ITIL® 4 Specialist: High Velocity IT
The ITIL® 4 High Velocity IT course prepares students for the ITIL 4 High Velocity IT exam. After participating in this course, a candidate can demonstrate sufficient understanding and application of ITIL 4 to High-Velocity IT, the ways in which digital organizations and digital operating models function in high-velocity environments, focusing on rapid delivery of products & services to obtain maximum value.
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Category
IT Service Management
Certificate
ITIL® 4 High Velocity IT
Duration
3-days
ITIL 4 brings ITIL up to date in 2019 by revising many established ITSM practices and placing them in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile and DevOps.
ITIL 4 Specialist High Velocity IT (HVIT) is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.
What you will learn
This course prepares students for the ITIL 4 High Velocity IT exam. After participating in this course, a candidate can demonstrate sufficient understanding and application of ITIL 4 to High Velocity IT, the ways in which digital organizations and digital operating models function in high-velocity environments, focusing on rapid delivery of products & services to obtain maximum value.
The course will also provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as The Cloud, Automation, and Automatic Testing.
The ITIL 4 High Velocity IT qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.
Course approach
This course is delivered in a classroom setting using a case study and exercises that are designed to guide candidates, whether they are customers or service providers, through the principles and practices of co-creating value through services. Students who have attended this course, and have done some self-study, are suitably prepared to take the associated ITIL 4 HVIT test.
Who should attend?
The target audience for this qualification is:
- individuals continuing their journey in service management
- ITSM managers & aspiring ITSM managers
- IT managers & practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
- existing ITIL qualification holders wishing to develop their knowledge.
Course Delivery
Classroom or Virtual Classroom
What’s included
- Official Core Guidance eBook
- Official courseware from PeopleCert
- Exam voucher
- Free refresher course**
Prerequisites
For this course, you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.
About the Examination
- The exam is closed book with forty (40) multiple-choice questions.
- The passing score is 70% (28 out of 40 questions).
- The exam lasts 90 minutes.
- The exam can be taken online.
Exam Body
PeopleCert
** Terms & conditions applied.
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Concepts Covered
Introduction
- High-Velocity IT
- Digital Technology
- Digital Organizations
- Digital Transformation
High-Velocity IT Approaches
- Relevance of High-Velocity IT Approaches
- High-Velocity IT Approaches in Detail
High-Velocity IT Operating Models
- ITIL Perspective
- High-Velocity IT Aspects
- High-Velocity IT Applications
ITIL Building Blocks for High-Velocity IT
- Digital Product Lifecycle
- Service Value Streams
- Four Dimensions of Service Management
- ITIL Management Practices
High-Velocity IT Culture
- Key Behavior Patterns
- ITIL Guiding Principles
Supporting Models and Concepts for Purpose
- Ethics
- Design Thinking
Supporting Models and Concepts for People
- Reconstructing for Service Agility
- Safety Culture
- Stress Prevention
Supporting Models and Concepts for Progress
- Working in Complex Environments
- Lean Culture
- ITIL Continual Improvement Model
High-Velocity IT Objectives and Techniques
- High-Velocity IT Objectives
- High-Velocity IT Techniques
Techniques for Valuable Investments
- Valuable Investments – The Measurement Criteria
- Valuable Investments – Need and Benefits
- Digital Product Lifecycle and Potential Value Realization
- Prioritization Techniques
- Minimum Viable Products and Services
- Product/Service Ownership
- A/B Testing
Techniques for Fast Developments
- Basic Concepts Related to Fast Development
- Infrastructure as Code
- REVIEWS
- Continual Business Analysis
- Continuous Integration / Continuous Delivery (CI/CD)
- Continuous Testing
- Kanban
Techniques for resilient Operations
- Introduction to Resilient operations
- Technical Debt
- Chaos Engineering
- Definition of Done
- Version control
- Algorithmic IT Operations
- ChatOps
- Site Reliability Engineering (SRE)
Techniques for Co-created Value
- Basic concepts of co-created value
- Service experience
Techniques for Assured Conformance
- Introduction to Assured Conformance
- DevOps Audit Defense Toolkit
- DevSecOps
- Peer Review
Training Schedules
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- ITIL® 4 Specialist: Create Deliver & Support
- ITIL® 4 Strategist: Direct, Plan & Improve
- ITIL® 4 Specialist: High Velocity IT
- ITIL® 4 Specialist: Drive Stakeholder Value
- ITIL® 4 Leader: Digital & IT Strategy
- ITIL® 4 Specialist: Monitor, Support & Fulfil
- ITIL® 4 Specialist: Plan, Implement & Control
- ITIL® 4 Specialist: Collaborate, Assure & Improve
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