Join us
Join us for a free webinar, and gain practical insights into the Unified Service Management (USM) method—a proven system for simplifying and improving service delivery. A prelude to the itSMF Malaysia chapter relaunch.
📅 13 Oct 2025 (Mon) | ⏰ 11:00 AM – 12:00 PM (UCT +8) | 📍 Online (Free)
The future of service management is here—and it’s simpler than you think.
The countdown to the itSMF Malaysia relaunch begins with a special USM webinar hosted by MindMagine. In just 1 hour, gain practical insights into the Unified Service Management (USM) Method—a proven system for simplifying and improving service delivery.
Led by Jan de Vries, a respected consultant, trainer, and researcher, this session will explain how USM streamlines service management through five processes and eight workflows.
Already embraced in 16 countries, USM empowers IT and non-IT departments alike to deliver reliable, consistent services. With Singapore’s official adoption planned for 2026, this is your opportunity to understand what’s coming next.
Jan will also sit down with Donabet Donikian, a transformation leader with deep expertise in SAP, enterprise architecture, and service innovation. Together, they’ll share real-world insights on how USM can shape the future of service organizations in Asia.
Speakers
Jan de Vries
Senior trainer, business IT consultant, coach, researcher, and founder of BlueOceanRecon.com and Antifragility.works. A global thought leader in Agile and Service Management.
Donabet Donikian
Transformation leader with 30+ years in service management, supply chain, SAP, enterprise architecture, and digital innovation across Asia and Europe.
Reserve your free spot today and be part of the ITSMF Malaysia relaunch journey!