FitSM® Foundation
Master the essentials of IT Service Management with the FitSM® Foundation certification training. This course equips you with practical skills to implement lightweight, auditable ITSM standards effectively.
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Category
IT Service Management
Certificate
FitSM® Foundation
Duration
2-days
The FitSM® Foundation certification offers a simplified yet effective approach to IT Service Management (ITSM). It focuses on core essentials, providing auditable, lightweight standards for implementing efficient ITSM processes without unnecessary complexity.
Designed for professionals managing IT services, FitSM® bridges the gap between traditional best practices and the need for adaptable, practical IT management standards. It helps streamline IT operations and ensures seamless delivery of customer-facing services.
Why Choose FitSM® Foundation Certification?
FitSM® simplifies ITSM implementation while maintaining a structured approach. Key benefits include:
- Lightweight and Practical: Focus on essential processes without overwhelming complexity.
- Auditable Standards: Ensure measurable, reliable service management practices.
- Efficient Implementation: Quickly adopt ITSM processes for faster results.
- Global Recognition: Enhance career opportunities with a widely respected certification.
FitSM® is ideal for organizations aiming to simplify IT management while achieving operational excellence.
What You’ll Learn
By the end of the training, participants will gain:
- A solid understanding of basic IT Service Management concepts and terms.
- Insights into the purpose and structure of FitSM standards.
- Knowledge of the FitSM process framework and its relationship to other standards.
- Practical skills for implementing FitSM requirements efficiently.
Who Should Attend?
This course is ideal for IT professionals, project managers, and service managers responsible for federated IT services or looking to enhance their IT management skills. It’s tailored for anyone seeking a practical, lightweight approach to ITSM.
Course Delivery
Classroom or Virtual Classroom
What’s included
- FitSM Foundation classroom workbook containing all of the presentation materials, course notes and sample exams.
- Exam voucher
- Free refresher course**
Prerequisites
No prerequisite.
About the Examination
- The exam is closed book with 20 multiple-choice questions.
- At least 65% correct answers (13 of 20) are required to pass the examination
- The exam lasts 30 minutes.
- The exam can be taken online.
Exam Body
APMG
** Terms & conditions applied.
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Concepts Covered
Introduction
- Shift left & digital transformation
- Influence of Lean, Agile, DevOps on IT Service Management
- Impact of Lean, Agile, DevOps on the organization
- ITIL history and ITIL 4
Introduction to Lean IT
- Lean in general
- The Customer dimension
- The Process dimension
- The Performance dimension
- The Organization dimension
- The Behaviour & Attitude dimension
- Kaizen
Introduction to Agile & Scrum
- Agile
- The SCRUM framework
- How to plan
- Team roles
Introduction to DevOps
- DevOps Evolution
- Benefits of DevOps
- DevOps Principles
- Individuals Development
- Roles & skills
- Teams & Team Culture
- Organizational model
- DevOps & Architecture
- Continuous Delivery & Automation
- Modern Infrastructure & Cloud
- Modern Operations
Introduction to ITIL 4
- Key Concept
- Key components
Free IT Service Management Introduction
- IT Service Management: Introduction, Terms & Concepts
- The FitSM Standards Family
- IT Service Management – General Aspects
IT Service Management – Processes
- Service Portfolio Management
- Service Level Management
- Service Reporting Management
- Service Availability & Continuity Management
- Capacity Management
- Information Security Management
- Customer Relationship Management
- Supplier Relationship Management
- Incident & Service Request Management
- Problem Management
- Configuration Management
- Change Management
- Release & Deployment Management
- Continual Service Improvement Management
Benefits, Risks & Challenges of Implementing IT Service Management
- Related Standards & Frameworks
Training Schedules
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