MIndMagine

ITIL® Service (Version 5)

ITIL® Service (Version 5) teaches you to manage high-performing digital services across the full lifecycle. Get certified with MindMagine’s experienced consulting trainers across Asia and beyond.

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Category
Service Management

Certificate
ITIL Service Version 5

Duration
3-days

Ready to Lead Digital Services That Actually Perform? — ITIL® Service (Version 5)
Most service teams are working hard. The problem is that without a consistent structure behind them, even the best people end up managing by reaction — fixing issues as they appear rather than building services that hold up over time. ITIL® Service (Version 5) gives you the framework to change that.

This course teaches you how to manage resilient, high-performing digital services across their full lifecycle — from the first discovery conversations through to live operations, customer delivery, and ongoing support. You’ll learn how to align services to real business outcomes, work better with the people around you, and make decisions backed by data rather than instinct.

What You Will Learn

After completing this ITIL Service training, you will be able to:

  • Understand the key concepts of digital products and services from a service management perspective
  • Explain the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model
  • Describe how value chain activities support the full service lifecycle
  • Apply the purpose, steps, roles, outputs, critical success factors (CSFs), and metrics for each lifecycle activity
  • Explain how management practices enable value chain activities
  • Describe how operating models and value streams support digital service management
  • Understand how AI, automation, PRINCE2, and DevOps strengthen lifecycle delivery
Diagram of the ITIL version 5 qualification scheme, highlighting ITIL Foundation as the entry level leading to intermediate and advanced ITIL certifications.
ITIL (version 5) Qualification Scheme

Skills You’ll Build

Value-Driven Service Management
Work with customers, partners, and stakeholders to enable value co-creation across the full service lifecycle

Experience-Led Service Improvement
Apply human-centred design to improve how services are perceived, delivered, and measured against outcomes

Continual Improvement Capability
Use evidence-based decisions and feedback loops to reduce waste and improve service performance over time

ITIL Service Version 5

Who Should Attend

This course suits professionals who manage, support, or shape digital service delivery:

  • IT & Service Professionals — IT managers, service managers, service owners, operations leads
  • Product & Delivery Teams — product managers, DevOps practitioners, site reliability engineers
  • Business & Strategy Roles — business analysts, enterprise architects, senior IT consultants
  • Governance & Risk Professionals — IT governance leads, compliance officers, sourcing and vendor managers

Ready to Get Certified?
Check the Training Schedules section below to find an upcoming session that fits your availability, or Contact Us directly if you’d like to discuss group bookings, in-house training, or have any questions about the programme.

What’s included in virtual/classroom training

  • Official eBook
  • Learning Resource Kit
  • Exam voucher
  • Free refresher course**

Course Delivery
Classroom, Virtual Classroom

Prerequisites
ITIL Foundation Version 5 certificate is required.

About the Examination

  • The exam is open-book with 40 multiple-choice questions.
  • The passing score is 70% (28 out of 40 questions).
  • The exam lasts 90 minutes.

Exam Body
PeopleCert

** Terms & conditions applied.
HRDC Claimable

HRDC Claimable Training: Invest in Your Future!

Did you know? All our trainings are eligible for HRDC claiming.

What our clients say

"A simplified training that even individuals without an extensive IT background can grasp. The facilitator effectively used real-life scenarios and analogies to explain more complex topics."
M**, Director for Professional Services, from a Global leading software company in Philippines.
"A comprehensive and captivating course that simplified the entire content, making it easy to follow and understand."
Chen Chee Kin, Data Analyst from Ernst & Young.
"Awesome training! The trainer is highly knowledgeable and accommodating. The provided materials are well-summarized with all the essential information."
Bryan, Technical Support Engineer from a Global leading software company in Philippines.
"I truly enjoyed the training and gained a lot of knowledge! Many thanks for the wonderful experience."
Chester, IT Support Engineer, from a global healthcare company.
"Highly valuable content. A must-attend for anyone working in the IT sector."
Alex, Network Administrator, from a global healthcare company.
"A highly beneficial training with abundant real-life examples and sharing that I can directly apply in my organization."
Ang Hock Soon, IT Manager from B. Braun Medical Industries.
“Thank you for all the wisdom you shared! I truly feel that the knowledge I gained is a lot more valuable than getting certified.”
ITIL practitioner, NICE CXone Philippines
"The discussions were on point. We surely learn a lot from them, and the materials shared. Thank you so much for your help. Great training!"
Production Support, IBM Global Business Services. Client Innovation Center, Philippines

Concepts Covered

    • Introduction to digital products and services
    • Benefits and challenges of the ITIL Product and Service Lifecycle from a product vendor perspective
    • Purpose, key concepts, and practices of the Discover activity
    • Steps, outputs, success factors, and metrics
    • Purpose, key concepts, and practices of the Design activity
    • Steps, outputs, success factors, and metrics
    • Purpose, key concepts, and practices of the Acquire activity
    • Steps, outputs, success factors, and metrics
    • Purpose, key concepts, and practices of the Build activity
    • Steps, outputs, success factors, and metrics
    • Purpose, key concepts, and practices of the Transition activity
    • Steps, outputs, success factors, and metrics
    • Purpose, key concepts, and practices of the Operate activity
    • Steps, outputs, success factors, and metrics
    • Purpose, key concepts, and practices of the Deliver activity
    • Steps, outputs, success factors, and metrics
    • Purpose, key concepts, and practices of the Support activity
    • Steps, outputs, success factors, and metrics
    • Full lifecycle integration and management
    • The ITIL AI Capability Model
    • How AI and automation shape product management methods and tools
    • How ITIL and DevOps work together in digital product and service lifecycle management
    • How ITIL and PRINCE2 complement each other in product lifecycle delivery

Training Schedules

Showing 1 - 5 out of 5

Page 1 out of 1

Training Price Pax Enroll
ITIL® Service (Version 5)
19-20 Mar 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
ITIL® Service (Version 5)
8-10 Jun 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
ITIL® Service (Version 5)
12-14 Aug 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
ITIL® Service (Version 5)
26-28 Oct 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
ITIL® Service (Version 5)
2-4 Dec 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM7,668.00
* Taxes are included in all prices.
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