ITIL® Foundation Bridge (Version 5)
Skip what you already know. The ITIL® Foundation Bridge (Version 5) focuses only on the updates — AI governance, digital services, and the new ITIL Value System. Get certified. Stay relevant.
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Category
Service Management
Certificate
ITIL Foundation Version 5
Duration
1-day
ITIL® Foundation Bridge (Version 5)
You’ve already put in the work to earn your ITIL 4 Foundation certification. Now ITIL has moved forward — and so should you. The ITIL® Foundation Bridge (Version 5) is a focused upgrade path built for certified professionals who want to stay on top of the latest developments in IT service management, without repeating what they already know. This course starts exactly where ITIL 4 left off.
In a world where AI, automation, and digital complexity are reshaping how services are built and managed, keeping your certification current is not just a career move — it’s how you stay genuinely useful to the teams and organizations you work with.
What’s Actually New in ITIL Version 5?
The ITIL® Foundation Bridge (Version 5) zeroes in on exactly that. ITIL Version 5 has been updated to reflect how modern organizations actually operate — with a stronger focus on digital product and service management, updated language that brings teams onto the same page, and a clear position on how AI governance fits into the service management picture.
The course gives you a solid grasp of the ITIL Value System (ITIL VS), the updated ITIL Product and Service Lifecycle Model, value stream management, and the Four Dimensions of Product and Service Management — all through the lens of what’s changed. You’ll also see how Version 5 positions ITIL alongside PRINCE2® and DevOps, giving you a more connected view of how modern frameworks work together.
What You Will Learn
After completing this ITIL Foundation Bridge (Version 5) training, you will be able to:
- Understand digital product and service management in ITIL (Version 5)
- Understand service relationships in the context of digital products and services
- Understand the ITIL Value System (ITIL VS)
- Understand governance and the ITIL Guiding Principles in ITIL (Version 5)
- Understand the ITIL Product and Service Lifecycle Model and the value chain activities
- Understand value stream and their management
- Understand the ITIL Four Dimensions of Product and Service Management
- Understand how AI affects ITIL, what AI Governance is, and how ITIL integrates with other frameworks (PRINCE2® and DEVOPS INSTITUTE®).
Who Should Attend
This course is for ITIL 4 Foundation certificate holders who want to know what’s new in Version 5 and get their certification upgraded. If you work in IT services, digital operations, or product delivery, this is the fastest, most focused way to get there.
It’s built for professionals across these areas:
- IT & Operations
- Management & Leadership
- Product & Design
- Service & Delivery
Ready to Get Certified?
Check the Training Schedules section below to find an upcoming session that fits your availability, or Contact Us directly if you’d like to discuss group bookings, in-house training, or have any questions about the programme.
What’s included in virtual/classroom training
- Official eBook
- Learning Resource Kit
- Exam voucher
- Free refresher course**
Course Delivery
Classroom, Virtual Classroom
Prerequisites
None.
About the Examination
- The exam is closed-book with 20 multiple-choice questions.
- The passing score is 65% (13 out of 20 questions).
- The exam lasts 30 minutes.
- Scope: ITIL Version 5 updates only
Exam Body
PeopleCert
** Terms & conditions applied.
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What our clients say
Concepts Covered
Key Concepts of Digital Product and Service Management
- Product and service management, service offering, value co-creation
Service Relationships
- Organization, service provider, service consumer, and digital product vendor roles
- Basic, cooperative, and collaborative (partnership) service relationships
- Service journey, sponsor, customer, and user roles
- Service quality, service levels, and Service Level Agreements (SLAs)
- Utility, warranty, user experience, and sustainability
The ITIL Value System (ITIL VS)
- Components: guiding principles, governance, value chain, management practices, continual improvement
- Purpose of the ITIL Value System
Governance
- Definition of governance and its enabling nature
- Key governance activities
ITIL Guiding Principles
- How the guiding principles interact and work together
Value Chain, Lifecycle Activities & Management Practices
- ITIL Product and Service Lifecycle introduction
- Purpose of lifecycle management activities
- Value chain and management practices overview
Value Streams
- Key concepts of value stream mapping and management
- Purpose and application of value stream management
Continual Improvement
- The ITIL Continual Improvement Model and its steps
- Role of continual improvement within the ITIL Value System
The Four Dimensions of Product and Service Management & AI
- Introduction to the ITIL Four Dimensions of Product and Service Management
- Internal and external factors
- Introduction to AI
- ITIL AI Governance
ITIL Integration with Other Frameworks
- ITIL and DevOps
- ITIL and PRINCE2®
Training Schedules
Click here to send us a message.
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