IT Change Management & Agile Change Control

Changes power progress. They can also trigger incidents when control is weak. This 3-day classroom workshop gives you a clear, workable approach to IT Change Management—plus a practical way to align Agile teams with change control.

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Category
IT Service Management,
Agile delivery

Training Type
Workshop

Level
Professional

Every change has a cost. Some pay off. Others end in outages, late nights and frustrated users.

The IT Change Management & Agile Change Control workshop helps IT organisations get a firmer grip on change while still moving quickly. Over 3 days of practical learning, participants explore how structured change control reduces incidents, how procedures translate into daily work, and how to connect all this with Agile and DevOps ways of working.

The result is a more confident change practice: clear roles, clearer decisions, and fewer nasty surprises.

Who Should Attend

This agile change management workshop is for people who sit in the middle of change every day, such as:

  • IT Change Management staff and coordinators
  • Service managers and ITSM process owners
  • Agile team leads, product owners, Scrum Masters
  • DevOps and operations leads who handle releases and deployments
  • Anyone tasked with aligning Agile teams with change control

Bringing together people from both “run” and “change” sides of IT often leads to the best discussions.

IT Change Management & Agile Change Control

What You Will Learn

By the end of the workshop, you will be able to:

  • Implement change management according to defined procedures.
  • Help design, refine and optimise change controls and workflows.
  • Set up and maintain coding and categorisation for change records.
  • Turn procedures into working instructions that teams can actually follow.
  • Produce clear reports on changes and understand which metrics matter.
  • Read the landscape of Agile, DevOps and Lean and see where change management fits.
  • Support alignment between formal change control and Agile team collaboration.

In short, they’ll be better equipped to protect stability and support delivery speed.

Learning Approach

The workshop is built around real scenarios, not just theory:

  • Case studies illustrate what happens when changes are controlled well—and when they aren’t.
  • Participants work through impact analysis, risk assessment and prioritisation exercises.
  • Group activities look at how different teams experience the same change.
  • Discussions explore how to adapt guidelines without losing control.

The tone is open and practical. Questions, examples and debate are encouraged.

Duration
3-days

Course Delivery
Classroom or Virtual Classroom

Your Take-Home Deliverables
You’ll receive a classroom workbook containing the presentation materials and notes for reference during and after the workshop.

Prerequisites

  • Some practical experience in IT Change Management is recommended.
  • A basic understanding of Agile execution is helpful, but not mandatory—the workshop includes an introduction to Agile and how it connects to IT change.
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What our clients say

"Because I work for Global Service Desk, most of the topics discussed about change management are jargon to me. This workshop made it simple and easy to understand. You have also given examples that we can all relate to. I have learned so much, and I have also started to get more involved..."
Manager, Global Service Desk
"The training is enlightening. I realized how little we know and with the training, we have much more insight and input and an idea how much more improvement is needed in our organization."
Analyst, Global Services

Concepts Covered

Foundations of IT Service & Change Management
    • Introduction to service management and key IT processes
    • Purpose, goals and scope of change management
    • Policies that support reliable change handling
    • Change management functions and roles
    • Process activities: request, assessment, authorisation, implementation, review
    • Impact analysis, urgency, priority and risk categorisation
    • Resource assessment and scheduling of changes
    • Change meetings and decision-making structures
    • Links with other ITSM processes, projects and service operations
Controls, Reporting and Improvement
    • Working instructions and guidelines for daily change work
    • Reporting on change volume, success rates and trends
    • Key performance indicators and metrics for change practice
    • Change analysis and evaluation for continual improvement
    • Basics of Agile, DevOps and Lean in IT environments
    • Agile development and execution patterns
    • Managing different change types, from standard to emergency
    • Integrating iterative development with formal change control
    • Finding a workable balance between agility and stability

Training Schedules

Showing 1 - 3 out of 3

Page 1 out of 1

Training Price Pax Enroll
IT Change Management & Agile Change Control
8-10 Apr 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,292.00
IT Change Management & Agile Change Control
26-28 Aug 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,292.00
IT Change Management & Agile Change Control
4-6 Nov 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM5,292.00
* Taxes are included in all prices.
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