same page, and a clear position on how AI governance fits into the service management picture.

The course gives you a solid grasp of the ITIL Value System (ITIL VS), the updated ITIL Product and Service Lifecycle Model, value stream management, and the Four Dimensions of Product and Service Management — all through the lens of what’s changed. You’ll also see how Version 5 positions ITIL alongside PRINCE2® and DevOps, giving you a more connected view of how modern frameworks work together.

What You Will Learn

After completing this ITIL Foundation Bridge (Version 5) training, you will be able to:

  • Understand digital product and service management in ITIL (Version 5)
  • Understand service relationships in the context of digital products and services
  • Understand the ITIL Value System (ITIL VS)
  • Understand governance and the ITIL Guiding Principles in ITIL (Version 5)
  • Understand the ITIL Product and Service Lifecycle Model and the value chain activities
  • Understand value stream and their management
  • Understand the ITIL Four Dimensions of Product and Service Management
  • Understand how AI affects ITIL, what AI Governance is, and how ITIL integrates with other frameworks (PRINCE2® and DEVOPS INSTITUTE®).
Diagram of the ITIL version 5 qualification scheme, highlighting ITIL Foundation as the entry level leading to intermediate and advanced ITIL certifications.
ITIL (version 5) Qualification Scheme

Who Should Attend

This course is for ITIL 4 Foundation certificate holders who want to know what’s new in Version 5 and get their certification upgraded. If you work in IT services, digital operations, or product delivery, this is the fastest, most focused way to get there.

It’s built for professionals across these areas:

  • IT & Operations
  • Management & Leadership
  • Product & Design
  • Service & Delivery
ITIL Foundation Bridge Version 5

Ready to Get Certified?
Check the Training Schedules section below to find an upcoming session that fits your availability, or Contact Us directly if you’d like to discuss group bookings, in-house training, or have any questions about the programme.

What’s included in virtual/classroom training

  • Official eBook
  • Learning Resource Kit
  • Exam voucher
  • Free refresher course**

Course Delivery
Classroom, Virtual Classroom

Prerequisites
None.

About the Examination

  • The exam is closed-book with 20 multiple-choice questions.
  • The passing score is 65% (13 out of 20 questions).
  • The exam lasts 30 minutes.
  • Scope: ITIL Version 5 updates only

Exam Body
PeopleCert

** Terms & conditions applied.
HRDC Claimable

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What our clients say

"A simplified training that even individuals without an extensive IT background can grasp. The facilitator effectively used real-life scenarios and analogies to explain more complex topics."
M**, Director for Professional Services, from a Global leading software company in Philippines.
"A comprehensive and captivating course that simplified the entire content, making it easy to follow and understand."
Chen Chee Kin, Data Analyst from Ernst & Young.
"Awesome training! The trainer is highly knowledgeable and accommodating. The provided materials are well-summarized with all the essential information."
Bryan, Technical Support Engineer from a Global leading software company in Philippines.
"I truly enjoyed the training and gained a lot of knowledge! Many thanks for the wonderful experience."
Chester, IT Support Engineer, from a global healthcare company.
"Highly valuable content. A must-attend for anyone working in the IT sector."
Alex, Network Administrator, from a global healthcare company.
"A highly beneficial training with abundant real-life examples and sharing that I can directly apply in my organization."
Ang Hock Soon, IT Manager from B. Braun Medical Industries.
“Thank you for all the wisdom you shared! I truly feel that the knowledge I gained is a lot more valuable than getting certified.”
ITIL practitioner, NICE CXone Philippines
"The discussions were on point. We surely learn a lot from them, and the materials shared. Thank you so much for your help. Great training!"
Production Support, IBM Global Business Services. Client Innovation Center, Philippines

Concepts Covered

    • Product and service management, service offering, value co-creation
    • Organization, service provider, service consumer, and digital product vendor roles
    • Basic, cooperative, and collaborative (partnership) service relationships
    • Service journey, sponsor, customer, and user roles
    • Service quality, service levels, and Service Level Agreements (SLAs)
    • Utility, warranty, user experience, and sustainability
    • Components: guiding principles, governance, value chain, management practices, continual improvement
    • Purpose of the ITIL Value System
    • Definition of governance and its enabling nature
    • Key governance activities
    • How the guiding principles interact and work together
    • ITIL Product and Service Lifecycle introduction
    • Purpose of lifecycle management activities
    • Value chain and management practices overview
    • Key concepts of value stream mapping and management
    • Purpose and application of value stream management
    • The ITIL Continual Improvement Model and its steps
    • Role of continual improvement within the ITIL Value System
    • Introduction to the ITIL Four Dimensions of Product and Service Management
    • Internal and external factors
    • Introduction to AI
    • ITIL AI Governance
    • ITIL and DevOps
    • ITIL and PRINCE2®

Training Schedules

Showing 1 - 6 out of 6

Page 1 out of 1

Training Price Pax Enroll
ITIL® Foundation Bridge (Version 5)
19-20 Mar 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,000.00
ITIL® Foundation Bridge (Version 5)
30 Apr 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM2,700.00
ITIL® Foundation Bridge (Version 5)
2 Jun 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM2,700.00
ITIL® Foundation Bridge (Version 5)
19 Aug 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM2,700.00
ITIL® Foundation Bridge (Version 5)
23 Oct 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM2,700.00
ITIL® Foundation Bridge (Version 5)
1 Dec 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM2,700.00
* Taxes are included in all prices.
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