ITIL® Foundation Version 5
Start your ITIL journey the right way. This ITIL Foundation (Version 5) course builds solid digital product and service management skills and prepares you for the globally recognized exam.
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Category
IT Service Management
Certificate
ITIL® Foundation
Version 5
Duration
3-days
Your organisation runs on digital services. Customers, colleagues, partners – everyone depends on them.
ITIL Foundation (Version 5) helps you build the skills to keep those services reliable, valuable and aligned with business needs. You get a clear view of how products and services are designed, delivered and improved, plus the language and concepts that IT teams across the world use every day.
This course also prepares you for the official ITIL Foundation exam, so you walk away with both knowledge and a recognised credential.
What You Will Learn
After completing this ITIL Foundation training, you will be able to:
- Understand the building blocks of digital product and service management, from value concepts to lifecycle activities.
- Describe how value co-creation works between providers, consumers and other parties.
- Explain the four dimensions of management and why each one matters.
- Outline the ITIL Service Value System, including guiding principles, governance, value chain activities and practices.
- Talk through the digital product and service lifecycle and why lifecycle thinking reduces risk and technical debt.
- Recognise the purpose of ITIL management practices and how they support consistent work.
- Apply the idea of continual improvement using the ITIL model.
- Understand Value Stream Mapping and Management and how it supports visibility and improvement.
Skills You’ll Build
- Lifecycle thinking to make better service decisions
- Collaboration across roles, using a shared framework
- A continuous improvement mindset that supports long-term success
These skills are increasingly expected in roles across IT operations, development, product and service design.
Who Should Attend
If you see your future in IT or digital services, this course is a strong fit.
Typical roles include:
- IT Specialist (Application Development, Change Management, Operations)
- IT Development Manager or IT Operations Specialist
- IT Service Operations Manager or IT Service Manager
- Digital Product Manager or Product Owner
- Experience Manager or Service Improvement Manager
- Customer Success Manager, Service Owner or Process Lead
- Digital Product Designer, Enterprise Architect, Solution Designer
Whether you’re early in your career or already in a leadership role, ITIL Foundation helps you work more confidently across teams.
Why Sign Up
If your teams speak different “languages” about IT services, this course helps align them around one clear model.
Register your team for ITIL 5 Foundation and start building that shared understanding that makes every future change easier to manage.
What’s included in virtual/classroom training
- Official eBook
- Learning Resource Kit
- Exam voucher
- Free refresher course**
Course Delivery
Classroom, Virtual Classroom
Prerequisites
There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.
About the Examination
- The exam is closed-book with 40 multiple-choice questions.
- The passing score is 65% (26 out of 40 questions).
- The exam lasts 60 minutes.
Exam Body
PeopleCert
** Terms & conditions applied.
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What our clients say
Concepts Covered
Digital product and service management concepts
- Core concepts of modern digital products and services
- Value creation, continual improvement and lifecycle management
Value co-creation
- How providers, consumers and stakeholders co-create value
- Balancing outcomes, costs, risks, experience and sustainability
The Four Dimensions of Product and Service Management
- Organisations & People
- Value Streams & Processes
- Information & Technology
- Partners & Suppliers
ITIL Value System
- Understanding of the ITIL Value System
- Links between guiding principles, governance, value chain activities, management practices, and continual improvement
The ITIL Guiding Principles
- Using the guiding principles to make better decisions and collaborate
- Adapting ITIL practices to real-world digital environments
The product and service lifecycle
- Purpose of each product and service lifecycle management activity from discovery and design to operation, delivery and support
- How lifecycle activities connect to create value
ITIL's management practices
- Role of ITIL management practices
- How practice guides support consistent, effective ways of working across organizations
Continual improvement
- How continual improvement is embedded in ITIL
- Step-by-step continual improvement model and how it supports long-term organizational success
Value Stream Mapping and Management
- Identifying and mapping value streams to improve flow, visibility, and outcomes across digital products and services.
Training Schedules
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