ITIL® Strategy (Version 5)

If you’re ready to move beyond day-to-day delivery and start shaping the direction your organisation takes, ITIL Strategy (Version 5) was built for you.

This course gives you a globally recognised certification and the practical strategic skills to lead with confidence in complex, AI-driven environments. Join thousands of certified professionals who’ve taken their careers further with MindMagine.

> 65,000

students trained since 2001

> 60,000

professionals certified

Experienced consultants

are the trainers

Category
Service Management

Certificate
ITIL Strategy Version 5

Duration
3-days

 

ITIL® Strategy (Version 5): Lead With Clarity, Deliver Real Impact
If you’ve ever felt the gap between setting a strategy and actually making it stick, you’re not alone — and this is exactly the course that closes it.

ITIL Strategy (Version 5) is a practical, globally recognised certification designed to give you the tools, frameworks, and strategic thinking skills to lead confidently in today’s fast-moving, AI-enabled world. It’s not about theory for theory’s sake — it’s about learning how to connect the dots between business goals, technology, and real, measurable outcomes.

Whether you’re stepping into a leadership role, guiding a transformation programme, or simply ready to sharpen the strategic edge of your career, this course meets you where you are.

Built around the ITIL Strategy Management Model — which covers both strategy development and strategy implementation in depth — this certification is your opportunity to think bigger, lead smarter, and deliver lasting value to your organisation. This is a career-defining move, and it starts here.

 

Diagram of the ITIL version 5 qualification scheme, highlighting ITIL Foundation as the entry level leading to intermediate and advanced ITIL certifications.
ITIL (version 5) Qualification Scheme

What You Will Learn

By the end of this course, you’ll be able to:

  • Recall core ITIL concepts — the Guiding Principles, Product and Service Lifecycle, Four Dimensions, and Value System — and see how they connect to strategy
  • Describe key strategy concepts including digital strategy, vision, values, digital transformation, and what it means to lead in a VUCA environment
  • Identify how strategy plays out across organisations and people, partners and suppliers, information and technology, and value streams and processes
  • Explain the ITIL Strategy Management Model and confidently walk through both its lifecycles: strategy development and strategy implementation
  • Understand how ITIL works hand-in-hand with DevOps and PRINCE2 — so you can apply it in the real world, not just in the exam room

Skills You Will Gain

This isn’t just about passing an exam — it’s about walking away with skills you’ll actually use. Here’s what you’ll leave with:

  • Strategic Alignment and Direction — Use the ITIL Strategy Management Model to keep your organisation’s strategy connected to its goals and driving real outcomes
  • Confident Decision-Making Amid Complexity — Build the expertise to make smart, balanced calls even when the environment is uncertain, volatile, or fast-changing
  • Effective Execution and Value Realisation — Learn how to turn strategic intent into action, balancing governance and delivery to create sustained value in AI-enabled environments
ITIL Strategy (Version 5)

Key Takeaways

  • ITIL Strategy (Version 5) is a practical, globally recognised certification that builds real strategic leadership skills
  • You’ll learn both how to develop strategy and how to implement it — closing the gap between vision and execution
  • Strategic capabilities like AI governance, digital ethics, risk management, and OCM are built into the curriculum
  • MindMagine’s practising consultant trainers bring real-world expertise to every session
  • This course is open to professionals at any career stage — whether you’re stepping up or levelling up

Ready to Get Certified?

Take the next step in your professional journey with ITIL Strategy (Version 5) training through MindMagine.

View available dates — Scroll to the Training Schedules section below to find a session that fits your calendar.

Speak to our team — Have questions or need a tailored solution for your organisation? Contact Us directly and we’ll be happy to help.

What’s included in virtual/classroom training

  • Official eBook
  • Learning Resource Kit
  • Exam voucher
  • Free refresher course**

Course Delivery
Classroom, Virtual Classroom

Prerequisites
Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)

About the Examination

  • The exam is open-book with 40 multiple-choice questions.
  • The passing score is 70% (28 out of 40 questions).
  • The exam lasts 90 minutes.

Exam Body
PeopleCert

** Terms & conditions applied.
HRDC Claimable

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What our clients say

"A simplified training that even individuals without an extensive IT background can grasp. The facilitator effectively used real-life scenarios and analogies to explain more complex topics."
M**, Director for Professional Services, from a Global leading software company in Philippines.
"A comprehensive and captivating course that simplified the entire content, making it easy to follow and understand."
Chen Chee Kin, Data Analyst from Ernst & Young.
"Awesome training! The trainer is highly knowledgeable and accommodating. The provided materials are well-summarized with all the essential information."
Bryan, Technical Support Engineer from a Global leading software company in Philippines.
"I truly enjoyed the training and gained a lot of knowledge! Many thanks for the wonderful experience."
Chester, IT Support Engineer, from a global healthcare company.
"Highly valuable content. A must-attend for anyone working in the IT sector."
Alex, Network Administrator, from a global healthcare company.
"A highly beneficial training with abundant real-life examples and sharing that I can directly apply in my organization."
Ang Hock Soon, IT Manager from B. Braun Medical Industries.
“Thank you for all the wisdom you shared! I truly feel that the knowledge I gained is a lot more valuable than getting certified.”
ITIL practitioner, NICE CXone Philippines
"The discussions were on point. We surely learn a lot from them, and the materials shared. Thank you so much for your help. Great training!"
Production Support, IBM Global Business Services. Client Innovation Center, Philippines

Concepts Covered

ITIL Foundation Recap
    • Key Concepts of ITIL
      • ITIL Guiding Principles
      • Key concepts of products, services, and product/service management
      • ITIL Product and Service Lifecycle
      • ITIL Four Dimensions of Product and Service Management
      • Components and purpose of the ITIL Value System
    • Key Concepts of ITIL Strategy
      • Strategy, digital strategy, vision, purpose, values, and digital transformation
      • Digital transformation and the role of digital strategy
      • Key characteristics of strategy
      • Strategy in a VUCA environment
      • Business and operating models and their relationship to strategy
    • Strategy Across the ITIL Four Dimensions
      • Strategic considerations for organisations and people
      • Strategic considerations for partners and suppliers
      • Strategic considerations for information and technology
      • Strategic considerations for value streams and processes
    • Introduction to the ITIL Strategy Management Model
      • Purpose of the ITIL Strategy Management Model
      • Structure of the model and its two lifecycles: strategy development and strategy implementation
    • Strategy Development
      • Purpose and key outputs of each activity: observe, orient, decide, plan
      • How the ITIL Guiding Principles support strategy development
      • PESTLE factors and how they shape strategy
      • Internal capabilities and resources and their impact on strategy
      • Applying each “observe”, “orient”, “decide”, “plan” step of the strategy development lifecycle
The ITIL Strategy Implementation Lifecycle
    • Strategy Implementation
      • Purpose and key outputs of each activity: plan, execute, synthesize, reflect
      • Translating strategic objectives into implementation initiatives
      • Selecting execution approaches for implementation initiatives
      • Balancing strategy implementation with effective day-to-day operations
      • Key functions of the synthesize activity: operational embedding, knowledge codification, benefits realisation
      • How the reflect activity works in practice
      • Fundamental considerations of strategy implementation
      • Applying the strategy implementation lifecycle to a real scenario
    • Sustainable Strategy Management
      • How to ensure sustainable strategy implementation
      • How to keep your strategy relevant and successful over time
    • Leadership
      • Communication
      • Innovation
      • AI governance
      • Organisational Change Management (OCM)
      • Digital ethics
      • Complexity thinking
      • Portfolio management
      • Risk management
      • Sustainability
    • ITIL and DevOps
      • How ITIL and DevOps work together
      • How they complement each other across the product and service lifecycle
    • ITIL and PRINCE2
      • Why project management matters in ITIL
      • How ITIL and PRINCE2 complement each other in managing the product and service lifecycle

Training Schedules

Showing 1 - 4 out of 4

Page 1 out of 1

Training Price Pax Enroll
ITIL® Strategy (Version 5)
20-22 May 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
ITIL® Strategy (Version 5)
1-3 Jul 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
ITIL® Strategy (Version 5)
2-4 Sep 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
ITIL® Strategy (Version 5)
25-27 Nov 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
* Taxes are included in all prices.
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