MIndMagine

ITIL® Managing Professional Transition (Version 5)

If you’ve already earned your ITIL 4 Managing Professional or ITIL v3 Expert certification, you shouldn’t have to start from scratch to reach ITIL Version 5. MindMagine’s ITIL Managing Professional Transition (Version 5) course is your five-day fast-track to the latest and most advanced iteration of the world’s leading IT service management framework. In one intensive programme, you’ll cover Experience, Product, Service, and Transformation — and walk out ready to sit both certification exams.

> 65,000

students trained since 2001

> 60,000

professionals certified

Experienced consultants

are the trainers

Category
Service Management

Certificate
ITIL Managing Professional Transition Version 5

Duration
5-days

You’ve put in the work to earn your ITIL certification. Now ITIL has evolved — and ITIL Version 5 brings a richer, more human-centred approach to IT service management. The good news? You don’t have to start over. The ITIL Managing Professional Transition course is your five-day fast-track for experienced, certified professionals ready to advance without covering ground already mastered.

MindMagine has been helping IT professionals grow their expertise since 2001, training over 65,000 individuals across 25+ countries, including a strong community of ITIL practitioners in Malaysia. Our trainer-consultants bring genuine industry experience into every session — which means you’re building skills you’ll actually use, not just preparing for an exam.

Diagram of the ITIL version 5 qualification scheme, highlighting ITIL Foundation as the entry level leading to intermediate and advanced ITIL certifications.
ITIL (version 5) Qualification Scheme

What Is ITIL Managing Professional Transition (Version 5)?

Instead of working through each of the four new ITIL Version 5 modules separately, this transition programme consolidates them into a single, integrated 5-day course — covering ITIL Experience, ITIL Product, ITIL Service, and ITIL Transformation. You’ll also explore AI’s role across all four domains and how ITIL Version 5 works alongside PRINCE2 and DevOps, because no framework operates in isolation.

Why This Move Is Worth It

ITIL Version 5 formally recognises that how a service feels to the people using it matters as much as whether it functions correctly. It introduces a structured Product and Service Lifecycle built around eight activities, a Transformation Model with four layers and twelve stages, and a serious conversation about AI governance in service management.

For IT professionals in Malaysia and across Asia, staying current with ITIL separates those who shape how services are managed from those who simply work within systems others have built. Five days. Two exams. One career-advancing credential — and the practical knowledge to back it up.

ITIL Managing Professional Transition

Who Should Attend

  • ITIL 4 Managing Professional or ITIL v3 Expert certification holders
  • IT service managers, product owners, and service owners
  • Digital transformation leads and change managers
  • IT consultants, architects, and senior practitioners across any sector

What You Will Learn

By the end of the course, you will be able to:

  • Describe the ITIL Product and Service Lifecycle Model and its eight activities
  • Distinguish between product, service, and experience perspectives
  • Apply product vendor and service provider perspectives to each lifecycle activity
  • Understand lifecycle integration, value streams, and operating models
  • Explain the ITIL Experience Model — roles, journeys, and stakeholder expectations
  • Apply the ITIL Transformation Model, governance concepts, and execution patterns
  • Explain AI’s role in product, service, experience, and transformation management
  • Understand how ITIL Version 5 integrates with PRINCE2 and DevOps

Start Your ITIL Version 5 Journey
View upcoming dates in our Training Schedules section, or Contact Us to discuss in-house and group delivery options across Malaysia and Asia.

What’s included in virtual/classroom training

  • Official eBook
  • Learning Resource Kit
  • Exam voucher
  • Free refresher course**

Course Delivery
Classroom, Virtual Classroom

Prerequisites
Any ITIL certification listed below:

  • ITIL 4 Managing Professional or
  • ITIL 4 Master or
  • ITIL v3 Expert or
  • ITIL v3 Master
  • Accredited training or Official eLearning

About the Examination

  • Open book (you can use the Official Book and the Scenario Booklet)
  • Two exams:
    • ITIL Managing Professional Transition – Product, Service, Experience:
      60 Questions, 120 minutes
    • ITIL Transformation:
      40 Questions, 90 minutes
  • 70% pass mark for both exams.

Exam Body
PeopleCert

** Terms & conditions applied.

HRDC Claimable

HRDC Claimable Training: Invest in Your Future!

Did you know? All our trainings are eligible for HRDC claiming.

What our clients say

"A simplified training that even individuals without an extensive IT background can grasp. The facilitator effectively used real-life scenarios and analogies to explain more complex topics."
M**, Director for Professional Services, from a Global leading software company in Philippines.
"A comprehensive and captivating course that simplified the entire content, making it easy to follow and understand."
Chen Chee Kin, Data Analyst from Ernst & Young.
"Awesome training! The trainer is highly knowledgeable and accommodating. The provided materials are well-summarized with all the essential information."
Bryan, Technical Support Engineer from a Global leading software company in Philippines.
"I truly enjoyed the training and gained a lot of knowledge! Many thanks for the wonderful experience."
Chester, IT Support Engineer, from a global healthcare company.
"Highly valuable content. A must-attend for anyone working in the IT sector."
Alex, Network Administrator, from a global healthcare company.
"A highly beneficial training with abundant real-life examples and sharing that I can directly apply in my organization."
Ang Hock Soon, IT Manager from B. Braun Medical Industries.
“Thank you for all the wisdom you shared! I truly feel that the knowledge I gained is a lot more valuable than getting certified.”
ITIL practitioner, NICE CXone Philippines
"The discussions were on point. We surely learn a lot from them, and the materials shared. Thank you so much for your help. Great training!"
Production Support, IBM Global Business Services. Client Innovation Center, Philippines

Concepts Covered

Introduction to ITIL Product, Service, and Experience
    • Key ITIL Version 5 concepts and evolution from previous versions
    • Introduction to digital products and services
    • Each activity — Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support — is covered through:
      • Key concepts and practices
      • Execution steps and outputs
      • Success factors and metrics
    • End-to-end lifecycle management, value streams, and operating model alignment
    • Experience as human responses: feelings, perceptions, trust
    • The ITIL Experience Model and its four domains: personal, functional, relational, contextual
    • Experience across the ITIL Four Dimensions and the product and service lifecycle
    • Stakeholder role mapping and differing trust requirements
    • Continual experience improvement using the notice–interpret–hypothesise–experiment loop
ITIL Transformation
    • The four-layer Transformation Model: governance, positioning, execution, learning
    • Twelve transformation stages and their steps
    • Transformation patterns: initiation, governance, and execution
    • End-to-end transformation examples and assessment
    • Measurement, tools, and knowledge transfer
    • AI governance within the ITIL framework
    • Use of AI in service, product, and experience management
    • AI governance in the context of enterprise transformation
    • ITIL and DevOps: complementary application across the product and service lifecycle
    • ITIL and PRINCE2: why project management matters in ITIL environments and how both frameworks align

Training Schedules

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