
[Recap] Building the Future of Service Management: USM & itSMF Malaysia Relaunch Webinar
A practical discussion on how organizations can overcome complexity with a simple, unified management model.

A practical discussion on how organizations can overcome complexity with a simple, unified management model.

Be part of Malaysia’s IT Service Management (ITSM) community revival! Join Jan de Vries and Donabet Donikian on October 13 for a free 1-hour USM webinar, hosted by MindMagine. Learn how the USM method streamlines service management and prepares organizations for the future of ITSM in Malaysia and Singapore.
![[Recap] Unveiling Next-Gen Service Management & Antifragility in an Era of Change Workshop](https://mindmagine.com/wp-content/uploads/2024/05/USM-Workshop-recap.jpg)
We embarked on a journey into the future of service management with Jan de Vries on 30 April 2024, exploring the robust USM method and the power of antifragility. If you missed it, catch the full workshop recording here.
![[Recap] Strategic Insights: Advancing Service Management in Business, Digital & Government](https://mindmagine.com/wp-content/uploads/2024/04/USM-Intro-X-post-1.jpg)
Dive into the recording of our latest “Coffee with MindMagine” session on advancing service management. Gain expert insights from Jan van Bon and learn how the USM method can transform your operations.

Since its inception in 1992 in Europe and its expansion to Asia in 2001, MindMagine has been at the forefront of IT service management. As pioneers in the industry, we are excited to announce our next phase in revolutionizing business service management. Join us as we unveil innovative strategies with the Unified Service Management (USM) approach at our upcoming workshop, “Unveiling Next-Gen Service Management & Antifragility in an Era of Change.”

The digital revolution is in full swing, presenting vast opportunities for growth and efficiency. However, realizing its full potential demands an organizational structure that is based on simplicity and collaboration. Learn how a holistic service management and governance approach can convert challenges into strategic advantages, driving innovation while maintaining balance. Join this 30-minutes “Coffee with MindMagine” online session with Jan van Bon on April 16! No registration, just pure value.

Dive into the world of Unified Service Management (USM), where ‘New Thinking’ in service management comes to life. USM offers a revolutionary approach that simplifies complex processes, enhances efficiency, and boosts customer satisfaction across various sectors. By adopting a holistic and unified methodology, it introduces innovative practices for achieving service excellence. Explore how embracing USM’s forward-thinking approaches can transform your organization’s service delivery, aligning with the modern demands of the fast-evolving business landscape.

Ready to take your service management to the next level? MindMagine’s whitepaper on Unified Service Management (USM) offers groundbreaking insights into streamlining your operations and elevating customer experience. Learn how USM can revolutionize your business strategy and operational efficiency.