FitSM Advanced Service Operation and Control (SOC) is a training course that equips professionals with the knowledge and skills to effectively manage and control service operations in IT service management. Participants will gain a comprehensive understanding of service operation processes, including incident management, problem management, request fulfillment, event management, and access management, as well as learn how to measure performance, manage SLAs, and ensure compliance with regulations and standards.
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Category
IT Service Management
Certificate
FitSM® Advanced Service Operation & Control (SOC)
Duration
2-days
FitSM Advanced Service Operation and Control (SOC) is a training course designed for professionals who want to enhance their skills in managing and controlling service operations in an IT service management environment. The course focuses on providing learners with a comprehensive understanding of the key concepts, principles, and practices of service operation and control.
Through this course, learners will gain knowledge and skills in service operation processes such as incident management, problem management, request fulfillment, event management, and access management. They will also learn how to measure, monitor, and report on service performance, manage service-level agreements (SLAs), and ensure compliance with relevant regulations and standards.
Course approach
FitSM® Advanced SOC is an interactive course that combines theoretical knowledge with practical exercises, case studies, and group discussions. The course is designed to equip learners with the necessary skills and knowledge to effectively manage and control service operations in an IT service management environment.
What you will learn
At the end of this course, participants will learn:
By achieving these learning objectives, learners will be better equipped to manage and control service operations effectively, improve service quality and efficiency, and ensure compliance with relevant regulations and standards. They will also be better prepared to collaborate with stakeholders, manage resources, and optimize service performance to meet organizational goals and objectives.
Who should attend?
Course Delivery
Classroom or Virtual Classroom
What’s included
Prerequisites
Must hold FitSM Foundation Certificate.
About the Examination
Exam Body
APMG
Did you know? All our trainings are eligible for HRDC claiming.
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