Move faster without breaking services. This 1-day workshop shows how DevOps and IT Service Management (ITSM) can work together—so delivery stays smooth, changes stay controlled, and teams stay aligned.
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Category
DevOps
Training Type
Workshop
Level
Foundation
Speed matters. So does control.
If you’re forced to choose one, something’s off.
DevOps & IT Service Management (ITSM) is a 1-day training program that helps teams connect modern DevOps ways of working with proven ITSM practices. The goal is practical: better flow, clearer responsibilities, and services that stay reliable while delivery moves forward.
In many organisations, DevOps and ITSM sit in separate lanes. That split shows up as friction—slow handoffs, confused ownership, and changes that land badly. This course gives you a better option: a shared view of how the two approaches can complement each other.
You’ll revisit core ITSM concepts (service design, transition, operation) and connect them to DevOps principles such as continuous integration, deployment, automated testing, and infrastructure as code.
You’ll also explore what makes DevOps “work” beyond tooling—team structure, feedback loops, and a culture that supports learning from outcomes.
By the end of the training, you will be able to:
You won’t just absorb slides. You’ll work through:
A good match for roles across delivery and operations, including:
If your organisation is trying to modernise delivery without losing service stability, this workshop is the bridge. Register now and walk away with a practical, shared model your DevOps and ITSM stakeholders can actually use.
Duration
1-day
Course Delivery
Classroom or Virtual Classroom
What’s included
DevOps & IT Service Management workbook with presentation materials and course notes.
Prerequisites
Basic familiarity with Agile, Scrum, Lean, and ITSM principles is beneficial.
Did you know? All our trainings are eligible for HRDC claiming.
