Most ITSM environments look strong on paper—clear processes, modern tools, even AI in place. Yet the business still struggles to see real value.
In this session, Michiel de Boer explains why many organisations get stuck despite “doing ITSM right,” and how the GITO™ model (Govern, Innovate, Transform, Optimize) helps shift focus from activity to outcomes.
Watch the Webinar Recording
Key Takeaways
- ITSM often stalls when process becomes the goal, not the outcome
- Adding more tools or governance rarely solves underlying issues
- The GITO™ model helps align ITSM with business value
- Real improvement comes from combining governance, innovation, transformation, and optimisation
- You don’t need to replace ITIL®, Agile, or DevOps—GITO™ builds on what you already have
Ask Aileen (Your AI Assistant)
Have questions about ITSM, GITO™, or how to apply these ideas in your organisation?
Aileen is ready to help.
Visit: Gito.mindmagine.com
Bonus Insight
Want to go deeper?
You can access the research paper “Why Good Organisations Get Stuck” directly through Aileen. Simply click “Email me the GITO paper” inside the assistant.
Who Should Watch
- ITSM leaders and IT Operations managers
- Service Desk, Process, and Service Owners
- Governance, Risk & Compliance professionals
- Transformation and Continuous Improvement leads
What’s Next
This webinar is the starting point of the GITO™ journey, with deeper sessions covering each pillar: Govern, Innovate, Transform, and Optimize.
We hope these resources help you turn insight into action.
If you’d like to explore further, feel free to reach out.