ITIL® Managing Professional Transition (Version 5)
If you’ve already earned your ITIL 4 Managing Professional or ITIL v3 Expert certification, you shouldn’t have to start from scratch to reach ITIL Version 5. MindMagine’s ITIL Managing Professional Transition (Version 5) course is your five-day fast-track to the latest and most advanced iteration of the world’s leading IT service management framework. In one intensive programme, you’ll cover Experience, Product, Service, and Transformation — and walk out ready to sit both certification exams.
> 65,000
students trained since 2001
> 60,000
professionals certified
Experienced consultants
are the trainers
Category
Service Management
Certificate
ITIL Managing Professional Version 5
Duration
5-days
You’ve put in the work to earn your ITIL certification. Now ITIL has evolved — and ITIL Version 5 brings a richer, more human-centred approach to IT service management. The good news? You don’t have to start over. The ITIL Managing Professional Transition course is your five-day fast-track for experienced, certified professionals ready to advance without covering ground already mastered.
MindMagine has been helping IT professionals grow their expertise since 2001, training over 65,000 individuals across 25+ countries, including a strong community of ITIL practitioners in Malaysia. Our trainer-consultants bring genuine industry experience into every session — which means you’re building skills you’ll actually use, not just preparing for an exam.
What Is ITIL Managing Professional Transition (Version 5)?
Instead of working through each of the four new ITIL Version 5 modules separately, this transition programme consolidates them into a single, integrated 5-day course — covering ITIL Experience, ITIL Product, ITIL Service, and ITIL Transformation. You’ll also explore AI’s role across all four domains and how ITIL Version 5 works alongside PRINCE2 and DevOps, because no framework operates in isolation.
Why This Move Is Worth It
ITIL Version 5 formally recognises that how a service feels to the people using it matters as much as whether it functions correctly. It introduces a structured Product and Service Lifecycle built around eight activities, a Transformation Model with four layers and twelve stages, and a serious conversation about AI governance in service management.
For IT professionals in Malaysia and across Asia, staying current with ITIL separates those who shape how services are managed from those who simply work within systems others have built. Five days. Two exams. One career-advancing credential — and the practical knowledge to back it up.
Who Should Attend
- ITIL 4 Managing Professional or ITIL v3 Expert certification holders
- IT service managers, product owners, and service owners
- Digital transformation leads and change managers
- IT consultants, architects, and senior practitioners across any sector
What You Will Learn
By the end of the course, you will be able to:
- Describe the ITIL Product and Service Lifecycle Model and its eight activities
- Distinguish between product, service, and experience perspectives
- Apply product vendor and service provider perspectives to each lifecycle activity
- Understand lifecycle integration, value streams, and operating models
- Explain the ITIL Experience Model — roles, journeys, and stakeholder expectations
- Apply the ITIL Transformation Model, governance concepts, and execution patterns
- Explain AI’s role in product, service, experience, and transformation management
- Understand how ITIL Version 5 integrates with PRINCE2 and DevOps
Start Your ITIL Version 5 Journey
View upcoming dates in our Training Schedules section, or Contact Us to discuss in-house and group delivery options across Malaysia and Asia.
What’s included in virtual/classroom training
- Official eBook
- Learning Resource Kit
- Exam voucher
- Free refresher course**
Course Delivery
Classroom, Virtual Classroom
Prerequisites
Any ITIL certification listed below:
- ITIL 4 Managing Professional or
- ITIL 4 Master or
- ITIL v3 Expert or
- ITIL v3 Master
- Accredited training or Official eLearning
About the Examination
- Open book (you can use the Official Book and the Scenario Booklet)
- Two exams:
- ITIL Managing Professional Transition – Product, Service, Experience:
60 Questions, 120 minutes - ITIL Transformation:
40 Questions, 90 minutes
- ITIL Managing Professional Transition – Product, Service, Experience:
- 70% pass mark for both exams.
Exam Body
PeopleCert
** Terms & conditions applied.
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What our clients say
Concepts Covered
Introduction to ITIL Product, Service, and Experience
- Key ITIL Version 5 concepts and evolution from previous versions
- Introduction to digital products and services
The ITIL Product and Service Lifecycle Management Activities
- Each activity — Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support — is covered through:
- Key concepts and practices
- Execution steps and outputs
- Success factors and metrics
- Each activity — Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support — is covered through:
The ITIL Product and Service Lifecycle
- End-to-end lifecycle management, value streams, and operating model alignment
ITIL Experience
- Experience as human responses: feelings, perceptions, trust
- The ITIL Experience Model and its four domains: personal, functional, relational, contextual
- Experience across the ITIL Four Dimensions and the product and service lifecycle
- Stakeholder role mapping and differing trust requirements
- Continual experience improvement using the notice–interpret–hypothesise–experiment loop
ITIL Transformation
- The four-layer Transformation Model: governance, positioning, execution, learning
- Twelve transformation stages and their steps
- Transformation patterns: initiation, governance, and execution
- End-to-end transformation examples and assessment
- Measurement, tools, and knowledge transfer
ITIL and AI
- AI governance within the ITIL framework
- Use of AI in service, product, and experience management
- AI governance in the context of enterprise transformation
ITIL and Other Frameworks
- ITIL and DevOps: complementary application across the product and service lifecycle
- ITIL and PRINCE2: why project management matters in ITIL environments and how both frameworks align
Training Schedules
Click here to send us a message.
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