ITIL® Foundation Version 5

Start your ITIL journey the right way. This ITIL Foundation (Version 5) course builds solid digital product and service management skills and prepares you for the globally recognized exam.

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Category
IT Service Management

Certificate
ITIL® Foundation
Version 5

Duration
3-days

Your organisation runs on digital services. Customers, colleagues, partners – everyone depends on them.

ITIL Foundation (Version 5) helps you build the skills to keep those services reliable, valuable and aligned with business needs. You get a clear view of how products and services are designed, delivered and improved, plus the language and concepts that IT teams across the world use every day.

This course also prepares you for the official ITIL Foundation exam, so you walk away with both knowledge and a recognised credential.

What You Will Learn

After completing this ITIL Foundation training, you will be able to:

  • Understand the building blocks of digital product and service management, from value concepts to lifecycle activities.
  • Describe how value co-creation works between providers, consumers and other parties.
  • Explain the four dimensions of management and why each one matters.
  • Outline the ITIL Service Value System, including guiding principles, governance, value chain activities and practices.
  • Talk through the digital product and service lifecycle and why lifecycle thinking reduces risk and technical debt.
  • Recognise the purpose of ITIL management practices and how they support consistent work.
  • Apply the idea of continual improvement using the ITIL model.
  • Understand Value Stream Mapping and Management and how it supports visibility and improvement.
Diagram of the ITIL version 5 qualification scheme, highlighting ITIL Foundation as the entry level leading to intermediate and advanced ITIL certifications.
ITIL (version 5) Qualification Scheme

Skills You’ll Build

  • Lifecycle thinking to make better service decisions
  • Collaboration across roles, using a shared framework
  • A continuous improvement mindset that supports long-term success

These skills are increasingly expected in roles across IT operations, development, product and service design.

Who Should Attend

If you see your future in IT or digital services, this course is a strong fit.

Typical roles include:

  • IT Specialist (Application Development, Change Management, Operations)
  • IT Development Manager or IT Operations Specialist
  • IT Service Operations Manager or IT Service Manager
  • Digital Product Manager or Product Owner
  • Experience Manager or Service Improvement Manager
  • Customer Success Manager, Service Owner or Process Lead
  • Digital Product Designer, Enterprise Architect, Solution Designer

Whether you’re early in your career or already in a leadership role, ITIL Foundation helps you work more confidently across teams.

Why Sign Up

If your teams speak different “languages” about IT services, this course helps align them around one clear model.

Register your team for ITIL 5 Foundation and start building that shared understanding that makes every future change easier to manage.

What’s included in virtual/classroom training

  • Official eBook
  • Learning Resource Kit
  • Exam voucher
  • Free refresher course**

Course Delivery
Classroom, Virtual Classroom

Prerequisites
There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

About the Examination

  • The exam is closed-book with 40 multiple-choice questions.
  • The passing score is 65% (26 out of 40 questions).
  • The exam lasts 60 minutes.

Exam Body
PeopleCert

** Terms & conditions applied.
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What our clients say

"A simplified training that even individuals without an extensive IT background can grasp. The facilitator effectively used real-life scenarios and analogies to explain more complex topics."
M**, Director for Professional Services, from a Global leading software company in Philippines.
"A comprehensive and captivating course that simplified the entire content, making it easy to follow and understand."
Chen Chee Kin, Data Analyst from Ernst & Young.
"Awesome training! The trainer is highly knowledgeable and accommodating. The provided materials are well-summarized with all the essential information."
Bryan, Technical Support Engineer from a Global leading software company in Philippines.
"I truly enjoyed the training and gained a lot of knowledge! Many thanks for the wonderful experience."
Chester, IT Support Engineer, from a global healthcare company.
"Highly valuable content. A must-attend for anyone working in the IT sector."
Alex, Network Administrator, from a global healthcare company.
"A highly beneficial training with abundant real-life examples and sharing that I can directly apply in my organization."
Ang Hock Soon, IT Manager from B. Braun Medical Industries.
“Thank you for all the wisdom you shared! I truly feel that the knowledge I gained is a lot more valuable than getting certified.”
ITIL practitioner, NICE CXone Philippines
"The discussions were on point. We surely learn a lot from them, and the materials shared. Thank you so much for your help. Great training!"
Production Support, IBM Global Business Services. Client Innovation Center, Philippines

Concepts Covered

    • Core concepts of modern digital products and services
    • Value creation, continual improvement and lifecycle management
    • How providers, consumers and stakeholders co-create value
    • Balancing outcomes, costs, risks, experience and sustainability
    • Organisations & People
    • Value Streams & Processes
    • Information & Technology
    • Partners & Suppliers
    • Understanding of the ITIL Value System
    • Links between guiding principles, governance, value chain activities, management practices, and continual improvement
    • Using the guiding principles to make better decisions and collaborate
    • Adapting ITIL practices to real-world digital environments
    • Purpose of each product and service lifecycle management activity from discovery and design to operation, delivery and support
    • How lifecycle activities connect to create value
    • Role of ITIL management practices
    • How practice guides support consistent, effective ways of working across organizations
    • How continual improvement is embedded in ITIL
    • Step-by-step continual improvement model and how it supports long-term organizational success
    • Identifying and mapping value streams to improve flow, visibility, and outcomes across digital products and services.

Training Schedules

Showing 1 - 9 out of 9

Page 1 out of 1

Training Price Pax Enroll
ITIL® Foundation (Version 5)
22-24 Apr 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,184.00
ITIL® Foundation (Version 5)
13-15 May 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,184.00
ITIL® Foundation (Version 5)
24-26 Jun 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,184.00
ITIL® Foundation (Version 5)
15-17 Jul 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,184.00
ITIL® Foundation (Version 5)
17-19 Aug 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,184.00
ITIL® Foundation (Version 5)
23-25 Sep 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,184.00
ITIL® Foundation (Version 5)
14-16 Oct 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,184.00
ITIL® Foundation (Version 5)
18-20 Nov 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,184.00
ITIL® Foundation (Version 5)
9-11 Dec 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,184.00
* Taxes are included in all prices.
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