ITIL® Product (Version 5)
Learn to manage digital products with structure and confidence. The ITIL® Product (Version 5) course covers the full product lifecycle — from discovery to support — with MindMagine’s experienced consulting trainers.
> 65,000
students trained since 2001
> 60,000
professionals certified
Experienced consultants
are the trainers
Category
Service Management
Certificate
ITIL Product Version 5
Duration
3-days
Manage Digital Products with Confidence
If you’ve ever felt like your team is delivering features without a clear connection to real business outcomes, you’re not alone. Most IT and product teams are working hard — but without a consistent, structured way to manage the full digital product lifecycle, things fall through the cracks. The ITIL® Product Version 5 certification changes that.
This course gives you a clear, proven framework to manage digital products from the moment an idea is discovered, right through to live operations and ongoing support. You’ll learn how to connect product capabilities to business value, work smarter across teams, and make better decisions with data — all in a way that’s designed to hold up in real AI-driven, fast-moving environments.
Over 65,000 professionals have been trained by MindMagine’s team of practising consultants. This isn’t a course built around slides and theory. It’s built around what actually works in the field.
What You Will Learn
After completing this ITIL Product training, you will be able to:
- Understand the key concepts of digital products and services and how they deliver value
- Explain the scope, purpose, and benefits of the ITIL Product and Service Lifecycle Model
- Describe how value chain activities support each stage of the product lifecycle
- Apply the purpose, steps, roles, outputs, critical success factors (CSFs), and metrics for each lifecycle activity
- Explain how management practices enable value chain activities
- Describe how operating models and value streams support digital product management
- Understand how AI, automation, PRINCE2, and DevOps integrate with and strengthen lifecycle delivery
Skills You’ll Build
End-to-End Digital Product Management
Manage digital products through their full lifecycle, from discovery to support, using the ITIL Product and Service Lifecycle Model
Cross-Functional Value Alignment
Align stakeholders across the ITIL Value System to strengthen collaboration within multifunctional product and service teams
Evidence-Based Decision-Making
Use metrics, feedback loops, and lifecycle performance data to measure success and guide product delivery
Who Should Attend
This course is a strong fit for professionals who work on, with, or around digital products and services:
- IT & Product Professionals: IT managers, product managers, product owners, digital transformation leads
- Service & Operations Teams: service managers, operations managers, site reliability engineers, DevOps practitioners
- Business & Strategy Roles: business analysts, enterprise architects, senior consultants
- Governance & Compliance Professionals: IT governance leads, risk managers, sourcing and vendor specialists
Ready to Get Certified?
Check the Training Schedules section below to find an upcoming session that fits your availability, or Contact Us directly if you’d like to discuss group bookings, in-house training, or have any questions about the programme.
What’s included in virtual/classroom training
- Official eBook
- Learning Resource Kit
- Exam voucher
- Free refresher course**
Course Delivery
Classroom, Virtual Classroom
Prerequisites
Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
About the Examination
- The exam is open-book with 40 multiple-choice questions.
- The passing score is 70% (28 out of 40 questions).
- The exam lasts 90 minutes.
Exam Body
PeopleCert
** Terms & conditions applied.
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What our clients say
Concepts Covered
ITIL Foundation Recap & Digital Products Overview
- Introduction to digital products and services
- Benefits and challenges of the ITIL Product and Service Lifecycle from a product vendor perspective
Discover
- Purpose, key concepts, and practices of the Discover activity
- Steps, outputs, success factors, and metrics
Design
- Purpose, key concepts, and practices of the Design activity
- Steps, outputs, success factors, and metrics
Acquire
- Purpose, key concepts, and practices of the Acquire activity
- Steps, outputs, success factors, and metrics
Build
- Purpose, key concepts, and practices of the Build activity
- Steps, outputs, success factors, and metrics
Transition
- Purpose, key concepts, and practices of the Transition activity
- Steps, outputs, success factors, and metrics
Operate
- Purpose, key concepts, and practices of the Operate activity
- Steps, outputs, success factors, and metrics
Deliver
- Purpose, key concepts, and practices of the Deliver activity
- Steps, outputs, success factors, and metrics
Support
- Purpose, key concepts, and practices of the Support activity
- Steps, outputs, success factors, and metrics
Managing the End-to-End Lifecycle
- Full lifecycle integration and management
- The ITIL AI Capability Model
- How AI and automation shape product management methods and tools
ITIL and Complementary Frameworks
- How ITIL and DevOps work together in digital product and service lifecycle management
- How ITIL and PRINCE2 complement each other in product lifecycle delivery
Training Schedules
Click here to send us a message.
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