ITIL® Transformation (Version 5)

If you’re ready to move from managing change to truly leading it, ITIL Transformation (Version 5) is the course for you. Build practical skills in governance, AI-driven transformation, and value delivery — and earn a globally recognised certification along the way.

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Category
Service Management

Certificate
ITIL Transformation Version 5

Duration
3-days

Lead Change That Lasts: ITIL® Transformation (Version 5)

Change is constant in IT. But knowing how to make that change stick — to embed it, sustain it, and turn it into real value for your organisation — that is a different skill set entirely.

ITIL Transformation (Version 5) is built around exactly that. It gives you a practical, structured approach to leading transformation across digital products and services, with the governance know-how and the globally recognised certification to show for it.

This is not a course about theory for theory’s sake. ITIL Transformation (Version 5) is designed to build the kind of job-ready expertise that translates directly into your day-to-day work — whether you are steering change programmes, aligning cross-functional teams, or navigating the increasingly AI-driven landscape of modern IT service management.

If you have been waiting for the course that bridges the gap between where you are and where you want to be, this is it.

Diagram of the ITIL version 5 qualification scheme, highlighting ITIL Foundation as the entry level leading to intermediate and advanced ITIL certifications.
ITIL (version 5) Qualification Scheme

Who Should Attend

This course is a strong fit across a wide range of roles and experience levels. If any of the following sounds like you, you are in the right place:

  • IT professionals and team leads ready to step into transformation and change management roles
  • Managers and programme leads overseeing digital service delivery or organisational change initiatives
  • IT governance, compliance, and advisory professionals working to align service management with business strategy
  • Consultants helping organisations navigate digital transformation, DevOps adoption, or AI-driven change

What You Will Learn

ITIL Transformation (Version 5) covers everything you need to understand transformation — and apply it. By the end of the course, you will be able to:

  • Explain core ITIL concepts and how they underpin transformation in digital environments
  • Describe the full transformation model — layers, stages, steps, patterns, and how context shapes your approach
  • Explain how tools, governance models, techniques, and measurements are used across a transformation initiative
  • Explain how AI, DevOps, and PRINCE2 work alongside ITIL to create and sustain value
ITIL Transformation (Version 5)

Skills You Will Gain

The skills from this course go straight into your toolkit — ready to use from day one back at work.

  • Transformation Leadership and Execution — Build the expertise to lead and support effective transformation programmes across digital products and services
  • Governance, Execution, and Balance — Apply the ITIL AI Capability Model to manage complexity and deliver sustainable outcomes even in fast-moving environments
  • Value-Driven Change Management — Ensure every transformation initiative you touch delivers measurable, lasting results and strengthens organisational resilience

Ready to Take the Next Step?
ITIL Transformation (Version 5) is a career-defining qualification for IT professionals who lead, manage, or advise on organisational change. Whether you are pursuing certification for the first time or advancing an established career in IT service management, this course gives you a job-ready framework and the credential to back it.

Scroll down to the Training Schedules section below to find an upcoming session that works for you. Or, if you’d prefer a conversation first, head over to our Contact Us page and someone from the MindMagine team will reach out to help you find the right path forward.

What’s included in virtual/classroom training

  • Official eBook
  • Learning Resource Kit
  • Exam voucher
  • Free refresher course**

Course Delivery
Classroom, Virtual Classroom

Prerequisites
Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)

About the Examination

  • The exam is open-book with 40 multiple-choice questions.
  • The passing score is 70% (28 out of 40 questions).
  • The exam lasts 90 minutes.

Exam Body
PeopleCert

** Terms & conditions applied.
HRDC Claimable

HRDC Claimable Training: Invest in Your Future!

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What our clients say

"A simplified training that even individuals without an extensive IT background can grasp. The facilitator effectively used real-life scenarios and analogies to explain more complex topics."
M**, Director for Professional Services, from a Global leading software company in Philippines.
"A comprehensive and captivating course that simplified the entire content, making it easy to follow and understand."
Chen Chee Kin, Data Analyst from Ernst & Young.
"Awesome training! The trainer is highly knowledgeable and accommodating. The provided materials are well-summarized with all the essential information."
Bryan, Technical Support Engineer from a Global leading software company in Philippines.
"I truly enjoyed the training and gained a lot of knowledge! Many thanks for the wonderful experience."
Chester, IT Support Engineer, from a global healthcare company.
"Highly valuable content. A must-attend for anyone working in the IT sector."
Alex, Network Administrator, from a global healthcare company.
"A highly beneficial training with abundant real-life examples and sharing that I can directly apply in my organization."
Ang Hock Soon, IT Manager from B. Braun Medical Industries.
“Thank you for all the wisdom you shared! I truly feel that the knowledge I gained is a lot more valuable than getting certified.”
ITIL practitioner, NICE CXone Philippines
"The discussions were on point. We surely learn a lot from them, and the materials shared. Thank you so much for your help. Great training!"
Production Support, IBM Global Business Services. Client Innovation Center, Philippines

Concepts Covered

ITIL Foundation Recap and Transformation Overview
    • Key concepts of ITIL
      • ITIL Guiding Principles
      • Products and services, product and service management
      • ITIL Four Dimensions of Product and Service Management
      • Components and purpose of the ITIL Value System (ITIL VS)
      • ITIL Product and Service Lifecycle
    • Key concepts of ITIL Transformation
      • Transformation and its scope in the ITIL context
      • The difference between disruptive and uncertain change
      • The characteristics of an effective approach to transformation
    • Layers, stages, steps, and contextual adaptation in transformation
    • Introduction to common patterns for transformation
      • Identify, describe, and differentiate the 3 types of common patterns: initiation, governance, execution
    • Apply initiation patterns at appropriate stages of the ITIL Transformation Model
    • Apply governance patterns at appropriate stages of the ITIL Transformation Model
    • Apply execution patterns at appropriate stages of the ITIL Transformation Model
End-to-End Transformation Examples
    • Describe and assess end-to-end transformation examples, identifying layers, stages, and patterns used
    • Tools, methods, and techniques for transformation
    • Measurement and evidence: benefits, issues, and applying measures to transformational cases
    • Learning and knowledge transfer: capturing, evaluating, and integrating signals and lessons into the organisation’s value system
    • Transformation in the AI context: AI’s role in readiness assessments and adaptive governance
    • AI governance: the ITIL AI Capability Model and how AI governance supports transformation
    • ITIL and DevOps: complementary use in managing the product and service lifecycle
    • ITIL and PRINCE2: the role of project management in ITIL and complementary application across the service lifecycle

Training Schedules

Showing 1 - 4 out of 4

Page 1 out of 1

Training Price Pax Enroll
ITIL® Transformation (Version 5)
4-6 Jun 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
ITIL® Transformation (Version 5)
12-14 Aug 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
ITIL® Transformation (Version 5)
21-23 Oct 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
ITIL® Transformation (Version 5)
16-18 Dec 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
* Taxes are included in all prices.
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