DevOps & IT Service Management (ITSM)
Move faster without breaking services. This 1-day workshop shows how DevOps and IT Service Management (ITSM) can work together—so delivery stays smooth, changes stay controlled, and teams stay aligned.
> 65,000
students trained since 2001
> 60,000
professionals certified
Experienced consultants
are the trainers
Category
DevOps
Training Type
Workshop
Level
Foundation
Speed matters. So does control.
If you’re forced to choose one, something’s off.
DevOps & IT Service Management (ITSM) is a 1-day training program that helps teams connect modern DevOps ways of working with proven ITSM practices. The goal is practical: better flow, clearer responsibilities, and services that stay reliable while delivery moves forward.
Course Description
In many organisations, DevOps and ITSM sit in separate lanes. That split shows up as friction—slow handoffs, confused ownership, and changes that land badly. This course gives you a better option: a shared view of how the two approaches can complement each other.
You’ll revisit core ITSM concepts (service design, transition, operation) and connect them to DevOps principles such as continuous integration, deployment, automated testing, and infrastructure as code.
You’ll also explore what makes DevOps “work” beyond tooling—team structure, feedback loops, and a culture that supports learning from outcomes.
What You Will Learn
By the end of the training, you will be able to:
- Explain the relationship between DevOps and ITSM, and how they support each other
- Describe DevOps principles and the role ITSM plays inside a DevOps environment
- Apply ITSM processes within DevOps teams to strengthen service delivery
Workshop Approach
You won’t just absorb slides. You’ll work through:
- Guided group discussions that connect concepts to everyday reality
- A structured case study that makes trade-offs visible
- Practical mapping of where ITSM fits into DevOps work—without slowing teams down
Who Should Attend
A good match for roles across delivery and operations, including:
- DevOps Engineers, Integration Specialists, Automation Architects
- Product Owners, Operations Managers
- Incident and Change Managers
- System and Network Administrators
- Business and Enterprise Architecture roles
If your organisation is trying to modernise delivery without losing service stability, this workshop is the bridge. Register now and walk away with a practical, shared model your DevOps and ITSM stakeholders can actually use.
Duration
1-day
Course Delivery
Classroom or Virtual Classroom
What’s included
DevOps & IT Service Management workbook with presentation materials and course notes.
Prerequisites
Basic familiarity with Agile, Scrum, Lean, and ITSM principles is beneficial.
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What our clients say
Concepts Covered
DevOps and IT Service Management (ITSM)
- ITSM refresh and lifecycle phases
- What DevOps is, why it emerged, and the benefits
- DevOps principles, team models, and organisation design
- Activity-focused vs product-focused work
- Automation and immediate feedback, continuous delivery, and culture
DevOps Journey Examples
- Starting points, journey patterns, and what changes over time
- Case study: EJ Airways + group discussion
Contribution of ITSM and DevOps
- How ITSM and DevOps complement each other
- Positioning DevOps in ITSM processes
- Using ITSM to support DevOps objectives in operations, design, and transition
- EJ Airways scenarios and group discussions
DevOps Agile Skills Association (DASA)
- DASA competence framework and mission
