FitSM® Foundation

Master the essentials of IT Service Management with the FitSM® Foundation certification training. This course equips you with practical skills to implement lightweight, auditable ITSM standards effectively.

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Category
IT Service Management

Certificate
FitSM® Foundation

Duration
2-days

The FitSM® Foundation certification offers a simplified yet effective approach to IT Service Management (ITSM). It focuses on core essentials, providing auditable, lightweight standards for implementing efficient ITSM processes without unnecessary complexity.

Designed for professionals managing IT services, FitSM® bridges the gap between traditional best practices and the need for adaptable, practical IT management standards. It helps streamline IT operations and ensures seamless delivery of customer-facing services.

FitSM Certification Scheme
FitSM® Certification Roadmap

Why Choose FitSM® Foundation Certification?

FitSM® simplifies ITSM implementation while maintaining a structured approach. Key benefits include:

  • Lightweight and Practical: Focus on essential processes without overwhelming complexity.
  • Auditable Standards: Ensure measurable, reliable service management practices.
  • Efficient Implementation: Quickly adopt ITSM processes for faster results.
  • Global Recognition: Enhance career opportunities with a widely respected certification.

FitSM® is ideal for organizations aiming to simplify IT management while achieving operational excellence.

What You’ll Learn

By the end of the training, participants will gain:

  • A solid understanding of basic IT Service Management concepts and terms.
  • Insights into the purpose and structure of FitSM standards.
  • Knowledge of the FitSM process framework and its relationship to other standards.
  • Practical skills for implementing FitSM requirements efficiently.

Who Should Attend?

This course is ideal for IT professionals, project managers, and service managers responsible for federated IT services or looking to enhance their IT management skills. It’s tailored for anyone seeking a practical, lightweight approach to ITSM.

Course Delivery
Classroom or Virtual Classroom

What’s included

  • FitSM Foundation classroom workbook containing all of the presentation materials, course notes and sample exams.
  • Exam voucher
  • Free refresher course**

Prerequisites
No prerequisite.

About the Examination

  • The exam is closed book with 20 multiple-choice questions.
  • At least 65% correct answers (13 of 20) are required to pass the examination
  • The exam lasts 30 minutes.
  • The exam can be taken online.

Exam Body
APMG

** Terms & conditions applied.
HRDC Claimable

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What our clients say

"The best course for learning about IT Service Management."
Nor D** binti M** A**, System Analyst from a national retirement fund institution, Malaysia
“A great course that’s highly relevant to my work.”
M** Az** R**, Head of Operation & Assurance Digital from a leading telecommunications service provider, Malaysia
"A good training program that delivered efficient and effective value, with a great trainer."
Fa** Ha** bin M** Al**, Assistant Manager from a major IT services firm, Malaysia

Concepts Covered

    • Shift left & digital transformation
    • Influence of Lean, Agile, DevOps on IT Service Management
    • Impact of Lean, Agile, DevOps on the organization
    • ITIL history and ITIL 4
    • Lean in general
    • The Customer dimension
    • The Process dimension
    • The Performance dimension
    • The Organization dimension
    • The Behaviour & Attitude dimension
    • Kaizen
    • Agile
    • The SCRUM framework
    • How to plan
    • Team roles
    • DevOps Evolution
    • Benefits of DevOps
    • DevOps Principles
    • Individuals Development
    • Roles & skills
    • Teams & Team Culture
    • Organizational model
    • DevOps & Architecture
    • Continuous Delivery & Automation
    • Modern Infrastructure & Cloud
    • Modern Operations
    • Key Concept
    • Key components
    • IT Service Management: Introduction, Terms & Concepts
    • The FitSM Standards Family
    • IT Service Management – General Aspects
    • Service Portfolio Management
    • Service Level Management
    • Service Reporting Management
    • Service Availability & Continuity Management
    • Capacity Management
    • Information Security Management
    • Customer Relationship Management
    • Supplier Relationship Management
    • Incident & Service Request Management
    • Problem Management
    • Configuration Management
    • Change Management
    • Release & Deployment Management
    • Continual Service Improvement Management
    • Related Standards & Frameworks

Training Schedules

Showing 1 - 6 out of 6

Page 1 out of 1

Training Price Pax Enroll
FitSM® Foundation
14-15 Jan 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM3,564.00
FitSM® Foundation
9-10 Mar 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM3,564.00
FitSM® Foundation
4-5 May 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM3,564.00
FitSM® Foundation
13-14 Jul 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM3,564.00
FitSM® Foundation
14-15 Sep 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM3,564.00
FitSM® Foundation
5-6 Nov 2026, Virtual/Classroom, Kuala Lumpur, Malaysia.
RM3,564.00

* Taxes included in all prices.

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