FitSM® is a free and lightweight standards family aimed at facilitating service management in IT service provision. It is designed for professionals who wish to be quickly recognized for having the competences needed to implement effective ITSM processes – without delving into the intense detail of other frameworks.
While Best Practices lack some elements for standardisation, FitSM has been designed to implement auditable standards in these core processes, thus focusing on the essentials in IT Service Management.
students trained since 2001
professionals certified
are the trainers
Category
IT Service Management
Certificate
FitSM® Foundation
Duration
2-days
IT Service Management is a deFacto standard being used in most organisations to organize IT and to streamline Information Technology activities into customer-facing services.
Originally, the IT Infrastructure Library provided the core guidance by means of a Best Practice for organisations to fulfill this purpose. However, with very few exceptions, only a few processes are adopted and these are mainly in customer interfacing IT support.
FitSM® is a free and lightweight standards family aimed at facilitating service management in IT service provision. It is designed for professionals who wish to be quickly recognized for having the competences needed to implement effective ITSM processes – without delving into the intense detail of other frameworks.
While Best Practices lack some elements for standardisation, FitSM has been designed to implement auditable standards in these core processes, thus focusing on the essentials in IT Service Management.
Course approach
Through this FitSM Foundation training, participants will gain insight into the basic IT service management concepts and terms, the purpose and structure of FitSM standards and their relationship to other standards, and understand the process framework underlying FitSM and the requirements defined within it. Above all, the FitSM Foundation training course also explains how to benefit from this lean IT Service Management standard.
An interactive approach is used combining lectures, discussions, and handouts to prepare participants for the FitSM Foundation certification exam.
What you will learn
At the end of this course, participants will learn:
Who should attend?
Roles involved in managing and operating federated IT services.
Course Delivery
Classroom or Virtual Classroom
What’s included
Prerequisites
No prerequisite.
About the Examination
Exam Body
APMG
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Training | Price | Pax | Enroll |
---|---|---|---|
FitSM® Foundation 11-12 Mar 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 29-30 Apr 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 20-21 May 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 10-11 Jun 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 18-19 Jul 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 1-2 Aug 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 26-27 Sep 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 17-18 Oct 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 14-15 Nov 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 | ||
FitSM® Foundation 5-6 Dec 2024, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM3,456.00 |
* Taxes included in all prices.