DevOps & IT Service Management (ITSM)

Move faster without breaking services. This 1-day workshop shows how DevOps and IT Service Management (ITSM) can work together—so delivery stays smooth, changes stay controlled, and teams stay aligned.

> 65,000

students trained since 2001

> 60,000

professionals certified

Experienced consultants

are the trainers

Category
DevOps

Training Type
Workshop

Level
Foundation

Speed matters. So does control.
If you’re forced to choose one, something’s off.

DevOps & IT Service Management (ITSM) is a 1-day training program that helps teams connect modern DevOps ways of working with proven ITSM practices. The goal is practical: better flow, clearer responsibilities, and services that stay reliable while delivery moves forward.

Course Description

In many organisations, DevOps and ITSM sit in separate lanes. That split shows up as friction—slow handoffs, confused ownership, and changes that land badly. This course gives you a better option: a shared view of how the two approaches can complement each other.

You’ll revisit core ITSM concepts (service design, transition, operation) and connect them to DevOps principles such as continuous integration, deployment, automated testing, and infrastructure as code.

You’ll also explore what makes DevOps “work” beyond tooling—team structure, feedback loops, and a culture that supports learning from outcomes.

DevOps IT Service Management

What You Will Learn

By the end of the training, you will be able to:

  • Explain the relationship between DevOps and ITSM, and how they support each other
  • Describe DevOps principles and the role ITSM plays inside a DevOps environment
  • Apply ITSM processes within DevOps teams to strengthen service delivery

Workshop Approach

You won’t just absorb slides. You’ll work through:

  • Guided group discussions that connect concepts to everyday reality
  • A structured case study that makes trade-offs visible
  • Practical mapping of where ITSM fits into DevOps work—without slowing teams down

Who Should Attend

A good match for roles across delivery and operations, including:

  • DevOps Engineers, Integration Specialists, Automation Architects
  • Product Owners, Operations Managers
  • Incident and Change Managers
  • System and Network Administrators
  • Business and Enterprise Architecture roles

If your organisation is trying to modernise delivery without losing service stability, this workshop is the bridge. Register now and walk away with a practical, shared model your DevOps and ITSM stakeholders can actually use.

Contact Us
MindMagine Practical Series Enquiry
By submitting, you consent to MindMagine processing your information in accordance with our Privacy Policy. We take your privacy seriously; opt-out of email updates at any time.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Duration
1-day

Course Delivery
Classroom or Virtual Classroom

What’s included
DevOps & IT Service Management workbook with presentation materials and course notes.

Prerequisites
Basic familiarity with Agile, Scrum, Lean, and ITSM principles is beneficial.

HRDC Claimable

HRDC Claimable Training: Invest in Your Future!

Did you know? All our trainings are eligible for HRDC claiming.

What our clients say

"An excellent trainer with extensive industry knowledge. Skillfully connected the course outline to our project management challenges, providing clear examples and delivering an easily understandable teaching process."
Khairul, Project Manager, a technology-driven company, Malaysia.
"The instructor excels at instructing and aiding students in comprehending challenging concepts. Truly grateful for his support."
Supaporn, Srum Master from a leading online insurance company in Thailand.
“Great experience! This training helped me enhance my management skills both internally and externally.”
Farah, Project Manager, a technology-driven company, Malaysia.

Concepts Covered

DevOps and IT Service Management (ITSM)
    • ITSM refresh and lifecycle phases
    • What DevOps is, why it emerged, and the benefits
    • DevOps principles, team models, and organisation design
    • Activity-focused vs product-focused work
    • Automation and immediate feedback, continuous delivery, and culture
    • Starting points, journey patterns, and what changes over time
    • Case study: EJ Airways + group discussion
    • How ITSM and DevOps complement each other
    • Positioning DevOps in ITSM processes
    • Using ITSM to support DevOps objectives in operations, design, and transition
    • EJ Airways scenarios and group discussions
    • DASA competence framework and mission

Training Schedules

Showing 0 - 0 out of 0

Page 0 out of 0

Training Price Pax Enroll
Contact us for more schedules.
* Taxes are included in all prices.
Didn’t find what you are looking for, or looking for in-company training? Leave us a message here.