FitSM® Foundation
FitSM® is a free and lightweight standards family aimed at facilitating service management in IT service provision. It is designed for professionals who wish to be quickly recognized for having the competences needed to implement effective ITSM processes – without delving into the intense detail of other frameworks.
While Best Practices lack some elements for standardisation, FitSM has been designed to implement auditable standards in these core processes, thus focusing on the essentials in IT Service Management.
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Category
IT Service Management
Certificate
FitSM® Foundation
Duration
2-days
IT Service Management is a deFacto standard being used in most organisations to organize IT and to streamline Information Technology activities into customer-facing services.
Originally, the IT Infrastructure Library provided the core guidance by means of a Best Practice for organisations to fulfill this purpose. However, with very few exceptions, only a few processes are adopted and these are mainly in customer interfacing IT support.
FitSM® is a free and lightweight standards family aimed at facilitating service management in IT service provision. It is designed for professionals who wish to be quickly recognized for having the competences needed to implement effective ITSM processes – without delving into the intense detail of other frameworks.
While Best Practices lack some elements for standardisation, FitSM has been designed to implement auditable standards in these core processes, thus focusing on the essentials in IT Service Management.
Course approach
Through this FitSM Foundation training, participants will gain insight into the basic IT service management concepts and terms, the purpose and structure of FitSM standards and their relationship to other standards, and understand the process framework underlying FitSM and the requirements defined within it. Above all, the FitSM Foundation training course also explains how to benefit from this lean IT Service Management standard.
An interactive approach is used combining lectures, discussions, and handouts to prepare participants for the FitSM Foundation certification exam.
What you will learn
At the end of this course, participants will learn:
- The basic IT service management concepts and terms
- The purpose and structure of FitSM standards – plus their relationship to other standards
- The process framework underpinning FitSM
- The requirements defined in FitSM – enabling participants to adopt implementation more quickly and efficiently.
Who should attend?
Roles involved in managing and operating federated IT services.
Course Delivery
Classroom or Virtual Classroom
What’s included
- FitSM Foundation classroom workbook containing all of the presentation materials, course notes and sample exams.
- Exam voucher
- Free refresher course**
Prerequisites
No prerequisite.
About the Examination
- The exam is closed book with 20 multiple-choice questions.
- At least 65% correct answers (13 of 20) are required to pass the examination
- The exam lasts 30 minutes.
- The exam can be taken online.
Exam Body
APMG
** Terms & conditions applied.
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Concepts Covered
- Shift left & digital transformation
- Influence of Lean, Agile, DevOps on IT Service Management
- Impact of Lean, Agile, DevOps on the organization
- ITIL history and ITIL 4
- Lean in general
- The Customer dimension
- The Process dimension
- The Performance dimension
- The Organization dimension
- The Behaviour & Attitude dimension
- Kaizen
- Agile
- The SCRUM framework
- How to plan
- Team roles
- DevOps Evolution
- Benefits of DevOps
- DevOps Principles
- Individuals Development
- Roles & skills
- Teams & Team Culture
- Organizational model
- DevOps & Architecture
- Continuous Delivery & Automation
- Modern Infrastructure & Cloud
- Modern Operations
- Key Concept
- Key components
- IT Service Management: Introduction, Terms & Concepts
- The FitSM Standards Family
- IT Service Management – General Aspects
- Service Portfolio Management
- Service Level Management
- Service Reporting Management
- Service Availability & Continuity Management
- Capacity Management
- Information Security Management
- Customer Relationship Management
- Supplier Relationship Management
- Incident & Service Request Management
- Problem Management
- Configuration Management
- Change Management
- Release & Deployment Management
- Continual Service Improvement Management
- Related Standards & Frameworks
Related Training
FitSM®
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Training Schedules
Showing 1 - 10 out of 10
Page 1 out of 1
| Training | Price | Pax | Enroll |
|---|---|---|---|
FitSM® Foundation 11-12 Mar 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 29-30 Apr 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 20-21 May 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 10-11 Jun 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 18-19 Jul 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 1-2 Aug 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 26-27 Sep 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 17-18 Oct 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 14-15 Nov 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 5-6 Dec 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 |
* Taxes included in all prices.