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ITIL® 4 Foundation

Begin your ITSM journey with the ITIL 4 Foundation training course. Understand the core principles of IT Service Management and how it integrates with Agile, Lean, and DevOps. This course is your first step towards achieving ITIL 4 certification and enhancing your IT service management skills.

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Category
IT Service Management

Certificate
ITIL^®4 Foundation

Duration
3-days

ITIL 4 Foundation: Your Gateway to ITSM Mastery

Welcome to the starting point of your journey in IT Service Management (ITSM) excellence. The ITIL 4 Foundation course is meticulously designed to introduce you to the modern ITSM landscape, integrating the best practices of Agile, Lean, and DevOps. This course not only marks your first step towards ITIL 4 certification but also enhances your ITSM skills, preparing you for the evolving demands of the IT industry.

Why this course

ITIL 4 sets the stage for ITSM modernization, blending established practices with new insights into customer experience, digital transformation, and value streams. Our training equips you with the knowledge to master ITIL 4, fostering new ways of working that complement Lean, Agile, and DevOps methodologies.

What you will learn

Our 3-day ITIL 4 Foundation training offers a deep dive into:

- The Guiding Principles of ITIL 4.
- The intricacies of the Service Value Chain.
- The four dimensions of Service Management.
- The synergies between ITIL 4 and contemporary practices like Lean IT, Agile, and DevOps.

Upon completion, you’ll be well-prepared for the ITIL 4 Foundation certification exam, armed with an ITIL Foundation workbook full of presentation materials, course notes, and practice exams.

Key Learning Outcomes

Upon completion, you will gain insights into:

- The operational frameworks of modern IT and digital service organizations.
- Enhancing efficiency and speed through value streams.
- The importance of cultural and behavioral principles in organizational benefit.
- Mastery of common service management terminologies and concepts.

Who should attend

This course is ideal for:

- Those embarking on their Service Management journey.
- ITSM managers and aspirants looking to update their skills.
- IT professionals across all sectors seeking to improve service delivery.
- Existing ITIL certification holders aiming to update their knowledge with ITIL 4 insights.

What’s included in virtual/classroom training

Official Core Guidance eBook
Official courseware from PeopleCert
Exam voucher
Free 1-year access to MindMagine mock exams
Free refresher course**

Course Delivery
Classroom, Virtual Classroom, or eLearning

Prerequisites
This course has no prerequisites, although basic knowledge of Service Management concepts will be helpful.

About the Examination

The exam is closed-book with forty (40) multiple-choice questions.
The passing score is 65% (26 out of 40 questions).
The exam lasts 60 minutes.
The exam can be taken in two formats: Paper based or Online.

Exam Body
PeopleCert

** Terms & conditions applied.

What our clients say

"A simplified training that even individuals without an extensive IT background can grasp. The facilitator effectively used real-life scenarios and analogies to explain more complex topics."

M**, Director for Professional Services, from a Global leading software company in Philippines.

"A comprehensive and captivating course that simplified the entire content, making it easy to follow and understand."

Chen Chee Kin, Data Analyst from Ernst & Young.

"Awesome training! The trainer is highly knowledgeable and accommodating. The provided materials are well-summarized with all the essential information."

Bryan, Technical Support Engineer from a Global leading software company in Philippines.

"I truly enjoyed the training and gained a lot of knowledge! Many thanks for the wonderful experience."

Chester, IT Support Engineer, from a global healthcare company.

"Highly valuable content. A must-attend for anyone working in the IT sector."

Alex, Network Administrator, from a global healthcare company.

"A highly beneficial training with abundant real-life examples and sharing that I can directly apply in my organization."

Ang Hock Soon, IT Manager from B. Braun Medical Industries.

“Thank you for all the wisdom you shared! I truly feel that the knowledge I gained is a lot more valuable than getting certified.”

ITIL practitioner, NICE CXone Philippines

"The discussions were on point. We surely learn a lot from them, and the materials shared. Thank you so much for your help. Great training!"

Production Support, IBM Global Business Services. Client Innovation Center, Philippines

Concepts Covered

Module 1: Introduction

- ITIL Rationale, Agile, DevOps
- ITIL 4 Design Rationale
- ITIL history
- Influence of Lean, Agile, DevOps on IT Service Management
- Impact of Lean, Agile and DevOps on the Organization
- How ITIL supports Agile & DevOps
- Key Concepts
- Service Management
- Value and Value Co-creation
- Stakeholders
- Services
- Value
- Service Relationships
- Key components
- The Four Dimensions Model
- Service Value System (SVS)
- ITIL Guiding Principles
- Governance
- Service Value Chain (SVC)
- The ITIL 4 Practices

Module 2: Four Dimensions & Guiding Principles

- The Four Dimensions of Service Management
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- The Guiding Principles
- The Service Value System (SVS) – Guiding Principles
- Focus on Value
- Start where you are
- Progress iteratively
- Collaborate & Promote Visibility
- Think and Work Holistically
- Keep it Simple and Practical
- Optimize and Automate

Module 3: Service Value Chain and Continual Improvement

- The Service Value Chain
- The Service Value Chain and The Value Streams
- Continual Improvement
- Continual Improvement Model

Module 4: Management Practices Overview

- The ITIL 4 Practices
- General Management Practices
- Continual Improvement (as General Management Practice)
- Information security management
- Relationship Management
- Supplier Management
- Service Management Practices
- IT asset management & IT asset
- Monitoring & event management
- Release management
- Service configuration management & Configuration item
- Technical Management
- Deployment Management

Module 5: Service Management Practices (Detailed)

- Change enablement
- Incident management
- Problem management
- Service desk
- Service level management
- Service request management

eLearning

For learners seeking an alternative to traditional virtual or classroom training, our ITIL 4 Foundation e-learning course offers a comprehensive solution.

This course provides a dynamic, interactive learning experience that goes beyond the basics, including an exam to validate your knowledge. Designed to fit into any schedule with 9 hours of mobile-friendly content, it’s the perfect choice for professionals looking to enhance their skills in a flexible, self-paced format.

Available eLearning:

Key Features

Bite-Sized & Interactive: Enjoy short, engaging learning modules filled with multimedia, quizzes, and exercises, making your study both manageable and interactive.
Self-Paced & Customizable: Control your learning pace with adjustable settings and select focus areas to tailor the course to your goals.
Real-World Application: Dive into practical case studies and use the embedded ITIL glossary for a deeper understanding of real-world ITIL applications.
Efficient Learning Tools: Benefit from real-time progress tracking and comprehensive checklists, ensuring thorough coverage and understanding of the material.
Exam Preparation: Leverage the multiple sets of auto-marked sample exams to assess your readiness and solidify your knowledge for the ITIL certification.
Valid for 6 Months: Your eLearning access is valid for 6 months, giving you ample time to explore and master the material at your leisure.

Don’t miss this opportunity to learn at your own pace and on your own terms. Sign up now and transform your professional future!

Training Options

E-learning