DevOps & IT Service Management

In the rapidly evolving landscape of IT, the integration of DevOps and IT Service Management (ITSM) methodologies is becoming increasingly crucial for organizations aiming to streamline their IT operations and elevate service delivery. This specialized 1-day training program offers foundational insights into leveraging the strengths of both ITSM and DevOps for achieving organizational excellence.

A Comprehensive Overview of ITSM and DevOps

The course presents an in-depth exploration of ITSM and DevOps, examining their core components, similarities, and differences, and how they can be effectively merged to optimize IT service delivery. By understanding the key principles and practices of DevOps—such as continuous integration, deployment, automated testing, and infrastructure as code—alongside the fundamental ITSM concepts of service design, transition, and operation, participants will be equipped to foster a more agile, responsive IT environment.

Practical Learning and Application

Featuring group discussions and a case study, the training provides practical insights into applying DevOps principles within an ITSM framework. This hands-on approach ensures that participants not only grasp the theoretical aspects of DevOps and ITSM integration but also how to implement them effectively in real-world scenarios.

What you will learn

Upon completing this training, participants will:

• Understand the relationship between DevOps and ITSM, and how to complement them.
• Have a solid grasp of DevOps principles and the value of ITSM within a DevOps environment.
• Be able to apply ITSM processes within DevOps teams for enhanced service delivery.

Who Should Attend

This course is ideal for IT professionals involved in development, operations, or service management, and anyone whose role intersects with the DevOps and continuous delivery movements. Key roles that will benefit include:

• DevOps Engineers
• Product Owners
• Integration Specialists
• Operations Managers
• Incident and Change Managers
• System Administrators
• Network Administrators
• Business Managers
• Automation Architects
• Enterprise Architects

Join our DevOps & IT Service Management training to align your organization with the latest in agile IT practices, bridging traditional ITSM processes with the innovative approach of DevOps for superior service delivery and operational efficiency.