Welcome to the recording of our latest “Coffee with MindMagine” session on Strategic Insights: The value of genuine Customer Engagement, where we delved into the evolving landscape of customer engagement.
Session Overview
Our esteemed speakers, Monique Jansen and Tim Haslett, shared their extensive experience and expertise in customer engagement. Monique, a customer experience strategist with over 30 years of international experience, and Tim, a strategic and commercial transformation leader with a similar tenure, provided invaluable perspectives on creating meaningful customer interactions.
Key Discussion Points
- Understanding Customer Engagement: Adapting to changing customer behaviors with digital advancements.
- Common Challenges: Overcoming hurdles in effective customer engagement.
- Impact of Technology: Balancing technology use with a human touch.
- Humanizing Customer Experience: Importance of empathy and emotional intelligence.
- Leadership and Cultural Transformation: Fostering a customer-centric culture.
Watch the Full Session
For deeper insights, watch the full recording of our “Coffee with MindMagine” session. Learn about innovative strategies for customer engagement and navigating digital transformation.