ITIL® Transformation (Version 5)
If you’re ready to move from managing change to truly leading it, ITIL Transformation (Version 5) is the course for you. Build practical skills in governance, AI-driven transformation, and value delivery — and earn a globally recognised certification along the way.
> 65,000
students trained since 2001
> 60,000
professionals certified
Experienced consultants
are the trainers
Category
Service Management
Certificate
ITIL Transformation Version 5
Duration
3-days
Lead Change That Lasts: ITIL® Transformation (Version 5)
Change is constant in IT. But knowing how to make that change stick — to embed it, sustain it, and turn it into real value for your organisation — that is a different skill set entirely.
ITIL Transformation (Version 5) is built around exactly that. It gives you a practical, structured approach to leading transformation across digital products and services, with the governance know-how and the globally recognised certification to show for it.
This is not a course about theory for theory’s sake. ITIL Transformation (Version 5) is designed to build the kind of job-ready expertise that translates directly into your day-to-day work — whether you are steering change programmes, aligning cross-functional teams, or navigating the increasingly AI-driven landscape of modern IT service management.
If you have been waiting for the course that bridges the gap between where you are and where you want to be, this is it.
Who Should Attend
This course is a strong fit across a wide range of roles and experience levels. If any of the following sounds like you, you are in the right place:
- IT professionals and team leads ready to step into transformation and change management roles
- Managers and programme leads overseeing digital service delivery or organisational change initiatives
- IT governance, compliance, and advisory professionals working to align service management with business strategy
- Consultants helping organisations navigate digital transformation, DevOps adoption, or AI-driven change
What You Will Learn
ITIL Transformation (Version 5) covers everything you need to understand transformation — and apply it. By the end of the course, you will be able to:
- Explain core ITIL concepts and how they underpin transformation in digital environments
- Describe the full transformation model — layers, stages, steps, patterns, and how context shapes your approach
- Explain how tools, governance models, techniques, and measurements are used across a transformation initiative
- Explain how AI, DevOps, and PRINCE2 work alongside ITIL to create and sustain value
Skills You Will Gain
The skills from this course go straight into your toolkit — ready to use from day one back at work.
- Transformation Leadership and Execution — Build the expertise to lead and support effective transformation programmes across digital products and services
- Governance, Execution, and Balance — Apply the ITIL AI Capability Model to manage complexity and deliver sustainable outcomes even in fast-moving environments
- Value-Driven Change Management — Ensure every transformation initiative you touch delivers measurable, lasting results and strengthens organisational resilience
Ready to Take the Next Step?
ITIL Transformation (Version 5) is a career-defining qualification for IT professionals who lead, manage, or advise on organisational change. Whether you are pursuing certification for the first time or advancing an established career in IT service management, this course gives you a job-ready framework and the credential to back it.
Scroll down to the Training Schedules section below to find an upcoming session that works for you. Or, if you’d prefer a conversation first, head over to our Contact Us page and someone from the MindMagine team will reach out to help you find the right path forward.
What’s included in virtual/classroom training
- Official eBook
- Learning Resource Kit
- Exam voucher
- Free refresher course**
Course Delivery
Classroom, Virtual Classroom
Prerequisites
Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
About the Examination
- The exam is open-book with 40 multiple-choice questions.
- The passing score is 70% (28 out of 40 questions).
- The exam lasts 90 minutes.
Exam Body
PeopleCert
** Terms & conditions applied.
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What our clients say
Concepts Covered
ITIL Foundation Recap and Transformation Overview
- Key concepts of ITIL
- ITIL Guiding Principles
- Products and services, product and service management
- ITIL Four Dimensions of Product and Service Management
- Components and purpose of the ITIL Value System (ITIL VS)
- ITIL Product and Service Lifecycle
- Key concepts of ITIL Transformation
- Transformation and its scope in the ITIL context
- The difference between disruptive and uncertain change
- The characteristics of an effective approach to transformation
- Key concepts of ITIL
The ITIL Transformation Model
- Layers, stages, steps, and contextual adaptation in transformation
- Introduction to common patterns for transformation
- Identify, describe, and differentiate the 3 types of common patterns: initiation, governance, execution
Initiation Patterns
- Apply initiation patterns at appropriate stages of the ITIL Transformation Model
Governance Patterns
- Apply governance patterns at appropriate stages of the ITIL Transformation Model
Execution Patterns
- Apply execution patterns at appropriate stages of the ITIL Transformation Model
End-to-End Transformation Examples
- Describe and assess end-to-end transformation examples, identifying layers, stages, and patterns used
Measurement, Learning, and Synthesis
- Tools, methods, and techniques for transformation
- Measurement and evidence: benefits, issues, and applying measures to transformational cases
- Learning and knowledge transfer: capturing, evaluating, and integrating signals and lessons into the organisation’s value system
ITIL and AI
- Transformation in the AI context: AI’s role in readiness assessments and adaptive governance
- AI governance: the ITIL AI Capability Model and how AI governance supports transformation
ITIL and Other Frameworks
- ITIL and DevOps: complementary use in managing the product and service lifecycle
- ITIL and PRINCE2: the role of project management in ITIL and complementary application across the service lifecycle
Training Schedules
Click here to send us a message.
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