Creative Problem Solving with System Thinking, Design Thinking & AI

Move beyond quick fixes. This 2-day Creative Problem Solving workshop blends Systems Thinking, Design Thinking and Generative AI to help teams understand complex challenges and design smarter, human-focused solutions.

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Category
System Thinking, Design
Thinking, Artificial Intelligence

Training Type
Workshop

Level
Professional

Some problems don’t need more meetings. They need a better method.

This 2-day workshop helps teams move from “What’s happening?” to “What should we do next?” using three practical lenses: Systems Thinking (to see what drives the issue), Design Thinking (to create solutions that work for people), and Generative AI (to speed up analysis and idea-building).

Course Description

Creative Problem Solving with Systems Thinking, Design Thinking, and AI is built for real workplace challenges—messy, cross-team, and full of moving parts. You’ll learn a structured flow:

  • Diagnose the system to spot patterns and causes beneath surface symptoms
  • Design the solution with clear problem framing, ideation, and quick experiments
  • Work with Generative AI as a thinking partner for mapping, drafting, and strengthening options

Expect hands-on practice. You won’t just talk about tools—you’ll use them.

Who Should Attend

Best fit for professionals who face complex challenges and want a repeatable way to respond, including:

  • Professionals in innovation, strategy, transformation, or leadership
  • Educators and facilitators
  • Cross-functional teams working across business and/or IT
Creative Problem Solving with Systems Thinking, Design Thinking, and AI

What You Will Learn

By the end of the workshop, participants can:

  • Use Systems Thinking tools to uncover causes and patterns behind challenges
  • Map system behavior and identify points where small actions can create meaningful change
  • Apply Design Thinking to understand needs, write clear problem statements, and generate options
  • Use Generative AI to support both analysis and idea development
  • Apply responsible AI use with human oversight and sound judgment

Duration
2-days

Course Delivery
Classroom or Virtual Classroom

Prerequisites

Experience working on team or organizational challenges helps. No prior background in Systems Thinking or Design Thinking is required.

HRDC Claimable

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What our clients say

"Systems thinking is an essential life skill, not just for work but for everyday life. The training introduced several practical tools and methodologies that are incredibly useful. I highly recommend it to everyone!"
A** Lim, Product Manager, from a global energy and petrochemical company.
"The approach is very realistic and practical, making it easy to apply the principles. It encourages participants to truly understand the problem and use the tools effectively."
A** Poh, Solution Architect, from a global energy and petrochemical company.
"This was a completely new lesson for me, and the instructor really challenged my thinking. It was an excellent exercise and a valuable learning experience."
W** O**, Major incidents Manager, from a global energy and petrochemical company.
"This workshop broadened my perspective on addressing problems or ideas in a structured way. The trainer shared his expertise and provided valuable insights to the questions raised."
M** H** Z**, SharePoint Engineer, from a global energy and petrochemical company.
"The sessions were highly informative and practical. The numerous exercises promoted teamwork and connection among participants while being relatable to real-life use cases."
M** K**, Software developer , from a global energy and petrochemical company.

Concepts Covered

Systems Thinking – Seeing the Whole Picture
    • Iceberg Model: Look beneath visible events to the patterns, structures, and mindsets that drive them.
    • Causal Loop Diagrams: Map how different parts of a system influence each other over time.
    • Root Cause Framing: Ask sharper questions to get past the obvious explanation.
    • Empathy: Understand real user needs, frustrations, and expectations.
    • Define: Turn insights into clear, focused problem statements.
    • Ideate: Stretch thinking and explore a wider range of options.
    • Prototype & Test: Create simple, testable versions of ideas and refine them with feedback.
Generative AI – A Smarter Way to Work
    • Prompting skills: Ask AI the right questions to get useful support.
    • AI in mapping and analysis: Use AI to structure thinking and explore scenarios.
    • AI in ideation and storytelling: Shape concepts, personas, and narratives.
    • Responsible AI use: Understand where AI helps, where it misleads, and how to keep humans in charge.

Training Schedules

Showing 1 - 3 out of 3

Page 1 out of 1

Training Price Pax Enroll
Creative Problem Solving with System Thinking, Design Thinking & AI
23-24 Apr 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM4,212.00
Creative Problem Solving with System Thinking, Design Thinking & AI
9-10 Jul 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM4,212.00
Creative Problem Solving with System Thinking, Design Thinking & AI
1-2 Oct 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM4,212.00
* Taxes are included in all prices.
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