At the core of every organization lies the aspiration to excel in delivering services that surpass customer expectations. Join us for an insightful 30-minutes webinar featuring Jan van Bon, a leading figure in service management. Hosted by Michiel, this session promises to be a deep dive into transformative journeys within the service management domain, offering fresh perspectives on navigating today’s digital challenges.
Key Highlights
Jan van Bon shares his experience in developing the Unified Service Management (USM) method, providing an insider look at the challenges and milestones encountered along the way.
Discover the significance of structured approaches to service management in achieving operational excellence and driving digital transformation.
Engage with thought leaders on the future of service industries, including the impact of digital transformation and preparing for the challenges of Industry 4.0
Gain valuable advice on implementing strategic approaches within your organization, focusing on fostering innovation and adaptability.
Who Should Attend
Anyone interested or involved in delivering services (business, digital, government, etc.)
Meet Jan van Bon: a leading figure in Service Management
Pioneer in Service Management, Jan devoted to simplifying complex problems through Service Management Architecture (SMA) and Service Management Systems (SMS). As an entrepreneur, author, and educator, he's produced over 100 books aimed at inspiring change. Join him to explore the transformative power of USM and beyond.
Webinar Details
Date & Time: 16 April 2024 (Tues), 2.30 pm - 3.00 pm (MYT, UTC +8)
Venue: Online, click HERE to join the session on 16 April 2024.
No Registration Required! Just scan the QR code on the right and add the event to your calendar. You'll find the join link in the calendar event description.