IT Change Management & Agile Change Control

Changes are needed to improve and expand. Changes also are to biggest source of incidents. Investigations have shown that to a large degree that service problems are caused by uncontrolled changes.

Managing Changes is essential for business. Change management manages all the proposed changes to the IT infrastructure. By managing changes in a controlled manner, service problems can be reduced and user productivity increased.

This workshop covers key concepts of IT Service Management, preparation, and implementation of procedures and instructions using best practice modules for change management at tactical and operational levels.

Through practical case studies, you will learn how to improve change management and effectively implement Agile methodologies. Understanding Agile execution is advantageous, and this workshop provides the basics of Agile and how to achieve effective alignment with IT change management.

What you will learn

At the end of this workshop, you will learn:

• Understand the implementation of Change Management according to established procedures;
• Contribute to the creation and optimization of the Change management controls and procedures;
• Set up and maintain coding systems;
• Translate procedures into daily work activities;
• Make reports on changes and is able to make clear which reports are possible;
• The landscape of Agile, DevOps and Lean;
• Alignment of IT change management and Agile team collaboration.

Who should attend

This workshop is ideal for individuals working in IT Change Management and practitioners aiming to align Agile teams with traditional IT change management approaches.