New ITIL is here. Your skills either move with it – or fall behind.
The way organisations run digital products and services is changing. New ITIL (ITIL Version 5) is built for AI-driven, always-on work, keeping the best of ITIL 4 and earlier while tightening the link between product, service and experience.
MindMagine has guided ITIL professionals in Malaysia since 2001 and is an accredited PeopleCert ATO. You already speak ITIL. We help you speak new ITIL with confidence.
What’s new in ITIL (version 5)
From the official guidance, ITIL (version 5) brings several big shifts:
- It works across the whole organisation, from strategy meetings to day-to-day operations.
- It treats digital products and services as one combined life cycle instead of two separate worlds.
- It bakes in AI-aware practices and experience outcomes.
- It still uses the same guiding principles and value system you know from ITIL 4, so nothing is wasted.
So you move forward, not backwards.
Choose Your Pathway
I’m on ITIL 4
Good news: your ITIL 4 certification stays valid. It is accepted as an entry point into new ITIL (version 5) advanced modules.
Your next steps:
- Keep your ITIL 4 Foundation or higher. It remains valid and counts as your prerequisite.
- Choose whether you want:
- Practice strength – complete ITIL Transformation and one Practice bundle to earn ITIL (version 5) Practice Manager.
- Delivery strength – Product, Service, Experience and Transformation for ITIL (version 5) Managing Professional.
- Leadership strength – Strategy and Transformation for ITIL (version 5) Strategic Leader.
MindMagine recommendation: join the Managing Professional Transition once it launches if you already hold ITIL 4 Managing Professional or Master and want a single compressed upgrade.
I’m on ITIL v3
“You built your career on v3. You don’t want that story erased.”
Route summary:
- Step into ITIL (version 5) Foundation to update concepts and language.
- From there, pick either:
- Full ITIL (version 5) route through Practice Manager / Managing Professional.
- Upcoming Managing Professional Transition (for v3 Expert/Master) once available.
You keep the discipline of v3 and match it with the product-and-experience focus of ITIL (version 5).
I’m New to ITIL
“You’re tired of guessing how product and service teams should work together.”
Route summary:
- Start with ITIL (version 5) Foundation, the shared entry point for everyone.
- Decide which side of the house you live in:
- Run teams? Aim for Practice Manager or Managing Professional.
- Shape direction? Move towards Strategic Leader.
MindMagine wraps this into blended learning: class time, exam prep and coaching on how to apply ITIL (version 5) back at work.
New ITIL Roadmap & Launch Calendar
Current target dates from PeopleCert give you a clear view of when each module lands:
- January 2026 – Public announcement of new ITIL (version 5).
- February 2026 – ITIL (version 5) Foundation.
- March 2026 – ITIL Product, ITIL Service, ITIL Experience.
- April 2026 – ITIL Strategy, ITIL Transformation.
- Q2 2026 – ITIL AI Governance and Managing Professional Transition.
MindMagine will phase public classes around this calendar so your teams can move without breaking in-flight projects.
Who Should Attend
Typical roles that benefit from ITIL (version 5) training with MindMagine:
- Service desk and operations managers
- ITIL 4 Practice Managers and process owners
- ITIL v3 Experts and long-time ITSM leads who want current language
- Product managers and digital leads who need one shared model
- CIO, Head of Delivery, transformation and change leaders
Why MindMagine
- Pioneer in Malaysia – first to introduce ITIL to Malaysia back in 2001, with thousands of alumni since then.
- PeopleCert Accredited Training Organisation – full alignment with official new ITIL guidance and exams.
- Trainers who still work with real service and product teams, not just classrooms.
FAQ
Will my ITIL 4 certificate still count?
Yes. ITIL 4 Foundation and higher-level certifications remain valid and act as prerequisites for ITIL (version 5) advanced modules.
Do I have to retake Foundation if I already passed ITIL 4 Foundation?
No. You can step straight into advanced ITIL (version 5) modules or a short Foundation Bridge class.
Will ITIL 4 disappear immediately?
No. ITIL 4 and ITIL (version 5) are expected to run side by side for at least a year so individuals and organisations can finish current plans.
How about ITIL v3 Foundation holders?
For v3 Foundation, the official guidance is to attend ITIL (version 5) Foundation and sit the exam, as the content has changed significantly.
Will my existing certifications still renew the same way?
Yes. ITIL (version 5) certificates will follow a three-year renewal cycle with the same routes as ITIL 4 (CPD points, another certificate in the product suite, or retaking the same exam).
Contact Us
Show me new ITIL dates
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| Training | Price | Pax | Enroll |
|---|---|---|---|
ITIL® Foundation 11-13 Mar 2026, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM5,184.00 | ||
ITIL® Foundation 22-24 Apr 2026, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM5,184.00 | ||
ITIL® Foundation 13-15 May 2026, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM5,184.00 | ||
ITIL® Foundation 24-26 Jun 2026, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM5,184.00 | ||
ITIL® Foundation 15-17 Jul 2026, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM5,184.00 | ||
ITIL® Foundation 17-19 Aug 2026, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM5,184.00 | ||
ITIL® Foundation 23-25 Sep 2026, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM5,184.00 | ||
ITIL® Foundation 14-16 Oct 2026, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM5,184.00 | ||
ITIL® Foundation 18-20 Nov 2026, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM5,184.00 | ||
ITIL® Foundation 9-11 Dec 2026, Virtual/Classroom, Kuala Lumpur, Malaysia. |
RM5,184.00 |
Plan my organisation’s rollout
Unsure how new ITIL (version 5) fits your current ITIL 4 or v3 programmes? Share a few details about your teams, and we’ll suggest a tailored new ITIL approach, including pathways, timelines and recommended courses for different teams.
Related Training
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- ITIL® 4 Specialist: Monitor, Support & Fulfil
- ITIL® 4 Specialist: Plan, Implement & Control
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