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| Training | Price | Pax | Enroll |
|---|---|---|---|
ITIL® Experience (Version 5) 19-20 Mar 2026, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM7,668.00 |
ITIL® Experience (Version 5) teaches you to manage the human side of digital services — from trust-centred design to evidence-informed improvement. Get certified with MindMagine’s practising consultant trainers.
students trained since 2001
professionals certified
are the trainers
Category
Service Management
Certificate
ITIL Experience Version 5
Duration
3-days
The Human Side of Digital Services — ITIL® Experience (Version 5)
Most IT teams focus on whether a service works. Far fewer ask how it feels to use it — and that gap is where trust breaks down, adoption stalls, and customers quietly walk away. ITIL® Experience (Version 5) is the certification that closes that gap.
This course teaches you to look at digital services through the eyes of the people who use them. You will learn how trust, perception, and human response shape the value of a service — and how to apply structured, evidence-informed methods to design and improve experiences that genuinely work for everyone involved. It is practical, grounded in the ITIL framework, and directly relevant to the kind of work you are doing today.
After completing this ITIL Experience Version 5 training, you will be able to:
Experience Accountability
Organise roles, responsibilities, and accountability for experience across stakeholders and service journey stages
Trust-Centred Design
Embed transparency, emotional clarity, and psychological safety into digital interactions
Evidence-Informed Decision-Making
Work with experience capture techniques and use narrative and numerical signals to understand people’s real responses to your services
This course is well suited for professionals involved in designing, managing, or improving digital service experiences:
Why Choose This Course With MindMagine?
Experience management is a growing priority for organisations across every sector — and professionals who can connect human experience to service outcomes are in high demand. The ITIL® Experience (Version 5) certification is a direct response to that need, and MindMagine is one of the most experienced training providers in Asia to deliver it.
Since 2001, we have trained over 65,000 individuals and certified more than 60,000 professionals across 25+ countries. Our trainers are practising consultants who understand both the ITIL framework and the real-world pressures of digital service delivery. You will leave this course with a recognised certification, practical tools, and the clarity to lead experience improvement in your organisation.
What’s included in virtual/classroom training
Course Delivery
Classroom, Virtual Classroom
Prerequisites
ITIL Foundation Version 5 certificate is required.
About the Examination
Exam Body
PeopleCert
Did you know? All our trainings are eligible for HRDC claiming.
ITIL® 4