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ITIL® 4 Strategist: Direct, Plan & Improve

ITIL 4 Strategist Direct, Plan and Improve (DPI) provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.  

This course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. Furthermore, it provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

> 65,000

students trained since 2001

> 60,000

professionals certified

Experienced consultants

are the trainers

Category
IT Service Management

Certificate
ITIL® 4 Direct, Plan and Improve

Duration
3-days

ITIL 4 brings ITIL up to date in 2019 by revising many established ITSM practices and placing them in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile and DevOps.

ITIL 4 Strategist Direct, Plan and Improve (DPI) provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

This course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. Furthermore, it provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

What you will learn
This course prepares students for the ITIL 4 Direct, Plan and Improve exam. After participating in this course, a candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish a learning and improving IT organization.

Following the completion of the course, participants will be able to understand and know:

  • the Key Concepts of Direct, Plan & Improve
  • the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • the role of GRC and know how to integrate the principles and methods into the service value system
  • how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • how to direct, plan and improve value streams and practices

Course approach
This course is delivered in a classroom setting using a case study and exercises that are designed to enhance the candidates understanding of ITIL 4. Students who have attended this course, and have done some self study, are suitably prepared to take the associated ITIL 4 DPI test.

Who should attend?
The target audience for this qualification aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Course Delivery
Classroom or Virtual Classroom

What’s included

  • Official Core Guidance eBook
  • Official courseware from PeopleCert
  • Exam voucher
  • Free refresher course**

Prerequisites
For this course, you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

About the Examination

  • The exam is closed book with forty (40) multiple-choice questions.
  • The passing score is 70% (28 out of 40 questions).
  • The exam lasts 90 minutes.
  • The exam can be taken online.

Exam Body
PeopleCert

** Terms & conditions applied.
HRDC Claimable

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What our clients say

"The inclusion of many real-world case studies during the training significantly enhanced our understanding of the topics."
Sam, Product Manager from an IT Consulting firm in Malaysia.
"I truly enjoyed the training and gained a lot of knowledge! Many thanks for the wonderful experience."
Chester, IT Support Engineer, from a global healthcare company.
"A highly beneficial training with abundant real-life examples and sharing that I can directly apply in my organization."
Ang Hock Soon, IT Manager from B. Braun Medical Industries.

Concepts Covered

Introduction
    • Direct Plan & Improve (DPI)
    • ITIL 4 DPI and the Value Chain
    • Key terms
    • Key Concepts
    • Value, outcomes, costs, and ricks in direct, plan and improve
    • Scope of Control
    • Role of Governance, Risks and Controls
    • Continual Improvement
    • Assessment Objectives and Methods
    • Build, Justify and Advocate for a Business Case
Communication & Change
    • Organizational Change
    • Key Principles and Methods of Communication
    • Measurements and Reporting
    • Value Streams & Practices
    • Developing a Value Stream Map
    • Designing a Workflow
    • Addressing the 4 Dimensions
    • Applying the Guiding Principles
    • Ensuring & Utilizing Feedback

Training Schedules

Showing 1 - 4 out of 4

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Training Price Pax Enroll
ITIL® 4 Strategist: Direct, Plan & Improve
20-22 May 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
Add to cart
ITIL® 4 Strategist: Direct, Plan & Improve
29-31 Jul 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
Add to cart
ITIL® 4 Strategist: Direct, Plan & Improve
9-11 Sep 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
Add to cart
ITIL® 4 Strategist: Direct, Plan & Improve
4-6 Nov 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
Add to cart
* Taxes are included in all prices.
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