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Lean IT Foundation

The Lean IT Foundation course provides IT professionals with the skills to apply Lean principles, improve processes, and foster a culture of continuous improvement for better service delivery.

> 65,000

students trained since 2001

> 60,000

professionals certified

Experienced consultants

are the trainers

Category
Lean Management

Certificate
Lean IT Foundation

Level
Foundation

Lean IT Foundation training: Transform IT operations with Lean principles

In the competitive world of IT, organizations must deliver value efficiently and sustainably. The Lean IT Foundation training is a two-day comprehensive program designed to equip participants with the knowledge and skills needed to streamline IT operations using Lean principles.

This training emphasizes eliminating waste, enhancing service quality, and fostering a culture of continuous improvement, ensuring that participants are ready to drive meaningful transformation in their organizations.

What is Lean IT Foundation training?

This course introduces participants to the foundational concepts of Lean and their application within IT environments.

By combining theoretical insights with hands-on exercises, participants learn how to identify inefficiencies, optimize workflows, and improve customer satisfaction. No prior technical IT knowledge is required, making it accessible for professionals across various roles.

Lean IT Qualification Roadmap
Lean IT Qualification Roadmap: Lean IT Foundation

What you will learn

By the end of the training, participants will:

  • Understand Lean IT Principles: Learn the history, key elements, and dimensions of Lean in IT.
  • Analyze Customer Value: Translate customer needs into optimized processes.
  • Improve Processes: Use value stream mapping to diagnose and enhance workflows.
  • Master Problem-Solving: Apply the Kaizen approach and DMAIC improvement cycle.
  • Foster Lean Behaviors: Cultivate attitudes and practices essential for Lean IT success.

Who Should Attend?

This course is ideal for:

  • IT Managers and Specialists: Professionals seeking to enhance operational efficiency.
  • Lean Practitioners: Individuals aiming to expand their expertise in Lean methodologies.
  • Project Managers: Leaders managing IT transformation projects.
  • Customer-Centric Teams: Professionals focused on improving service quality and customer value.

Whether you’re new to Lean IT or looking to deepen your knowledge, this training is tailored to support your goals.

Course approach

This two-day course blends theory and practical exercises, featuring:

  • Interactive Lectures covering the key principles of Lean IT.
  • Hands-On Exercises focused on applying Lean tools and techniques.
  • Case Studies to deepen understanding through real-world scenarios.

Enhance your IT operations with Lean IT principles. Enroll in the Lean IT Foundation training today to start your journey toward operational excellence!

Duration
2-days

Course Delivery
Classroom or Virtual Classroom

What’s included

  • Course Book (eBook or printed) containing all of the presentation materials, course notes, and sample exams.
  • Exam voucher
  • Free refresher course**

Prerequisites
There are no prerequisites for this course, although a basic knowledge of IT concepts will be helpful.

About the Examination

  • Closed-book format
  • 40 multiple-choice questions
  • At least 26 points are required to pass (out of 40 available) – 65%
  • The exam lasts 60 minutes

Exam Body
APMG

** Terms & conditions applied.
HRDC Claimable

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What our clients say

“The training felt like a friendly discussion over coffee—never boring or bothersome. The trainer’s enthusiasm and relatable personal experiences made the concepts easy to understand.”
Seth Charles Palileo, Software Engineer from Asurion Hong Kong Ltd.
“The trainer's expertise in service management is impressive. He provided a solid understanding and effectively connected ITIL components with Lean principles.”
P** M** U**, Head of PMO from a leading Telecommunications infrastructure provider in Brunei
“Learning to be Lean in an organization with diverse cultures is incredibly helpful for achieving alignment.”
Ahmad A**, Manager of Service Excellence from a leading Telecommunications infrastructure provider in Brunei
“Very insightful! I’m definitely open to enrolling in another course to deepen my knowledge and enhance my career portfolio.”
M** S** S**, Production Process Analyst from a leading Telecommunications infrastructure provider in Brunei

Concepts Covered

Introduction of Lean
    • Introduction
    • The history of Lean
    • The key elements of Lean
    • The concept of Waste, Variability, and Inflexibility
    • The five dimensions of Lean IT
    • Customer Value
    • Voice of the Customer
    • Value-add and non-value-add work
    • Critical-to-quality tree
    • Value streams in IT
    • Cost of Poor Quality
    • The concept of a process
    • SIPOC diagramming
    • Creating a Value Stream Map
    • Analyzing a Value Stream Map
    • What is performance?
    • Key Performance Indicators
    • Operational Process Efficiency
    • Skills and Knowledge matrix
Organization
    • Organizational structure and customer focus
    • Performance Dialogue
    • Visible Management
    • Day Start and Week board
    • Structured Problem Solving
    • KAIZEN approach
    • Lean Leadership & Behavior
    • Organizational Change
    • Change Story

Training Schedules

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Training Price Pax Enroll
Lean IT Foundation
6-7 Jul 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM4,752.00
Add to cart
Lean IT Foundation
14-15 Sep 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM4,752.00
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Lean IT Foundation
30 Nov-1 Dec 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM4,752.00
Add to cart
* Taxes are included in all prices.
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