![[Recap] Strategic Insights: The value of genuine Customer Engagement](https://mindmagine.com/wp-content/uploads/2024/08/USM-Intro-X-post-3.png)
Welcome to the recording of our latest “Coffee with MindMagine” session, where we delved into the evolving landscape of customer engagement. Discover key insights on adapting to changing customer behaviors,
Our recent “Coffee with MindMagine” session on Strategic Sourcing with SIAM: A Blueprint for Aligned IT Services is now available for you to watch. Gain valuable insights and practical strategies
![[Recap] Unveiling Next-Gen Service Management & Antifragility in an Era of Change Workshop](https://mindmagine.com/wp-content/uploads/2024/05/USM-Workshop-recap.jpg)
We embarked on a journey into the future of service management with Jan de Vries on 30 April 2024, exploring the robust USM method and the power of antifragility. If
![[Recap] Strategic Insights: Advancing Service Management in Business, Digital & Government](https://mindmagine.com/wp-content/uploads/2024/04/USM-Intro-X-post-1.jpg)
Dive into the recording of our latest “Coffee with MindMagine” session on advancing service management. Gain expert insights from Jan van Bon and learn how the USM method can transform