[Recap] Unveiling Next-Gen Service Management & Antifragility in an Era of Change Workshop


We embarked on a journey into the future of service management with Jan de Vries on 30 April 2024, exploring the robust USM method and the power of antifragility. If you missed it, catch the full workshop recording here.

Missed our live workshop? Watch the full recording of “Unveiling Next-Gen Service Management & Antifragility in an Era of Change” below!  

Since 1992, MindMagine has been at the forefront of IT service management in Asia. This workshop, held on April 30, 2024, dives into how we’re transforming the way businesses manage services using the Unified Service Management (USM) method and the powerful concept of antifragility.

What You’ll Discover

  • USM Method: Learn about this innovative approach, adopted by the Dutch Governmental Reference Architecture (NORA), that’s changing service management globally.
  • Antifragility: Explore how to not just survive but thrive amid disruptions and challenges through strategies like DevOps, continuous deployment, and chaos engineering.
  • Expert Insights: Gain valuable insights from Jan de Vries, an expert in Agile, DevOps, and antifragility, who will guide you through these transformative concepts.

Don’t miss this opportunity to revolutionize your service management strategy and prepare your organization for a future where change is the only constant. Watch the recording and see how you can lead your organization towards a more robust, antifragile future.

Watch the Recording Now:

Special Promotion: Buy 1 Get 1 Free

Enroll in our first Unified Service Management (USM) Foundation certification training on May 23-24, 2024, and take advantage of our Buy 1 Get 1 Free offer! Sign up, and you can bring a colleague or friend along for FREE! Interested? Leave us a message here.

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